What steps do I need to take

[MaxxMeister]

Hey all, got a question....my phone (HOX), is not ringing, none of phone calls are getting through! Out of nowhere I'll get a notification that I have a voicemail, but the phone never rang! My wife and I are on a shared plan, and she isn't having any of the same problems.....the phones and plan is through AT&T if that helps at all. Let me know if you need any more info to get this figured out. Thanks!

 

[B. Diddy]

Are you sure you have good reception everywhere you go? You say that your wife doesn't have any problems with reception, but is she usually in a different location than you during the day? Maybe reception is bad at work?

 

[iOS Gravity]

Hey all, got a question....my phone (HOX), is not ringing, none of phone calls are getting through! Out of nowhere I'll get a notification that I have a voicemail, but the phone never rang! My wife and I are on a shared plan, and she isn't having any of the same problems.....the phones and plan is through AT&T if that helps at all. Let me know if you need any more info to get this figured out. Thanks!

Is the phone on silent? If not you can try a factory reset. If you aren't comfortable with it then you might want to chat with AT&T and see if they can solve the problem or ship you a replacement.

 

[B. Diddy]

Is the phone on silent.

That's a good question. Or is it on vibrate? Do you actually get a notification that you missed a call, or only that there's a new voicemail message?

 

[MaxxMeister]

No, the phone isn't on silent....and no it does not notify me that I missed a call....I've noticed that only a few emails get through also...not sure what's going on...I know Gmail changed things up with their funky set-up now....but I don't think that would have anything to do with it.

 

[B. Diddy]

Ok, what about the reception issue? If you stand beside your wife and someone tries to call both of your phones, do they both ring?

Another idea--is your phone in a case? I saw another post from a woman with a totally blinged out phone case who was having reception issues only when the phone was in the case, so I thought that the metal pieces might be interfering somehow.

 

[MaxxMeister]

Ok, what about the reception issue? If you stand beside your wife and someone tries to call both of your phones, do they both ring?

Another idea--is your phone in a case? I saw another post from a woman with a totally blinged out phone case who was having reception issues only when the phone was in the case, so I thought that the metal pieces might be interfering somehow.

Hey B. Diddy....thanks for trying to figure this out with me....this problem just started like 3-5 days ago....and we have Wi-Fi at home and no matter where I am or whatnot...I don't get anything....I have had the same rubbery-like case that I've had on there since I bought it....haven't had any problems till just recently. If I decide to do the factory reset, should I get "My Backup Pro"?

 

[B. Diddy]

Can't help with the backup app question--when I factory reset, I just have to reinstall my apps, since I have all other data in the Google Cloud, and just have to re-sync. Factory reset is, of course, an option, but for obvious reasons, it's a last resort.

Sometimes SIM cards can go bad. Go to your local wireless provider store and see if they can test it or swap it out.

 

[MaxxMeister]

Sounds good! I'll do that tomorrow morning! Thanks for the troubleshooting help, I do appreciate it!

Sent from my HTC One X using AC Forums mobile app

 

[iOS Gravity]

Sounds good! I'll do that tomorrow morning! Thanks for the troubleshooting help, I do appreciate it!

Sent from my HTC One X using AC Forums mobile app

That is most likely the reason.