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  1. Thread Author  Thread Author    #1  
    trandz's Avatar

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    Angry Cancelled my unlocked order

    So I decided to call Letstalk about all this backordered business. They said they are all backordered until they get them into the warehouse. I said fine, and then the asked when they will be getting them in as its showing 18th. She checked and came back telling me that they are getting them in the 23rd ! Now I placed my order 3 days after the preorders started so who knows if I was going to be one of those first batch orders in the first place. She had no way of checking, and I have an iPhone that I need to return to Apple by the 28th so I dont have time to play the waiting and guessing match. I promptly cancelled my order and will go to an ATT store on Friday and hope one of them (theres like 5 around me) will sell me one off contract.
  2. #2  

    Default Re: Cancelled my unlocked order

    If Let'sTalk doesn't send out shipment tracking info on Thursday afternoon, there will be a lot of folks doing the same...
  3. #3  

    Default Re: Cancelled my unlocked order

    Quote Originally Posted by That70sGAdawg View Post
    If Let'sTalk doesn't send out shipment tracking info on Thursday afternoon, there will be a lot of folks doing the same...
    I guess there will be some, but it's more important to me not to have AT&T bloatware and not to have to wait on AT&T for OS updates than it is to have the phone 4 days earlier.
  4. #4  

    Default Re: Cancelled my unlocked order

    Quote Originally Posted by adriandb View Post
    I guess there will be some, but it's more important to me not to have AT&T bloatware and not to have to wait on AT&T for OS updates than it is to have the phone 4 days earlier.
    I'm with this guy.
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  5. #5  
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    Default Re: Cancelled my unlocked order

    Quote Originally Posted by adriandb View Post
    I guess there will be some, but it's more important to me not to have AT&T bloatware and not to have to wait on AT&T for OS updates than it is to have the phone 4 days earlier.
    Im with this guy too. Patience is the key.
  6. #6  

    Default Re: Cancelled my unlocked order

    Quote Originally Posted by adriandb View Post
    I guess there will be some, but it's more important to me not to have AT&T bloatware and not to have to wait on AT&T for OS updates than it is to have the phone 4 days earlier.
    Yeah I see what you're saying there. I'd agree, except I root and flash ROMs on Android devices so these things would be a non factor for me. But of course I know for others, it's a big factor.
    Mobile Devices: Nexus 5 32GB Black
    Carrier: AT&T
    Computer: MacBook Pro (2012) 8GB RAM, 750GB HDD
    Other devices: iPad Mini


    The Basics: Unlocking and Rooting - http://forums.androidcentral.com/htc...hing-roms.html
  7. #7  

    Default Re: Cancelled my unlocked order

    Quote Originally Posted by adriandb View Post
    I guess there will be some, but it's more important to me not to have AT&T bloatware and not to have to wait on AT&T for OS updates than it is to have the phone 4 days earlier.
    Totally agree. I'm REALLY excited for the phone, but I won't let a few days wait here or there result in a cancellation to my order. It's important to me that my phone is sim unlocked and bloatware free. If it weren't, I would have gone with AT&T at the start.
  8. #8  
    htowngator's Avatar

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    Default Re: Cancelled my unlocked order

    I think I'd be more upset at how crappy Letstalk.com has been over handling this situation. I'll obviously wait for the phone no matter what.
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  9. Thread Author  Thread Author    #9  
    trandz's Avatar

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    Default Re: Cancelled my unlocked order

    Quote Originally Posted by htowngator View Post
    I think I'd be more upset at how crappy Letstalk.com has been over handling this situation. I'll obviously wait for the phone no matter what.
    I hear you. The thing thats scaring me though is that they said they are only getting them in the 23rd. If I am not part of the first shipment who knows when I will get it, and the fact that I have a deadline to return my iPhone I had no choice but to cancel it. I honestly am not bother by the couple ATT apps. Ill make a folder and stuff them all in until I root or what-not.
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  10. #10  
    EggoEspada's Avatar

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    Default Re: Cancelled my unlocked order

    Quote Originally Posted by adriandb View Post
    I guess there will be some, but it's more important to me not to have AT&T bloatware and not to have to wait on AT&T for OS updates than it is to have the phone 4 days earlier.
    Same here. That and it's cheaper. Well worth the wait. But I can see how the OP is having problems waiting for the device when he has a deadline.
    So many phones, so little time.
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  11. #11  

    Default Re: Cancelled my unlocked order

    Quote Originally Posted by trandz View Post
    So I decided to call Letstalk about all this backordered business. They said they are all backordered until they get them into the warehouse. I said fine, and then the asked when they will be getting them in as its showing 18th. She checked and came back telling me that they are getting them in the 23rd ! Now I placed my order 3 days after the preorders started so who knows if I was going to be one of those first batch orders in the first place. She had no way of checking, and I have an iPhone that I need to return to Apple by the 28th so I dont have time to play the waiting and guessing match. I promptly cancelled my order and will go to an ATT store on Friday and hope one of them (theres like 5 around me) will sell me one off contract.
    I think you might have made a hasty decision to cancel right then. The rep might be just checking their web page and sees the April 23rd date and then telling you that's the only date they'll be receiving the phones without realizing that there 'might be' an early batch of shipment that has been sold out. When I ordered the phone on the 5th, the rep was telling me that they'll start receiving the phones on 15th and might start shipping on 16th, but I didn't put that on the forum simply because I don't want to cause any false hopes for us customers from reps' mumbo jumbo.
  12. #12  
    Acelx's Avatar

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    Default Re: Cancelled my unlocked order

    I would assume people are tired of waiting for this phone, i'll be pissed if my order was delayed again
    Current Devices: Nexus 4, Nexus 10, Nexus 7, Galaxy Note 2, Galaxy S3, iPhone 5. Soon HTC One
  13. #13  
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    Default Re: Cancelled my unlocked order

    Quote Originally Posted by JesterC View Post
    I think you might have made a hasty decision to cancel right then. The rep might be just checking their web page and sees the April 23rd date and then telling you that's the only date they'll be receiving the phones without realizing that there 'might be' an early batch of shipment that has been sold out. When I ordered the phone on the 5th, the rep was telling me that they'll start receiving the phones on 15th and might start shipping on 16th, but I didn't put that on the forum simply because I don't want to cause any false hopes for us customers from reps' mumbo jumbo.
    That's likely the case, but it still says 18th. Mine is backordered in the same situation as it was last week.
  14. Thread Author  Thread Author    #14  
    trandz's Avatar

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    Default Re: Cancelled my unlocked order

    Never know. Knowing my jew luck though, I wouldve gotten it Friday but oh well lol. I just cant afford to risk it. Going to ATT I'll spend an extra 50$ but I am still getting money back from getting 690$ back for my iPhone and the 100$ from HTC for sending them my crappy Blackberry Tour that is collecting dust.
    maseison and munz19 like this.
  15. #15  

    Default Re: Cancelled my unlocked order

    Quote Originally Posted by trandz View Post
    The thing thats scaring me though is that they said they are only getting them in the 23rd.
    You're all over thinking it, but not quite enough. If you're going to think about it, think about the part where letstalk.com probably doesn't train their staff enough to know about the specifics of any particular device or manufacturer. Try to think of their average customer service person as any staffer at a brick and morter carrier's shop who's going to tell you something stupid. They basically feel like they have to have answers for you and if they don't know they're going to just take a guess as best they can. Sometimes it will be better than others based on their prior job experience, sometimes they won't have any idea whatsoever, but they're going to say something at least. It may not be what you want to hear, and it may not be accurate.

    It'd be nice if we could get accurate answers more often, but a lot of the time accuracy is beyond the comprehension level of most consumers. Try explaining to your average id**t consumer why 4 megapixels is better than 13.

    Again, have some patience and see what happens, maybe it shows up on time, maybe not. In the end, most of us will have it before the average consumer shows up in the store to get theirs.
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  16. Thread Author  Thread Author    #16  
    trandz's Avatar

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    Default Re: Cancelled my unlocked order

    Quote Originally Posted by SeanBlader View Post
    You're all over thinking it, but not quite enough. If you're going to think about it, think about the part where letstalk.com probably doesn't train their staff enough to know about the specifics of any particular device or manufacturer. Try to think of their average customer service person as any staffer at a brick and morter carrier's shop who's going to tell you something stupid. They basically feel like they have to have answers for you and if they don't know they're going to just take a guess as best they can. Sometimes it will be better than others based on their prior job experience, sometimes they won't have any idea whatsoever, but they're going to say something at least. It may not be what you want to hear, and it may not be accurate.

    It'd be nice if we could get accurate answers more often, but a lot of the time accuracy is beyond the comprehension level of most consumers. Try explaining to your average id**t consumer why 4 megapixels is better than 13.

    Again, have some patience and see what happens, maybe it shows up on time, maybe not. In the end, most of us will have it before the average consumer shows up in the store to get theirs.
    True. At first she told me she had no idea they had no news at all. So I started flipping out saying how the hell do you not know. I'm ordering from HTC they dont know when the shipment is coming in? If I called Apple for an Iphone days before official launch they wouldn't know when they are getting them? They would, and Id never be as strung out with Apple. As soon as I place my order I know exactly when I am getting it, not this 18th, 24th, 18th, 23rd BS that they give me. I made her reach out to a supervisor and than she told me 23rd she saw it in the system. So I proceeded to scrutinize how ATT will get it the 19th and they are only getting it on the 23rd. When I asked her to check if I was even part of the first batch she gave me an attitude. So I told her to cancel my order immediately. Dud I act hastily? Possibly, but I'm just fed up with the whole ordeal.
  17. #17  

    Default Re: Cancelled my unlocked order

    I have pre-ordered the dev edition on first day, and played with phone at ATT and i love it. BUT, HTC has really messed up in my opinion as far as COMMUNICATION is concerned. If you are going to have a "flagship" phone, you have to do a better job backing it up. And the way you succeed with a flagship phone is create loyalty to company. And no matter how much i love the phone, and the HTC reps themselves are great... having letstalk take care of their orders was A BIG MISTAKE. Not only do they not have any information, but they have attitude every time ive called. One even said that there is no way any other place will get phones before letstalk because they are the biggest activators in the country... well i don't think so buddy.
    If they don't clarify what will happen with delivery, i will gladly walk into ATT and get the phone from them, and remove bloatware myself. HTC still wins cause i get the phone, but i'm skeptical with the future of the company with lack of communication, advertisement, and proper distribution of phone.
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  18. #18  

    Default Re: Cancelled my unlocked order

    Quote Originally Posted by trandz View Post
    True. At first she told me she had no idea they had no news at all. So I started flipping out saying how the hell do you not know. I'm ordering from HTC they dont know when the shipment is coming in? If I called Apple for an Iphone days before official launch they wouldn't know when they are getting them? They would, and Id never be as strung out with Apple. As soon as I place my order I know exactly when I am getting it, not this 18th, 24th, 18th, 23rd BS that they give me. I made her reach out to a supervisor and than she told me 23rd she saw it in the system. So I proceeded to scrutinize how ATT will get it the 19th and they are only getting it on the 23rd. When I asked her to check if I was even part of the first batch she gave me an attitude. So I told her to cancel my order immediately. Dud I act hastily? Possibly, but I'm just fed up with the whole ordeal.
    I hear ya. Totally understandable if I'm getting attitude from them after all the date changes and crap. They are totally "messing with my zen, thing, man"- Tron Legacy. I had seriously considered getting from AT&T as well because I'll be out of country for 2 weeks starting Thursday night and imagine my agany when I learned that the phone should 'in theory' be @ my door on the 19th when I'm stuck in the plane flying away from it. But, I just practiced slow breathing and focus on Zen to not think too much about it because... It is more important for me to have a clean phone without all the bloatware and likely quicker Android OS refresh.
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  19. Thread Author  Thread Author    #19  
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    Default Re: Cancelled my unlocked order

    Quote Originally Posted by JesterC View Post
    I hear ya. Totally understandable if I'm getting attitude from them after all the date changes and crap. They are totally "messing with my zen, thing, man"- Tron Legacy. I had seriously considered getting from AT&T as well because I'll be out of country for 2 weeks starting Thursday night and imagine my agany when I learned that the phone should 'in theory' be @ my door on the 19th when I'm stuck in the plane flying away from it. But, I just practiced slow breathing and focus on Zen to not think too much about it because... It is more important for me to have a clean phone without all the bloatware and likely quicker Android OS refresh.
    Hahaha. Thats f'n great. Yeah I agree it is, but now with AT&Ts version confirmed to be bootloader unlockable, and the fact that the unlocked is pretty much the ATT phone without the bloat, how much harder will it be for devs to port the newest versions to the ATT model ya know? Regardless I am getting kind of tired of always flashing, but had to do it cus of the crappy and laggy OS's. This seems to change with the One. A polished Android OS that looks professional and clean out the box, ala iPhone which is exactly what I want.

    Think about it, the need to flash CM to make the phone not lag days are long gone. This phone FLIES stock so whats the need really? I know some people swear by flashing everything but I guess I got out of that phase lol. I want my phone to have plenty of stock features, no stuttering, and a clean OS which Sense always was compared to cartoonland TW lol.
  20. #20  
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    Default Re: Cancelled my unlocked order

    Quote Originally Posted by htowngator View Post
    I think I'd be more upset at how crappy Letstalk.com has been over handling this situation. I'll obviously wait for the phone no matter what.
    just curious, how do you think they've handled the situation poorly so far? right when the pre orders started they said it would ship on the 18th and as far as we know that's still going to happen. our phones haven't been delayed or anything
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    Default Re: Cancelled my unlocked order

    Quote Originally Posted by CursiveQ View Post
    just curious, how do you think they've handled the situation poorly so far? right when the pre orders started they said it would ship on the 18th and as far as we know that's still going to happen. our phones haven't been delayed or anything
    Agreed. The amount of conflicting information on this forum is mind-boggling.
  22. #22  

    Default Re: Cancelled my unlocked order

    Quote Originally Posted by CursiveQ View Post
    just curious, how do you think they've handled the situation poorly so far? right when the pre orders started they said it would ship on the 18th and as far as we know that's still going to happen. our phones haven't been delayed or anything
    Because some want to act like little kids.

    Sent from my LG-E970 using Tapatalk 2
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  23. #23  

    Default Re: Cancelled my unlocked order

    Quote Originally Posted by americasteam View Post
    Because some want to act like little kids.

    Sent from my LG-E970 using Tapatalk 2
    Not exactly... have you talked to letstalk rep and asked when shipping date will be? I have a few times, and they can't give you an answer!! Above that you get attitude from them because you push to get the information. They had gone as far as to authorize charge on credit cards (although removed later), without having product to ship. At least state that they will "start shipping" at a certain date, with some getting it later than that if they pre-ordered later. But the release date for phone is only a few days away, and they still can't give you a shipping date!!
    I've talked to ATT a few times, and they say they will start shipping this week, at least they give an answer.
    At the end of the day, its not an argument of whether the phone is worth it or not... but if you don't provide good service you will lose customers. Especially since there are many options on getting this phone. HTC messed up by having this company deal with their direct unlocked sales. And by the way, there is no communication between HTC rep and Letstalk rep... one HTC rep (which again, all have been as helpful as can me since they are all tech support), told me that they keep getting complaints about letstalk not having information, and unfortunatley the two sides don't communicate... and "oh by the way, i'm going to connect you to them but you will be on hold for a good 20mins, i called for another customer a few hours ago and was on hold forever".
  24. #24  

    Default Re: Cancelled my unlocked order

    Quote Originally Posted by paparis13 View Post
    Not exactly... have you talked to letstalk rep and asked when shipping date will be? I have a few times, and they can't give you an answer!!
    They don't necessarily know the answer. This isn't all their fault. They know they will ship them out within X number of days after receiving them, but if they don't know when HTC is sending them what are they supposed to say?

    Above that you get attitude from them because you push to get the information.
    Maybe you shouldn't be pushy.

    They had gone as far as to authorize charge on credit cards (although removed later), without having product to ship.
    This is pretty common, check the AT&T thread they did the same thing. They do this to see if the funds are available at pre-order time and to ensure they have the correct billing info. If everything is fine they release the hold on the funds and then bill you when it ships. This avoids issues related to incorrect billing that would otherwise only show up when the ship time came.

    At least state that they will "start shipping" at a certain date, with some getting it later than that if they pre-ordered later. But the release date for phone is only a few days away, and they still can't give you a shipping date!!
    Again, I'm guessing this has more to do with HTC than anyone else.

    I've talked to ATT a few times, and they say they will start shipping this week, at least they give an answer.
    And what if that isn't accurate? Will you still be happy just because you got an answer? How many AT&T sales reps, either in store or on the phone, have given people incorrect info before? All of them.
  25. Thread Author  Thread Author    #25  
    trandz's Avatar

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    Default Re: Cancelled my unlocked order

    Yepp terrible supply chain management between htc and letstalk
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