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  1. Thread Author  Thread Author    #1  

    Default Anyone had luck getting AT&T to drop the exchange restock fee?

    So, I have an S4, and it's Ok, but coming from an iPhone 5, the S4 seems super leggy. I played with an HTC One in the store today, and not only does the OS seem much cleaner, but the phone seems a lot snappier too. I know there's a $35 restocking fee for returns, but when I asked if I could exchange they said the 35 fee is still there. I called AT&T directly and they confirmed.

    Makes no sense to me, since they're still getting the contract out of me. Anyone know any magic words or had any personal luck getting this fee removed? If they won't I'll just pay the fee and return it, then go to best buy instead.
  2. #2  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    Restocking has nothing to do with the contract. I think it's bull****. My friend got the iPhone 3gs free on contract, a week later he realised it was crap and returned it. He had to pay $35 restocking fee on a phone that was free.

    Sent from my HTC One using Tapatalk 2
  3. #3  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    Paying a restocking fee on a free phone is crazy. But of course we understand why they do it. Anyhow, the only want you may be able to get them to swap it for you without a fee is if you really let them know you're having problems with the phone. They may help you out there. If not, consider the 35 bucks a rental fee lol.

    Sent from my HTC One using Android Central Forums
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  4. #4  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    the restocking fee is for those who abuse the system! I think they should raise it to 50

    using my HTC ONE on ANDROID CENTRAL'S app
  5. #5  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    They also have to ship the S4 back to Sammy for them to make it a refurb. You also temporarily reduced their stock by one S4 that they can sell.

    Sent from my HTC One using Tapatalk 2
  6. Thread Author  Thread Author    #6  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    Yeah, I agree it's technically fair for them to charge it due to costs incurred. However, when the competition (Best Buy) has no such fee, it just makes them look bad. I'll pay it and consider it a cheap lesson learned: don't buy from the ATT store.
  7. #7  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    If people didn't abuse the return system we wouldn't have to pay it. Too bad people have to buy and return phones to see which they like best. Ruins it for the rest of us
    Hush Martin likes this.
  8. #8  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    Imagine if you had to pay a restocking fee for everything you buy.

    Sent from my HTC One using Tapatalk 2
  9. #9  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    Quote Originally Posted by Cattails_r_Edible View Post
    the restocking fee is for those who abuse the system! I think they should raise it to 50

    using my HTC ONE on ANDROID CENTRAL'S app
    Is buying a phone and then deciding you don't like it abusing the system?

    Sent from my HTC One using Tapatalk 2
  10. #10  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    Quote Originally Posted by brnc View Post
    So, I have an S4, and it's Ok, but coming from an iPhone 5, the S4 seems super leggy. I played with an HTC One in the store today, and not only does the OS seem much cleaner, but the phone seems a lot snappier too. I know there's a $35 restocking fee for returns, but when I asked if I could exchange they said the 35 fee is still there. I called AT&T directly and they confirmed.

    Makes no sense to me, since they're still getting the contract out of me. Anyone know any magic words or had any personal luck getting this fee removed? If they won't I'll just pay the fee and return it, then go to best buy instead.
    Strange. Ive had my One exchanged two times now and no restocking fee either time. Walked out with a new phone each time at zero cost to me.
    Are you going to a corporate store?
  11. #11  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    Quote Originally Posted by aokusman View Post
    Is buying a phone and then deciding you don't like it abusing the system?

    Sent from my HTC One using Tapatalk 2
    No. But there are costs associated with returning used devices that, because of those that have abused it, att is no longer willing to swallow.

    Sent from my HTC One using Tapatalk 2
  12. #12  
    Awake's Avatar

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    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    If you're not a corporate customer they will charge you the restocking fee, that is the case with Sprint. Not sure about other carriers. I'd imagine it's the same policy.
  13. #13  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    Quote Originally Posted by aokusman View Post
    Is buying a phone and then deciding you don't like it abusing the system?

    Sent from my HTC One using Tapatalk 2
    it is if you never intended on keeping it!

    using my HTC ONE on ANDROID CENTRAL'S app
  14. #14  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    Consider yourself lucky that America is still so incredibly customer-friendly. Most places outside the US are much much tougher on returns, and more often than not will not accept a return on anything other than a completely unopened and resellable product.

    My guess is that it won't be long before many US retailers will be forced to start charging restocking fees too.

    I bought my S4 from the AT&T store because I really like a couple of the knowledgeable folks there but my wife's next phone will come from BBY because she will, being a woman, most likely change her mind and change phones after 24hrs because she can't hack how Samsung have out-innovated the crap out of Apple and be one of the rare breed that switch back from a new generation smartphone to a paltry iPhone 5
  15. #15  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    Quote Originally Posted by bosshaug12 View Post
    Strange. Ive had my One exchanged two times now and no restocking fee either time. Walked out with a new phone each time at zero cost to me.
    Are you going to a corporate store?
    They won't charge you if you're exchanging out for the same phone. I've exchanged and am on my fourth HTC one. They only do it if you're changing to a different phone.
  16. #16  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    forth one ???? why so many what issues did the 3 previous one have?

    Quote Originally Posted by obnpolo View Post
    They won't charge you if you're exchanging out for the same phone. I've exchanged and am on my fourth HTC one. They only do it if you're changing to a different phone.
  17. #17  
    luvsmobile's Avatar
    Luvzmobile

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    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    Is quite a simple explanation "Abuse". For years I watched customers buy the cheaper phone on Monday knowing that when they get paid Friday, just pay the difference. That's just one example of how the system was abused. Abuse is the reason for the higher deductibles for insurance replacements.
    Not saying I necessarily agree with it but it's big business and the carriers are in it for profit not loss. Since they all do it what can you do. As far as best buy goes, I would imagine mobile is used as a door buster to get you in there to put customers in front of the many other products and services that make them money. The carriers lose money on all fronts when selling phones. It's all about the balance sheet.

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  18. #18  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    That's why I always go to best buy. I had the same issue with the note 2. I exchanged it for another phone and they didn't charge me restocking fee.

    Posted via Android Central App
  19. #19  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    Cheer up, what's $35 when you only sign a Two Year Contract (vs Three) and have the option of Unlimited Data (6GB).

    Up we have 30 Minutes or 14 Days to return it but I'll gladly give it up.

    Anyways..


    As for the fee, have you tried call AT&T customer service? It was the first and last time I deal with a Bell Store, I was in the area so pre-ordered the S4 but when I picked up they charged my $35 for Processing Fee. I called Bell up and explained how ridiculous it was and they credited my account.
  20. #20  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    My wife got a job at a hospital that provided a discount on our ATT bill. The account was in my name so we had to switch it to her name. They charged me $18 twice for switching account holder names on two phone lines. They only have this charge in the store. If you switch names online its free.

    Needless to say I called and complained until they credited my account back. I'm sure you could do the same with this. They're usually good about seeing it your way if you're persuasive enough.
  21. #21  
    trandz's Avatar

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    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    They charged me it when i switched from the Optimus g pro even though the reason i switched was because their built with a garbage speaker phone where none can hear me. They tried pushing another one on me and then told me i had 14 days from the original purchase to switch even with the replacement which would leave me 2 days total. I made a scene flipping out that it's bull**** but no dice

    Posted via Android Central App
  22. #22  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    Call 611.

    Ask for Customer Retention.
    Tell them you are pissed you were charged a restocking fee over a product that you had problems with.
    They can't waive the restocking fee, but they can give you a bill credit for it.
    Rndomuser likes this.
  23. #23  

    Default Re: Anyone had luck getting AT&T to drop the exchange restock fee?

    Quote Originally Posted by mount.zed View Post
    forth one ???? why so many what issues did the 3 previous one have?
    First phone wore around the edges on the aluminum from black to silver, I made a thread with the pictures/details. Second had an issue I haven't seen or heard of.. The microphone could hardly pick up any sound, every call I had required me to yell into the mic which still was hard to hear for all my calls. The third had issues with the camera focusing and overexposing shots. After going through those three and to my fourth, its kind of interesting to see the difference in build on each one I received. The black aluminum on two of them were very smooth and well finished (original and current). The two that were bad apples looked as though they weren't polished or clean, but somewhat of dried out look if that makes any sense.

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