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    Default Cracked my HTC ONE screen!!!

    Cracked the glass real bad last night and was wondering how do I go about getting it repaired? I tried me local cell phone repair shops and when I tell them which phone I say HTC ONE and they go htc one x or htc one s no HTC ONE! Like they never heard of this phone and this was two different places. Just looking for some info on where to send the phone.....number or website thanks.
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  2. #2  

    Default Re: Cracked my HTC ONE screen!!!

    I had same issue on my daughter's phone. I Dont believe replacement screens are available.

    Posted via Android Central App
  3. #3  

    Default Re: Cracked my HTC ONE screen!!!

    I hate to say it but if this was an iPhone all you had to do was make an appointment with Genius Bar and have $179 for a Replacement (Refurbished) since it's still under warranty I heard stories some will even do it for free, depending who you deal with.

    Send it back to hTc or call your Carrier and see how much they will charge you for the repair.

    Good luck.
  4. #4  
    dmxjago's Avatar

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    Default Re: Cracked my HTC ONE screen!!!

    I have insurance on mine so even if it's my fault my deductible is only $75.00 with at&t. 6.99$ a month is a small price to pay.

    Posted via Android Central App
  5. Thread Author  Thread Author    #5  

    Default Re: Cracked my HTC ONE screen!!!

    Quote Originally Posted by dmxjago View Post
    I have insurance on mine so even if it's my fault my deductible is only $75.00 with at&t. 6.99$ a month is a small price to pay.

    Posted via Android Central App
    and they just sent me a text the other day asking if I wanted to put insurance on it and I ignored it....DANG
  6. #6  

    Default Re: Cracked my HTC ONE screen!!!

    Quote Originally Posted by HTCsach View Post
    Cracked the glass real bad last night and was wondering how do I go about getting it repaired? I tried me local cell phone repair shops and when I tell them which phone I say HTC ONE and they go htc one x or htc one s no HTC ONE! Like they never heard of this phone and this was two different places. Just looking for some info on where to send the phone.....number or website thanks.
    I just called a local guy that works out of his house with excellent reviews. He told me that the parts are very expensive, the screen is maybe $200 or more, and he doesn't fix them. I was very surprised. I guess HTC would be your best bet. So sorry this has happened to you.
  7. #7  

    Default Re: Cracked my HTC ONE screen!!!

    I just got insurance on my phone with AT&T. Paying $6.99 but I thought the deductible was $199??

    Quote Originally Posted by dmxjago View Post
    I have insurance on mine so even if it's my fault my deductible is only $75.00 with at&t. 6.99$ a month is a small price to pay.

    Posted via Android Central App
  8. #8  

    Default Re: Cracked my HTC ONE screen!!!

    Quote Originally Posted by blueanxiety View Post
    I just got insurance on my phone with AT&T. Paying $6.99 but I thought the deductible was $199??
    I just got insurance for my nexus 4 on att and my deductible is also $199.

    Sent from my Nexus 4 using AC Forums mobile app
  9. #9  

    Default Re: Cracked my HTC ONE screen!!!

    Quote Originally Posted by blueanxiety View Post
    I just got insurance on my phone with AT&T. Paying $6.99 but I thought the deductible was $199??
    With AT&T, on the One, the deductible is $199 unless there's a plan I'm not aware of. Their deductibles are different based on different devices.
  10. #10  

    Default Re: Cracked my HTC ONE screen!!!

    Yeah I thought all smartphones are 199 at att for deductible and my sis works there and said she never heard of a 75 deductible but who knows

    sent from my favorite phone of the year HTC one, don't mean it has to be yours
  11. #11  

    Default Re: Cracked my HTC ONE screen!!!

    I broke my screen a week into ownership. A quick Google brought up ifixits teardown and for self repair the HTC one gets 1 out of 10 ......it's not self repairable. Had to send it to HTC

    http://www.ifixit.com/Teardown/HTC+One+Teardown/13494/1
  12. #12  

    Default Re: Cracked my HTC ONE screen!!!

    Dropped my htc one 2 weeks ago from about 3 feet onto cement. Had a poetic atmosphere case on it (BTW was my favorite case). Landed on the bottom right corner...no damage other than a small dent in the corner. Needless to say bottom speaker no longer worked and I had to use my insurance through at&t. My deductible was $199. I have since switched my case to Urban Armor Gear orange since the poetic case offers little to no protection. I-Blason prine case is also a nice inexpensive case that i bought. The shame of it is I bought 4 different color atmosphere cases. Sorry cases are for another thread...i got off track. Point being deductible is $199 with at&T insurance.
  13. #13  

    Default Re: Cracked my HTC ONE screen!!!

    Ifixit rates the repairability of the HTC One a score of 1 out of 10. The phone is basically sandwiched and glued together. Check out this article here HTC One 'Impossible To Repair' Says iFixit - Mobility - Smartphones -

    Sorry probably not what you want to hear.
  14. #14  

    Default Re: Cracked my HTC ONE screen!!!

    Quote Originally Posted by steve tyburski View Post
    had to use my insurance through at&t. My deductible was $199. I have since switched my case to Urban Armor Gear orange since the poetic case offers little to no protection.
    The better switch would have been away from AT&T's insurance. $199 deductible is insane.
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  15. #15  
    anthony2558's Avatar

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    Default Re: Cracked my HTC ONE screen!!!

    You can always try Squaretrade Extended Warranty Insurance - Extended Warranties - Protection Plans I use them for all my warrenties. Here is a coupon code I have. It may still work. 1K2VXFYK0HB.
    Last edited by anthony2558; 06-13-2013 at 11:49 AM.
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  16. #16  

    Default Re: Cracked my HTC ONE screen!!!

    I recently broke my One's LCD. The display worked and the digitizer still seemed functional since it registered touch. So, I called HTC and got a quote to repair it. They advised me 'up to $180'. So I sent it in last week. They got it on Thursday. They emailed me this past Tuesday advising the repair would indeed cost $180. So, I paid via debit card and I'm now waiting for them to finish the repair and send it back. I live in North California and I sent it to Houston,Texas.

    Hope everything works out for you.

    Edit: another thing to consider is... This device was rated a 1 out of 10 in terms of repairability by iFixit due to the unibody design and such. So, I personally wouldn't trust any non sanctioned (by HTC) 3rd party to work on it. Better to send it to the manufacturer since I'm sure they have specialized tools for dismantling it.

    Oh - and one other thing.. $180 is cheaper than AT&T's insurance deductible but I'm sure the repair time will take longer than it would to get a replacement (probably a refurbished unit) from AT&T.

    Sent from my LG-P870 using Tapatalk 2
    Last edited by t3chn0s1s; 06-13-2013 at 11:21 AM.
    HTC One
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  17. #17  
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    Default Re: Cracked my HTC ONE screen!!!

    Quote Originally Posted by t3chn0s1s View Post
    I recently broke my One's LCD. The display worked and the digitizer still seemed functional since it registered touch. So, I called HTC and got a quote to repair it. They advised me 'up to $180'. So I sent it in last week. They got it on Thursday. They emailed me this past Tuesday advising the repair would indeed cost $180. So, I paid via debit card and I'm now waiting for them to finish the repair and send it back. I live in North California and I sent it to Houston,Texas.

    Hope everything works out for you.

    Edit: another thing to consider is... This device was rated a 1 out of 10 in terms of repairability by iFixit due to the unibody design and such. So, I personally wouldn't trust any non sanctioned (by HTC) 3rd party to work on it. Better to send it to the manufacturer since I'm sure they have specialized tools for dismantling it.

    Oh - and one other thing.. $180 is cheaper than AT&T's insurance deductible but I'm sure the repair time will take longer than it would to get a replacement (probably a refurbished unit) from AT&T.

    Sent from my LG-P870 using Tapatalk 2
    Best buy insurance can be had for $170 and it gets you a replacement with unlimited claims for two years within a few days.

    Sent from my HTC One
    So many phones, so little time.
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  18. #18  

    Default Re: Cracked my HTC ONE screen!!!

    Quote Originally Posted by EggoEspada View Post
    Best buy insurance can be had for $170 and it gets you a replacement with unlimited claims for two years within a few days.

    Sent from my HTC One
    Does the policy have to be opened at time of purchase?

    Sent from my LG-E970 using AC Forums mobile app
  19. #19  

    Default Re: Cracked my HTC ONE screen!!!

    Quote Originally Posted by EggoEspada View Post
    Best buy insurance can be had for $170 and it gets you a replacement with unlimited claims for two years within a few days.

    Sent from my HTC One
    Best Buy's insurance cannot be added to a phone if not purchased at Best Buy. And even then, you have 15 days to add the insurance after initial purchase.

    It is a darn good plan though.

    Posted via Android Central App
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  20. #20  
    tprevett's Avatar

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    Default Re: Cracked my HTC ONE screen!!!

    I generally purchase my phones with my Mastercard.. Accidental breakage in the first 90 days, believe it or not is covered under the Mastercard benefits. I had a client who spilled a glass of water in a brand new laptop.. Best Buy would do nothing.. Sony wanted an arm, a leg, and his first child to fix it.. I told him to call the 800 number of the back of the credit card.. Sure as Sh*t.. They paid for a brand new replacement: Excerpt from Mastercard website:

    Premium MasterCard cardholders now have the peace of mind and freedom to travel and shop to their hearts content across the globe without a moments worry.

    Purchase Protection
    (Available to Platinum and World MasterCard cardholders)

    Now Premium MasterCard cardholder cardholders can relax when you shop with purchase protection against items that you buy on your card. Purchases are covered against accidental damage of purchased items, including internet purchases and items you give as gifts. Coverage is valid for ninety days from the date of purchase as indicated on the original store receipt.
    I Have Multiple Personality Disorders - Sprint HTC One iPhone 5 too! Nexus 10 4rd Gen iPad 4G 16gb too
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    Golfdriver97's Avatar

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    Default Re: Cracked my HTC ONE screen!!!

    Quote Originally Posted by HTCsach View Post
    Cracked the glass real bad last night and was wondering how do I go about getting it repaired? I tried me local cell phone repair shops and when I tell them which phone I say HTC ONE and they go htc one x or htc one s no HTC ONE! Like they never heard of this phone and this was two different places. Just looking for some info on where to send the phone.....number or website thanks.
    You might want to look at iFixit. They do teardowns of a lot of electronic devices. I saw the One, and I think they said that due to the unibody construction, swapping the screen would be difficult without damaging other parts. You could always call HTC and see what they say.

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  22. #22  

    Default Re: Cracked my HTC ONE screen!!!

    As Golfdriver said the disassembling the one is extremely difficult because of the unibody and you will damaging it trying to disassemble the phone.

    I would not suggest having it repaired by anyone other than HTC. They are going to be your best bet at repairing it.
  23. #23  

    Default Re: Cracked my HTC ONE screen!!!

    I'm pretty positive that HTC didn't fix mine but sent me a replacement phone as the imei number changed and the damage to the ally body 2 deep scratches had magically gone.
    adriandb likes this.
  24. #24  

    Default Re: Cracked my HTC ONE screen!!!

    Sent mine in last week for a screen replacement. Quote was for $180 but I
    told them it dropped from about 12", which is the truth, and thought that it shouldn't
    have cracked. They knocked 20% off so it was $144 total. Takes about 10 days BTW.
    Getting it back today so hopefully it's all good to go.
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  25. #25  

    Default Re: Cracked my HTC ONE screen!!!

    Quote Originally Posted by mistyisland View Post
    I just called a local guy that works out of his house with excellent reviews. He told me that the parts are very expensive, the screen is maybe $200 or more, and he doesn't fix them. I was very surprised. I guess HTC would be your best bet. So sorry this has happened to you.
    fyi, be careful of those local guys, I used one with excellent reviews and found he was putting those reviews on while he had our phone in his posession. Nice!
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