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  1. Thread Author  Thread Author    #1  

    Default Are the people who work for HTC USA brain dead?

    After the updating debacle that has taken place with their previous phones, how in the world is it possible for HTC to take so long to release updates for the HTC One in the USA? It isn't like the update isn't finished yet b/c it's been available in other parts of the world for over a month now! They also can't blame the carriers b/c they haven't released the update for the unlocked 32 GB or the 64GB develop editions either! This can only be attributed to the fact that the people who work in their USA offices are either 1. brain dead or 2. are sitting on their hands and simply willing to let the company go into bankruptcy.

    HTC stated when the One was released that it would receive a TIMELY update to 4.2.2 but even I'll admit I was foolish to fall for their nonsense once again. I'm done...I will never purchase another device from HTC again. If they want to know why they're continuing to lose market share even with the best device on the market, it's b/c their company has AWFUL customer support, they don't communicate with their customers at all, and they simply don't stand by their word or their products. They haven't even made a single statement regarding why the US release has been delayed...it's simply a joke.

    I'm sorry for posting this simply to vent but at this point it's 100% justified and HTC deserves the backlash they're receiving.
  2. #2  

    Default Re: Are the people who work for HTC USA brain dead?

    Quote Originally Posted by el3ctronics View Post
    After the updating debacle that has taken place with their previous phones, how in the world is it possible for HTC to take so long to release updates for the HTC One in the USA? It isn't like the update isn't finished yet b/c it's been available in other parts of the world for over a month now! They also can't blame the carriers b/c they haven't released the update for the unlocked 32 GB or the 64GB develop editions either! This can only be attributed to the fact that the people who work in their USA offices are either 1. brain dead or 2. are sitting on their hands and simply willing to let the company go into bankruptcy.

    HTC stated when the One was released that it would receive a TIMELY update to 4.2.2 but even I'll admit I was foolish to fall for their nonsense once again. I'm done...I will never purchase another device from HTC again. If they want to know why they're continuing to lose market share even with the best device on the market, it's b/c their company has AWFUL customer support, they don't communicate with their customers at all, and they simply don't stand by their word or their products. They haven't even made a single statement regarding why the US release has been delayed...it's simply a joke.

    I'm sorry for posting this simply to vent but at this point it's 100% justified and HTC deserves the backlash they're receiving.
    it has been roumered they may skip to 4.3 fie the us.

    Posted via Android Central App
    Xsie likes this.
  3. Thread Author  Thread Author    #3  

    Default Re: Are the people who work for HTC USA brain dead?

    Quote Originally Posted by usguyver View Post
    it has been roumered they may skip to 4.3 fie the us.

    Posted via Android Central App
    I've heard this rumor and it just substantiates my original post even further. If they worked hard to complete the update and we know its finished (based on the fact that most of the rest of the world has already received it) why in the world would they skip it for the unlocked devices!? MAYBE I could understand this for the carrier versions so they don't have to test both updates in such a short period of time but it simply makes NO sense for the devices purchased directly from HTC. Throw in the fact that they haven't said a word about it and it just shows how pathetic the company is at communicating with their loyal customers. Terrible terrible management.
  4. #4  

    Default Re: Are the people who work for HTC USA brain dead?

    I agree. At least let us know what you're planning HTC.

    Sent from my M7 using AC Forums mobile app
  5. #5  

    Default Re: Are the people who work for HTC USA brain dead?

    Although I have an AT&T HTC One, I agree that there has been a huge lack of communication and support for the unlocked US HTC Ones. It's sad because this phone is awesome otherwise. Really hope the money (or lack there of) can get HTC to wake up.

    Posted via my HTC One or S4 using the Android Central App
  6. #6  

    Default Re: Are the people who work for HTC USA brain dead?

    I feel your frustration, even though I don't have the HTC One. I was frustrated that the HTC One GPE didn't have Google Wallet, a choice made by HTC. I think that the One is a good device; it would be a great device if it weren't made by HTC.

    Unfortunately, until we hit them in their pockets, HTC won't get better. I would think that their pockets would be drained by now, though.
  7. #7  

    Default Re: Are the people who work for HTC USA brain dead?

    HTC reported today that it's profits dropped more than 80%. Hit them in the pocket anymore, there won't be an HTC.
    HTC Earnings Q2 2013: Profit plummets, operating loss coming in Q3 | BGR
    Last edited by Deke218; 07-30-2013 at 05:07 PM.
    jimbo1mcm likes this.
  8. #8  

    Default Re: Are the people who work for HTC USA brain dead?

    My nexus had 4.2.. Its not really a big deal.

    Posted via Android Central App
    iPhone4->4s->5->Nexus 4->HTC One->HTC One GPE
    netcub likes this.
  9. #9  

    Default Re: Are the people who work for HTC USA brain dead?

    U haven't learned that if u want timely updates u need a nexus?

    Posted via Android Central App
  10. Thread Author  Thread Author    #10  

    Default Re: Are the people who work for HTC USA brain dead?

    Quote Originally Posted by SC1 View Post
    My nexus had 4.2.. Its not really a big deal.

    Posted via Android Central App
    Whether the update is a big deal or not is not really the point. It's the principle.

    Quote Originally Posted by ryanr509 View Post
    U haven't learned that if u want timely updates u need a nexus?

    Posted via Android Central App
    4.2 was released by Google in November of last year. It's no longer an issue of TIMELY updates. We're talking about complete lack of respect for the consumer at this point.
  11. #11  

    Default Re: Are the people who work for HTC USA brain dead?

    Quote Originally Posted by Deke218 View Post
    HTC reported today that it's profits dropped more than 80%. Hit them in the pocket anymore, there won't be an HTC.
    HTC Earnings Q2 2013: Profit plummets, operating loss coming in Q3 | BGR
    This is sad. I am upset with the way that HTC does things, but I would rather see them fix their issues than go out of business. The fat lady isn't singing yet, though.
  12. #12  

    Default Re: Are the people who work for HTC USA brain dead?

    Quote Originally Posted by el3ctronics View Post
    After the updating debacle that has taken place with their previous phones, how in the world is it possible for HTC to take so long to release updates for the HTC One in the USA? It isn't like the update isn't finished yet b/c it's been available in other parts of the world for over a month now! They also can't blame the carriers b/c they haven't released the update for the unlocked 32 GB or the 64GB develop editions either! This can only be attributed to the fact that the people who work in their USA offices are either 1. brain dead or 2. are sitting on their hands and simply willing to let the company go into bankruptcy.

    HTC stated when the One was released that it would receive a TIMELY update to 4.2.2 but even I'll admit I was foolish to fall for their nonsense once again. I'm done...I will never purchase another device from HTC again. If they want to know why they're continuing to lose market share even with the best device on the market, it's b/c their company has AWFUL customer support, they don't communicate with their customers at all, and they simply don't stand by their word or their products. They haven't even made a single statement regarding why the US release has been delayed...it's simply a joke.

    I'm sorry for posting this simply to vent but at this point it's 100% justified and HTC deserves the backlash they're receiving.
    I completely agree with you. I have a HTC one unlocked and the updates are the fist reason why I bought the Unlocked version and this is unacceptable.

    Sent from my HTC One using Tapatalk 4 Beta
  13. #13  

    Default Re: Are the people who work for HTC USA brain dead?

    OMG. WTF?

    Ok, let's take a look at this from a standpoint of looking "inside" the box....

    I have the One. No gaps, nothing. It's dang near perfect. This includes the software. It does what I need it to do which is be a smartphone. It's fast. It's fluid. The only thing it CAN'T do is wipe my a$$. I can make calls. I can surf the web. I can burp up some stuff on the screen and it cleans up nicely. The speakers sound great and are in....wait for it...stereo. I can customize this phone (as with any android device) to my liking, then change it if I don't. I can text my wife, daughter, and the girl next door.....

    While I DO agree with the update scenario you guys are chiming in on because hTc basically promised it to us before its release. BUT in no way do I feel it's the end of the world. 4.2.2 is just an incremental update and bug fixes to 4.1.2 that I seem to not have. The rumor is that we "might" get 4.3. Now that's the update I'm waiting for. WHY?? Because it has native trim support. Trim is what you all should be calamoring about. Period. Why? Because our phones are like SSD's and that garbage collection (or lack thereof) slows our phones down over time. This should have been implemented way back in 2.3. There's no reason for it but this is Google's fault not hTc's. Google releases the updates to the manufacturers. The manu's get it to work on a specific phone then sent to the carriers. The carriers test it, retest it, then add crap, then test it some more. It's not up to hTc when it get's released. As you are all aware...carriers stick it to us like we are the little b!tches and should bow to them.

    hTc WILL give us a major update. They want it to work. WE want it to work. I would rather it be overdue than underdone!! But if updates are somehow tied to your blood, then the NEXUS...not GPE's are for you.

    Enjoy your One and eat some smore's... I am!
    Note 4/ Note 3 / Note 2 / hTc One E8 / Moto X / hTc ONE / LG G3 / iTerd 5s / iTerd 6
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    petaf, gvndeb60, Seggzy and 5 others like this.
  14. #14  

    Default Re: Are the people who work for HTC USA brain dead?

    Quote Originally Posted by Gator352 View Post
    4.2.2 is just an incremental update and bug fixes to 4.1.2 that I seem to not have.
    Yes... it is an incremental update that's been out in most of the world for weeks already. There is no reason (that we can think of) for them to not push it out to unlocked/DE phones in the US.
  15. #15  
    Scott Kenyon's Avatar

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    Default Re: Are the people who work for HTC USA brain dead?

    I flashed Switch on my AT&T One today. Really, I'm using no part of the 4.2 update at all. I actually sort of miss the black menu bar thing because it was a lot faster than the home button. Honestly, I'll probably RUU it back to 4.1 after a week or so of trying this out.
    I'm excited for BLE and TRIM. They kick the snot out of Daydream and Lockscreen Widgets any day. The Google version of quick settings is not as well implemented as Power Toggles.
    Going to say the truth though. These are my opinions and uses. This is certainly not the be all end all for everyone else.
  16. #16  

    Default Re: Are the people who work for HTC USA brain dead?

    Sense 5 was built on top of 4.1.2 for 4.2.2 all they did was uupdate it and change son things, the HTC ONE not having 4.2.2 isn't even a problem to be honest I'm GLAD HTC could be possibly skipping (from the rumors I've heard) 4.2.2 that means we'd get 4.3 as soon as the carriers get done. The international versions of the ONES have had 4.2.2 for quite some time and a few bugs that have yet to be solved, its not like HTC is forgetting the savior phone, they're trying as hard as possible to not hear people complain about "not having 4.3 upon the first 2 months of release"plus if the carriers have 4.2 right now, we have weeks and or months for them to release it. I'm curious to see if the Verizon ONE will have 4.3 at release or 4.2 like all the rumors say. If 4.2 isnt released before the Verizon ONE I have a feeling it'll be jumped to 4.3 just like the S3 and Note 2
    Scott Kenyon likes this.
  17. #17  

    Default Re: Are the people who work for HTC USA brain dead?

    Quote Originally Posted by EverNap View Post
    Yes... it is an incremental update that's been out in most of the world for weeks already. There is no reason (that we can think of) for them to not push it out to unlocked/DE phones in the US.
    I agree with you. There is no reason. But unless you're 100% certain, you can't blame hTc for it not being released.
    Note 4/ Note 3 / Note 2 / hTc One E8 / Moto X / hTc ONE / LG G3 / iTerd 5s / iTerd 6
  18. #18  
    hodan's Avatar

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    Default Re: Are the people who work for HTC USA brain dead?

    I am happy with my One, regardless of updates. I'll be happy if I stay on4.1.2 until next year.

    With that being said, there is no excuse for the delay in updating.

    Posted via Android Central App
    So long, and thanks for all the fish.
  19. #19  

    Default Re: Are the people who work for HTC USA brain dead?

    To be fair when you bought a mobile generally your not promised straight away updates so calm down. Carriers do control updates, so their hands are tried.

    Posted via Android Central App
    Tom Fairclough
    Credo faber est quisque fortunae suae
    I believe every man is the artisan of his own fortune
    Jaylw09 likes this.
  20. #20  

    Default Re: Are the people who work for HTC USA brain dead?

    Quote Originally Posted by Fairclough View Post
    To be fair when you bought a mobile generally your not promised straight away updates so calm down. Carriers do control updates, so their hands are tried.

    Posted via Android Central App
    Carriers control updates to unlocked phones too?
  21. #21  

    Default Re: Are the people who work for HTC USA brain dead?

    Quote Originally Posted by Fairclough View Post
    To be fair when you bought a mobile generally your not promised straight away updates so calm down. Carriers do control updates, so their hands are tried.

    Posted via Android Central App
    Not if HTC doesn't give the update to the carrier in the first place. HTC has to give them the update... Then you can blame the carrier.... But if the carrier didn't get it..

    Sent from my T-Mobile HTC One using AC Forums.
    Sent from my T-Mobile Note 4 using AC Forums.
  22. #22  

    Default Re: Are the people who work for HTC USA brain dead?

    Quote Originally Posted by Fairclough View Post
    To be fair when you bought a mobile generally your not promised straight away updates so calm down. Carriers do control updates, so their hands are tried.
    Others have stated that HTC said there would be a quick update to 4.2.2. I can't verify that, but if it's true then it is a clear lie. And as EverNap pointed out, the carriers aren't involved in updates for those of us with unlocked or DEs.
  23. #23  

    Default Re: Are the people who work for HTC USA brain dead?

    Quote Originally Posted by adriandb View Post
    Others have stated that HTC said there would be a quick update to 4.2.2. I can't verify that, but if it's true then it is a clear lie. And as EverNap pointed out, the carriers aren't involved in updates for those of us with unlocked or DEs.
    Yes. hTc did promise a fasttrack update to 4.2.2 before it was released, but my take is that 4.3 adds a few core updates such as "trim" and decided to wait and give us that instead. If that is the case, hTc should have said something and I agree with most that that is pathetic. But, my phone works and it works good so I'm not complaining.

    Now, carriers DO control the updates to GPE's, and unlocked models as the internals are still designed to work on specific carriers such as CDMA or GSM. All the carriers work on different 4G/LTE bands that work for their specific phones on their specific network. This includes the Asian market as well. They have to have hardware built for all the different bands and the OS has to be tweaked to work with that hardware. And you can bet your buttocks that the carriers have their say when and how this gets done.

    The only phone that gets updates at will is the NEXUS. The NEXUS is on one carrier which is AT&T (maybe t-mobile also as they are GSM). Google updates the NEXUS but the software is tweaked (by AT&T & Google) to work on that phone and on that carrier only so it's easy to update whenever they please! Just so happens GSM works globally using most of the same spectrum for LTE so that's a no-brainer as well. CDMA models are left in the dark soley for that purpose....easier to update without carrier interruption.
    Last edited by Gator352; 07-31-2013 at 04:12 PM.
    Note 4/ Note 3 / Note 2 / hTc One E8 / Moto X / hTc ONE / LG G3 / iTerd 5s / iTerd 6
  24. #24  

    Default Re: Are the people who work for HTC USA brain dead?

    Quote Originally Posted by Gator352 View Post
    Now, carriers DO control the updates to GPE's, DE's, and unlocked models
    So you're saying that att has control over when my DE One will get 4.2.2?
    HTC One (M7) Developer Edition - Android Revolution HD Google Edition ROM 4.4.2 - Elemental kernel - ATT | Google Nexus 7 - Stock ROM 4.4.2 (plus tethering) - Elemental kernel - ATT | Apple iPad 2nd Gen 7.1 - Verizon
  25. #25  

    Default Re: Are the people who work for HTC USA brain dead?

    Quote Originally Posted by adriandb View Post
    So you're saying that att has control over when my DE One will get 4.2.2?
    If that's true, I guess we can expect the 4.2.2 update around next Christmas :P

    Quote Originally Posted by Gator352 View Post
    They have to have hardware built for all the different bands and the OS has to be tweaked to work with that hardware. And you can bet your buttocks that the carriers have their say when and how this gets done.
    Although the OS might have to be optimized to work with certain bands/hardware, why won't HTC be able to push updates out at its own schedule? Apple does it with their flagship phones (which is their only phone), so why can't HTC do the same? Also, the carriers might want to optimize the phones for whatever reason they have, but I don't think that HTC can't just push the updates to unlocked phones themselves.

    I have little to no knowledge about the exact technicalities, so I can't beat them up about it. I can be upset about it though.
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