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HTC One Camera - Unable to Start
Hi everyone, I'm a frequent visitor to this forum, but first time posting. I have an issue with my camera, and I hope someone can help me out.
Currently, when I want to take a picture with my phone and I touch to open the camera app, the screen would turn black, with no image. The only thing that would show is the camera button and the option to go into the camera settings. There's not much within camera settings -- either switch the main or front camera and the photo capture mode (scene, night, HDR, etc.), restore to default, etc. If I t back out of the camera app and go to the home screen and try to get back into the camera app, it would pause for a bit (about 5 seconds) before popping up the imageless (black) screen. Then, a message would pop up saying, "Sorry! Camera is not responding. Would you like to send an error report to HTC? This will help us improve our products." I would be given the option to "Don't send; Wait; Send Report". If I go back to the home screen a third time and then try to open the camera app again, it would say "unable to start camera".
What I have tried so far:
1) Within the camera settings, I have chosen to restore to default. No success.
2) I have gone into settings, apps, camera, and cleared the cache and data. No success.
3) I have done #2 and then forced stop the camera. Then, I resetted the phone by pressing the down volume key and holding the power button. The reboot failed to fix the camera.
I have not yet factory reset the phone. However, I want to do this as a last resort. Does anyone have any additional suggestions of what I can do to resolve this issue? Are there any camera apps I can use to replace the HTC camera app? Is there a way to reinstall the HTC camera app?
Please let me know if you require any other information from me. Thanks everyone!