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    Default HTC One: After 4.3 Update Proximity Sensor Issue

    I've noticed that after the 4.3 update, aside from my message app not displaying contact pics anymore, is the proximity sensor seems not to work properly anymore. I've noticed prior to the update the phone worked flawlessly, where the screen will turn off when near the ear during calls and turned back on right away when I took it away from my face just a little. Now it seems that the screen stays turned off for a longer period of time when taking it away from my face, I have to hit the power button to turn the screen on and sometimes multiple times. I never dropped my phone once, and everything worked great before the 4.3 update, and my phone was never rooted with a custom rom it was all stock. Is anyone else having these issues? I don't know how HTC screwed this up so badly, I thought 4.3 was supposed to resolve bugs, instead it made making phone calls the most annoying aspect of the phone.
    Last edited by NotJustAPhone; 03-11-2014 at 06:54 AM.
  2. #2  
    jhilker's Avatar

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    Default Re: After 4.3 Update Proximity Sensor Issue

    I've noticed this with the proximity sensor as well. It doesn't happen every time, but when it does I have to tap the power button to bring it back.

    Sent from my HTCONE using Tapatalk 4
    Sprint Customer since 2003, 5 lines, currently loving my HTC One. Previous phones - Samsung Galaxy S3, HTC EVO 4G LTE, HTC EVO 3D, HTC EVO 4G, HTC Hero, BB Tour, BB Curve, BB Pearl, Palm Centro, LG-Muziq, Katana DLX, LG 550, Sanyo MM 5600, Sanyo 8200, Sanyo 8100
  3. #3  
    jamjordan's Avatar

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    Default Re: After 4.3 Update Proximity Sensor Issue

    Same here
  4. #4  

    Default Re: After 4.3 Update Proximity Sensor Issue

    Don't have this issue
  5. #5  
    jfs101's Avatar

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    Default Re: After 4.3 Update Proximity Sensor Issue

    Yup, my screen tienda off as soon as I start the motion to place the phone to my ear, and it might take a few seconds to turn on after I move it away.

    Posted via Android Central App
  6. #6  

    Default Re: After 4.3 Update Proximity Sensor Issue

    Mine too ... but it does'nt turn back on no matter what I do. So i installed Proximity Screen Off Lite ( or Pro for those who want more options ) and use the Light sensor instead of Proximity sensor. Works great. Until HTC works out the kinks in 4.3 I'll do anything to keep my phone running well.

    B
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  7. #7  
    davidtm's Avatar

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    Default Re: After 4.3 Update Proximity Sensor Issue

    I don't have this issue, either. In fact, I've changed Auto Screen On to using the proximity sensor instead of the G sensor, and it's working beautifully.
  8. #8  

    Default Re: After 4.3 Update Proximity Sensor Issue

    I don't have this issue either...but the signal bars being at 0 to 1 till I make a call and the bottom lights always being on when using Daydreams is a major annoyance.
    Last edited by Gator352; 10-06-2013 at 11:15 AM.
    Note 4/ Note 3 / Note 2 / hTc One E8 / Moto X / hTc ONE / LG G3
  9. #9  

    Default Re: After 4.3 Update Proximity Sensor Issue

    Don't have the issue using 4.3 on ARHD 21.0.

    Sent from my HTC One using Tapatalk 4
  10. #10  

    Default Re: After 4.3 Update Proximity Sensor Issue

    I have this problem, but mine also stayed on when put up to my ear and my face sent someone a text with a dozen smiley faces. And my contact pictures don't show in the message app either. Also, all the Sense animations seem stuttery, Battery Widget Reborn doesn't update the graph after it is fully charged and bluetooth seems a little messed up.
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  11. #11  

    Default Re: After 4.3 Update Proximity Sensor Issue

    I have this problem, but I'm not on 4.3 yet!! Very frustrating....
  12. #12  
    asnigro's Avatar

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    Default Re: After 4.3 Update Proximity Sensor Issue

    I had this problem on my Sprint One before the 4.3 update. During phone calls the screen stayed black when I took it away from my face to press a button or to turn on the speakerphone, I had to press the power button to get the screen to turn back on.

    I also found it a pain while listening to voicemails. I usually like to listen to voicemails on speakerphone where as soon as you hit play, the screen goes black and you cant hit any of the buttons. When you press the power button to try and turn the phone back on, its stops playing your voicemail.
  13. #13  
    Jim Duff's Avatar

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    Default Re: After 4.3 Update Proximity Sensor Issue

    My wife and I each have the problem since the upgrade to 4.3 Thanks for the suggestion about this program and using the Light Sensor; it's working for me!

    Quote Originally Posted by Buffster5505 View Post
    Mine too ... but it does'nt turn back on no matter what I do. So i installed Proximity Screen Off Lite ( or Pro for those who want more options ) and use the Light sensor instead of Proximity sensor. Works great. Until HTC works out the kinks in 4.3 I'll do anything to keep my phone running well.

    B
  14. #14  

    Default Re: After 4.3 Update Proximity Sensor Issue

    so? they suppose to have a fix for that?? i also have it
  15. #15  

    Default Re: After 4.3 Update Proximity Sensor Issue

    I too have found my HTC One proxmity sensor is not working properly since the 4.3 update. I did a factory reset and it appeared to fix it for a few days but the issue returned. Currently the phone is pretty impossible to use to make calls as just having the phone near my head causes buttons on the screen to get activated due to the screen not switching off. Very very frustrated as prior to this update everything was working perfectly.
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  16. #16  

    Default Re: After 4.3 Update Proximity Sensor Issue

    Did you run diagnostics on the P-sensor? Try this:
    HTC One diagnostics

    Open the stock phone dialer and enter *#*#3424#*#* to reach the diagnostic tool.

    Sent from my HTC One using Tapatalk
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  17. #17  

    Default Re: After 4.3 Update Proximity Sensor Issue

    Yes, ran the test and it passed. Just doesn't work for real when I try to make a call. Can't find any settings relevant to this functionality so really not sure.

    Quote Originally Posted by bbinder View Post
    Did you run diagnostics on the P-sensor? Try this:
    HTC One diagnostics

    Open the stock phone dialer and enter *#*#3424#*#* to reach the diagnostic tool.

    Sent from my HTC One using Tapatalk
  18. #18  

    Default Re: After 4.3 Update Proximity Sensor Issue

    Strange. If it works in diag then not sure why it won't work on calls. I can call my wife's cell and hold it away from my mouth and use my fingers to perform the tests and they work great. That would suck

    Sent from my HTC One using Tapatalk
  19. #19  

    Default Re: After 4.3 Update Proximity Sensor Issue

    It does seem to be intermittent. Sometimes it does kill the screen off but more often than not the screen is on during the call and buttons are getting pressed, screen is rotating etc.. I know when it's going to play up because when I make or answer the call the speaker phone is on by default.
  20. #20  

    Default Re: After 4.3 Update Proximity Sensor Issue

    Mine also has intermittent problems, but for me the screen goes black way too often and easily.
  21. #21  

    Default Re: After 4.3 Update Proximity Sensor Issue

    i have htc one(801n) on and on stock 4.2.2 and wants to upgrade to 4.3(offical via RUU) wants proper link. info:

    boatloader:LOCkED
    M7_UL PVT SHIP S-ON RH
    Radio_4A.17.3250.14
    OpenDSP-v31.120.274.0617
    eMMC-boot 2048MB
    Aug 9 2013.16:15:36.14303
    HBOOT-1.54.0000
    cid:HTC__001(according to cid getter app in app store)
    Thanks in advance.
  22. #22  

    Default Re: After 4.3 Update Proximity Sensor Issue

    I did another factory reset and I still have a problem but its far more consistent now. The issue actually appears to be due to the speakerphone automatically going to ON when I make or answer a call. When speakerphone is on the proximity sensor is not functional (understandable) so the issue is actually why the speakerphone appears to default to on rather than off. Any ideas?
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  23. #23  
    Loiter's Avatar

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    Default Re: After 4.3 Update Proximity Sensor Issue

    Don't know if it helps, but it seems in my case that after 4.4 the problem stopped.
    At least I haven't noticed it yet (not 100% sure, but it's been almost a month with KitKat), while in 4.3 it was often.
  24. #24  

    Default Re: After 4.3 Update Proximity Sensor Issue

    Ok I guess I will just have to wait for 4.4 to arrive and hopefully this will fix the issue.
  25. #25  

    Default Re: After 4.3 Update Proximity Sensor Issue

    Just to add the 4.4.2 update did not fix the issue I was seeing. I removed the Chrome browser and the issue has gone.
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