help! phone got a stroke.

[luzgemacht]

It was a regular day, actually night, my phone was charging when suddenly it got a massive stroke, it stopped charging, and all apps I opened closed itself right-a-way, my phone is sick, can't figure what it is, now 2 days later its charging on and off and is crashing every few hours, don't wanna make a hard reset what will probably help, any troubleshooting I can do to fix it please?

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[palandri]

At this point, I would just do a hard reset, but that's just me.

 

[Dave Clark]

You may have a virus? Download a virus scanner. If not factory reset.

 

[Deanig_12]

I would do a factory reset

Sent from my C6603 using AC Forums mobile app

 

[luzgemacht]

Tnx all for the reply, if i wanna do a hard reset, where can I back up my entire phone, and get it back just as it was before?

Posted via Android Central App

 

[Dave Clark]

Tnx all for the reply, if i wanna do a hard reset, where can I back up my entire phone, and get it back just as it was before?

Posted via Android Central App

If your rooted them you can use titanium backup. Otherwise I don't believe you can back up on stock. So you would need to reset up your phone.

 

[anon(7894520)]

Tnx all for the reply, if i wanna do a hard reset, where can I back up my entire phone, and get it back just as it was before?

Posted via Android Central App

the native 'HTC Backup' will backup your settings, accounts, passwords, bookmarks, messages, contacts and apps.


just turn it on in settings > backup & reset.


still, you may not want your phone "just as it was before" because putting everything back as it was may continue to give you problems.

 

[luzgemacht]

Update: after my phone was literally dying, I went numerous times to the sprint store to try to get some help, but after they didn't helped me with anything I shipped the phone back to HTC and I got myself a galaxy s4, sorry HTC

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[adriandb]

Update: after my phone was literally dying, I went numerous times to the sprint store to try to get some help, but after they didn't helped me with anything I shipped the phone back to HTC and I got myself a galaxy s4, sorry HTC

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So instead of trying to fix your phone you just bought a different one? Why not just try a hard reset first?

 

[luzgemacht]

I did a hard reset and besides of losing all my data it didn't helped a inch

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