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  1. Thread Author  Thread Author    #1  

    Default HTC does not have their act together...

    I did a hard reset on my phone after backing up to my HTC account. I forgot my password and the automated password reset service at htcsense.com does says it sent an email but never does (and yes, I have checked my spam folder). I called HTC and they said they have to escalate this with technical support and I will get a call back in about a day. They are incompetent and have set up weak processes. Very disappointing. This is my last HTC product. I am going to Google and Motorola products going forward.
  2. #2  

    Default Re: HTC does not have their act together...

    Quote Originally Posted by rgfcpq View Post
    I did a hard reset on my phone after backing up to my HTC account. I forgot my password and the automated password reset service at htcsense.com does says it sent an email but never does (and yes, I have checked my spam folder). I called HTC and they said they have to escalate this with technical support and I will get a call back in about a day. They are incompetent and have set up weak processes. Very disappointing. This is my last HTC product. I am going to Google and Motorola products going forward.
    I'm saddened by your unfortunate incident, but coming here to rant about it won't help. If you want to see a change then rant to htc when tech support contact you.
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  3. Thread Author  Thread Author    #3  

    Default Re: HTC does not have their act together...

    I am warning others by sharing my experience. Consider it a public service message. The only way I can activate my phone is by setting up an account with them, either through email or using Facebook or Google, the latter 2 of which they seek the right to gain access to all your posts, friends, etc. The fact that they don't have adequate provisioning of their service is poor.
  4. #4  

    Default Re: HTC does not have their act together...

    So you forget your password and you think it's HTC's fault and they are incompetent? LOL. Maybe you forgot your email address too. I love HTC and my phone. You won't steer me away from them because of your forgetfulness.
    Thanked by 4:
    IAmSixNine and lEssence like this.
  5. #5  

    Default Re: HTC does not have their act together...

    So htc are incompetent because they wont solve your problem in less than 24 hrs regarding a forgotten password that for some reason you are unable to reset...

    And what are you then? The most organised and productive being on the planet?
    ram1220 likes this.
  6. #6  

    Default Re: HTC does not have their act together...

    Quote Originally Posted by rgfcpq View Post
    I did a hard reset on my phone after backing up to my HTC account. I forgot my password...
    But it's HTC that doesn't have its act together.

    Right.
    Thanked by:
    bigtnew, ram1220 and ShazPrimus like this.

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