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  1. Thread Author  Thread Author    #1  
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    Default Cant Update

    Since I received a Sprint update 2 weeks ago I cannot update either my profile or prl. Have done the ##72786# and the manual update with no luck. Really don't want to do a hard reset. Phone running great otherwise. Any thoughts would be helpful. Thanks!!!
    Jimmy Walker likes this.
  2. #2  
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    Default Re: Cant Update

    Quote Originally Posted by pjax View Post
    Since I received a Sprint update 2 weeks ago I cannot update either my profile or prl. Have done the ##72786# and the manual update with no luck. Really don't want to do a hard reset. Phone running great otherwise. Any thoughts would be helpful. Thanks!!!
    Have you tried connecting to WiFi to do those updates?

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  3. #3  

    Default

    Quote Originally Posted by pjax View Post
    Since I received a Sprint update 2 weeks ago I cannot update either my profile or prl. Have done the ##72786# and the manual update with no luck. Really don't want to do a hard reset. Phone running great otherwise. Any thoughts would be helpful. Thanks!!!
    I'm experiencing the same problem with my Sprint Htc One. My prl and profile won't update over 3g/4g or with a WiFi connection.

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  4. Thread Author  Thread Author    #4  
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    Default Re: Cant Update

    Yep, doesn't work with wifi or 4g, doesn't matter if I change locations either, I see others have the same problem too.
  5. Thread Author  Thread Author    #5  
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    Default Re: Cant Update

    Just got off phone with Sprint rep, they are aware of the problem with profile & prl updates with HTC Ones and are working on it.
  6. #6  

    Default Re: Cant Update

    Are you on software version 3.05?

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