SamClementi
New member
I would just like to post my experience with my defective HTC One.
I bought my HTC One out of contract in September of 2013 for $599. Sometime last month I began to notice the camera showing a purple hue in low light, and it quickly escalated to complete pink/purple haze.
Not knowing it was a known defect with the camera lens, I attempted to resolve it myself. This included unlocking the bootloader through the HTCDev site in order to load an HTC Sense 6 ROM because I heard there was new camera software. This of course did not solve anything.
So I turned to HTC support and they told me to send the phone back, it would be fixed/replaced for $20 and I would have the phone in a couple days. I stressed so much that I rely on the phone for business and couldn't be without it for long.
The same day they received the phone I get an email stating the repair charges will be $200.00. I promptly submit a request to be contacted to discuss the situation. Nearly a week goes by and I don't hear anything, so I call in. I am told the reason for the charge is because the phone has an unlocked bootloader. I attempt to explain the difference between a hardware defect and a software issue and am told I need to speak with an escalation agent. Five more days go by and I hear nothing, so I call back and stay on the line until I can talk with someone. When I finally do, I am told over and over again that HTC carries no responsibility for the phone because the bootloader was unlocked. I eventually demand they return the phone, stating that I will never purchase another HTC device again.
I am extremely upset at this point that a company can manufacture and sell a defective product to a consumer, and then deny responsibility over a technicality. I'm completely disgusted with HTC and I will never purchase one of their devices again, and I will let others know my experience.
Sadly, this little rant and $600 phone that takes purple tinted pictures is all I have thanks to HTC and their policies.
I bought my HTC One out of contract in September of 2013 for $599. Sometime last month I began to notice the camera showing a purple hue in low light, and it quickly escalated to complete pink/purple haze.
Not knowing it was a known defect with the camera lens, I attempted to resolve it myself. This included unlocking the bootloader through the HTCDev site in order to load an HTC Sense 6 ROM because I heard there was new camera software. This of course did not solve anything.
So I turned to HTC support and they told me to send the phone back, it would be fixed/replaced for $20 and I would have the phone in a couple days. I stressed so much that I rely on the phone for business and couldn't be without it for long.
The same day they received the phone I get an email stating the repair charges will be $200.00. I promptly submit a request to be contacted to discuss the situation. Nearly a week goes by and I don't hear anything, so I call in. I am told the reason for the charge is because the phone has an unlocked bootloader. I attempt to explain the difference between a hardware defect and a software issue and am told I need to speak with an escalation agent. Five more days go by and I hear nothing, so I call back and stay on the line until I can talk with someone. When I finally do, I am told over and over again that HTC carries no responsibility for the phone because the bootloader was unlocked. I eventually demand they return the phone, stating that I will never purchase another HTC device again.
I am extremely upset at this point that a company can manufacture and sell a defective product to a consumer, and then deny responsibility over a technicality. I'm completely disgusted with HTC and I will never purchase one of their devices again, and I will let others know my experience.
Sadly, this little rant and $600 phone that takes purple tinted pictures is all I have thanks to HTC and their policies.