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  1. Thread Author  Thread Author    #1  

    Default HTC One Purple Camera - New Observation

    I practically gave up on this camera, but a thought occurred to me the other day that I was shocked hadn't previously. I decided to activate the front camera and test. My front camera also turn purple in low light. I'm not sure exactly what this means, but it's interesting to note.

    Someone else was saying that Zo is the culprit, that the circuitry tied to the main camera burns out from Zo constantly being on (even when not in use). Now, if this circuitry is common to both cameras, that would explain the issue. If it is not common to both cameras, than we can blame the software.

    Thoughts?
  2. #2  

    Default Re: HTC One Purple Camera - New Observation

    My camera's fine. I haven't used Zoe though. I don't use the camera on the front/screen side, just the one on the back. I doubt Zoe poses any problems, it's just a software thing.
    HTC One Verizon
  3. Thread Author  Thread Author    #3  

    Default Re: HTC One Purple Camera - New Observation

    no offense, but i'm really tired of these "my camera's fine' posts. we know that this issue doesn't affect everyone. i never use zoe either. clearly you misunderstood my entire post.

    here's the post related to zoe being the cause: HTC One: Here's the SKINNY on the infamous PURPLE TINT (thermal defect)

    edit: i read the above post again. i apparently misread it the first time. i never actually use zoe myself, and yet i still have this issue.

    the really odd thing i was trying to note was that my front camera also turns images purple.
  4. #4  

    Default Re: HTC One Purple Camera - New Observation

    My friend has had his One for a fair few months now and it has the purple camera and he doesn't use Zoe. I will have to check if his front camera does as well.

    I just got my One and am trying to use Zoe as much as possible. If its gonna fail, I want it to fail within 30 days so I can swap it straight away.
  5. #5  

    Default Re: HTC One Purple Camera - New Observation

    From my experience I have only found 2 One without the issue and both from May production,and about 8 that came with the issue out of the box or after 3 months.
    So you have about only 20% chances to get a clean bugless camera,and yes it has NOTHING to do with software,it's a factory fault
  6. #6  

    Default Re: HTC One Purple Camera - New Observation

    I won't say how my camera is doing but I haven't seen any posts about attempts to make changes to any of the settings. ISO, white balance, exposure, contrast, saturation, and maybe something else that I'm forgetting? Does anything make it better, or worse? That information would be more helpful than hashing the issue over and over.
    Sent from my HTCOX Fōn.
  7. #7  

    Default Re: HTC One Purple Camera - New Observation

    Both my cameras on my HTC one worked perfectly until the first 4.3 software update. My back camera took crisp low light photos with zero signs of discoloration. Only after the 4.3 update did it suddenly show purple haze. It must be software.
    (FYI - I also never use ZOE)
  8. Thread Author  Thread Author    #8  

    Default Re: HTC One Purple Camera - New Observation

    Quote Originally Posted by VidJunky View Post
    I won't say how my camera is doing but I haven't seen any posts about attempts to make changes to any of the settings. ISO, white balance, exposure, contrast, saturation, and maybe something else that I'm forgetting? Does anything make it better, or worse? That information would be more helpful than hashing the issue over and over.
    i've messed with all the settings and it has made almost no difference. i cranked the ISO down to minimum, and it reduced the tint slightly, but not even close to completely, and you know, my ISO was at the floor.
  9. #9  

    Default Re: HTC One Purple Camera - New Observation

    I just bought my phone and when I tested the camera before I updated to 4.3 it was fine until that update. I swapped my phone for the stores more recent delivery of the HTC ONE. It was fine and beautiful and did the update to 4.3 again and it happened again. The thing is as much I believe its hardware at first if the company just takes your phone and swaps or takes the camera module out and reset it into your phone and then it works that doesn't mean it's the hardware itself if the camera works fine and does what its needed to do. It could be software making it crazy. Software alone can make your camera not stay in focus because it is being read wrong and if changing saturation etc.. can get rid of it, it could be the software is not reading the colors correctly.

    You are using a Ultrapixel camera where every pixel practically matters which if the software it's not on its game then yea this crap happens. No one here is gonan test the theory by updating your phone and take out the camera module on the 4.3 update to reset it. I also not gonna kill myself for endless swapping.

    In all kit kat comes out the end of January said by HTC official twitter account so I pray for love of God that this is a fix.
  10. #10  
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    Default Re: HTC One Purple Camera - New Observation

    If its a hardware defect no software update is going to fix that.
  11. Thread Author  Thread Author    #11  

    Default Re: HTC One Purple Camera - New Observation

    the thing i was trying to point out that's weird is that my front facing camera is also purple.
  12. #12  

    Default Re: HTC One Purple Camera - New Observation

    Quote Originally Posted by coronaboy10 View Post
    If its a hardware defect no software update is going to fix that.
    I just said if the camera works and they just resetting by putting it back in or replacing for measure while on the 4.3 update it could be software reading the pixels. I was expressing a possibility. Also would explain the front facing camera.

    Sent from my HTCONE using Tapatalk
  13. #13  

    Default Re: HTC One Purple Camera - New Observation

    I have a HTC One 4.3 here in the UK with Three Mobile. My camera was always a bit iffy from day one of its release in March, the pics were softly focused on the right hand side. Slight improvement after a software update. Then 4.3 came and any pic taken in low light was purple. I contacted HTC and they arranged a repair. Well they did and the camera works fine and the purple issue has gone. They even replaced the case as I had a tiny chip by the USB port area. Any people with the purple problems, contact them. HTC was good, they do online chat, you provide the information and a courier was arranged to pick up the phone the next day.
    I did ask if they were aware of the purple problem! He denied any knowledge, but I did say I have read many posts via Google with users reporting a problem.
    Regards.

    Posted via Android Central App
  14. #14  

    Default Re: HTC One Purple Camera - New Observation

    May camera before the update was AMAZING!! After I updated to 4.3 the camera is consistently disappointing. If anyone know what the issue is and how to fix, I would appreciate a response. I like 4.3 so going back to 4.2 would be bad too.

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