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  1. Thread Author  Thread Author    #1  

    Question Software update, now phone stuck on logo screen

    This morning my HTC one said it needed to do a software update, so I clicked 'update now' and it went through the update, restarted, and wouldn't get past the logo screen. I tried doing a factory reset, and it went through this sequence:

    http://i.imgur.com/nUbxzUg.jpg

    and stops at the logo screen. I took it into the store, and they said they can't fix it, my only option is to buy a new phone, which is bull****. Their software broke my phone, and my only option is buy a new one. Good plan AT&T.

    Anyone have any ideas on ANYTHING I can do?
  2. #2  

    Default Re: Software update, now phone stuck on logo screen

    Having the same issue except not even the factory reset works. When I tried to reset the phone by holding the power button down the home and back button just blink. Suggestions please.
  3. #3  

    Default Re: Software update, now phone stuck on logo screen

    Wait for stock recovery to boot (wait for red triangle with explanation point), once loaded, volume up button + power button will bring up stock recovery menu
    -Use volume buttons to scroll, power button to select option.
    restore factory or
    you Need to reflash again
    Dont' Forget to press Thank you button and like button when you get an answer
  4. Thread Author  Thread Author    #4  

    Default Re: Software update, now phone stuck on logo screen

    Quote Originally Posted by mobilecrackers View Post
    Wait for stock recovery to boot (wait for red triangle with explanation point), once loaded, volume up button + power button will bring up stock recovery menu
    -Use volume buttons to scroll, power button to select option.
    restore factory or
    you Need to reflash again
    I can get the red exclamation point to come up, and following your steps of holding down the volume up + the power button only turns it off and back on. I can get the menu to come up with volume down + power, but restore factory isn't an option

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