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  1. Thread Author  Thread Author    #1  

    Default Unable to turn google now on

    Hello everyone
    After a factory reset Google Now is not working all of a sudden
    It worked perfectly before
    I read tons of posts,tried all the methods like the one with fake location
    because I am also getting the Location Reporting is not available
    and after clearing the cache,and uninstalling updates of Google search I get the error linked in the attachment
    Google Now works without the Ok Google command,it recognizes my location the problem is that the cards don't show up and I'm unable to turn it on

    Location is turned on btw
    Also device is not rooted

    Any help would be much appreciated
    Thanks in advance
    Attached Thumbnails Attached Thumbnails Unable to turn google now on-screenshot_2014-06-02-22-48-53_1.jpg   Unable to turn google now on-screenshot_2014-06-03-00-33-21.jpg   Unable to turn google now on-screenshot_2014-06-03-13-27-21.jpg  
  2. #2  

    Default Re: Unable to turn google now on

    I would suggest trying another factory reset.
  3. Thread Author  Thread Author    #3  

    Default Re: Unable to turn google now on

    I did
    No luck
  4. #4  

    Default Re: Unable to turn google now on

    So at least two factory resets, cleared caches, uninstalled updates for Google search, and the issue persists? Hummm. How did you restore items to your device? Google backup, a backup app, some other method, or just reset and start over? The reason I ask is because it sounds like something is buggy and if you used a backup to restore it may have just given you back that buggy install. Of course my next suggestion would be to reset without restoring and trying it from zero, before anything is installed or updated just to see if it works right out of the box, so to speak. Since this isn't real time, let's say that you've done that and it didn't work, right out of the box. That would mean something is messed up with, probably, the app or maybe your image. 2 posts I'm guessing you haven't rooted the device or anything like that and probably don't know about XDA developers, in which case I would suggest that you go over to XDA join their forum, just like you did here, and look for a thread in the HTC One forum for how to update to Sense 6 from stock. I know you already have it, but if it didn't install correctly or created a glitch while installing reinstalling it may reverse the issue. XDA may have the answer if you don't find it post it just like here and they may have an answer for you.
    Sent from my HTCOX Fōn.
  5. Thread Author  Thread Author    #5  

    Default Re: Unable to turn google now on

    Quote Originally Posted by VidJunky View Post
    So at least two factory resets, cleared caches, uninstalled updates for Google search, and the issue persists? Hummm. How did you restore items to your device? Google backup, a backup app, some other method, or just reset and start over? The reason I ask is because it sounds like something is buggy and if you used a backup to restore it may have just given you back that buggy install. Of course my next suggestion would be to reset without restoring and trying it from zero, before anything is installed or updated just to see if it works right out of the box, so to speak. Since this isn't real time, let's say that you've done that and it didn't work, right out of the box. That would mean something is messed up with, probably, the app or maybe your image. 2 posts I'm guessing you haven't rooted the device or anything like that and probably don't know about XDA developers, in which case I would suggest that you go over to XDA join their forum, just like you did here, and look for a thread in the HTC One forum for how to update to Sense 6 from stock. I know you already have it, but if it didn't install correctly or created a glitch while installing reinstalling it may reverse the issue. XDA may have the answer if you don't find it post it just like here and they may have an answer for you.
    here's what happened, there was a problem with my phone ,it is still in warranty so I took it to the center and they did a full factory reset without recovery,also it wasn't updated to sense 6 at that time,but Google Now still wasn't working,after the update the issue still persisted,I did a factory reset with Google drive
    device is not rooted
    and I also posted a thread in XDA ,read similar threads but again no luck
  6. #6  

    Default Re: Unable to turn google now on

    hope u help long customer service lol . but after all. i just factory reset from recovery it solved.
    Print
    Exit
    10:41:51 CustomerIVAN GUTIERREZ
    Initial Question/Comment: location services on google now cant turn it on. not able to use google now.
    10:41:56 SystemSystem
    Ryan has joined this session!
    10:41:56 SystemSystem
    Connected with Ryan
    10:42:09 CustomerIVAN GUTIERREZ
    location services on google now cant turn it on. not able to use google now.
    10:42:14 AgentRyan
    Hello Ivan, I do apologize you are having this issue. I can certainly look into this for you.
    10:42:20 CustomerIVAN GUTIERREZ
    sorry before i was afk
    10:42:56 AgentRyan
    When did this issue begin?
    10:44:08 CustomerIVAN GUTIERREZ
    since las update to 4.4.2 htc sdk api level: 5.69
    10:44:31 AgentRyan
    Can I have you go into the settings of the phone, then select the option for "power" please? Once selected, can you disable the option for fastboot please, then power the phone completely off?
    10:44:53 CustomerIVAN GUTIERREZ
    ok
    10:45:11 AgentRyan
    Can you press and hold in your volume down key please, while holding in the volume down can you also press the power button in for three seconds? After releasing the power button you would want to continue to hold in your volume down until you reach a white screen with three androids at the bottom?
    10:46:01 CustomerIVAN GUTIERREZ
    ok
    10:46:07 CustomerIVAN GUTIERREZ
    fastboot
    10:46:09 CustomerIVAN GUTIERREZ
    recovery
    10:46:17 CustomerIVAN GUTIERREZ
    wich one?
    10:46:26 AgentRyan
    Once you are at that screen can you use the volume button to scroll down and highlight recovery in blue please, then select it with the power button?
    10:46:55 CustomerIVAN GUTIERREZ
    done recovery
    10:47:22 CustomerIVAN GUTIERREZ
    now?
    10:48:08 CustomerIVAN GUTIERREZ
    black screen htc one phone with red trinagle ! on it
    10:48:21 AgentRyan
    Now you would want to wait until you have a red triangle with an exclamation mark in the middle of it on your screen. When you see it can you hold in the volume up key, while holding it in can you press and release the power button please?
    10:48:46 AgentRyan
    Can you now use the volume button to scroll down and highlight "wipe cache partition" please, and select it with the power button? After the cache wipe is complete, the option for "reboot system now" will be highlighted automatically, can you select it with the power button as well please?
    10:50:09 CustomerIVAN GUTIERREZ
    done phone rebooting
    10:50:36 AgentRyan
    Okay, can you attempt to use Google please?
    10:52:18 CustomerIVAN GUTIERREZ
    nothing happen stil cant use google now still says off the tab wont move to on
    10:53:31 AgentRyan
    Okay, can you go into Settings>Apps>All please?
    10:53:59 CustomerIVAN GUTIERREZ
    done
    10:54:03 CustomerIVAN GUTIERREZ
    now?
    10:54:26 AgentRyan
    Can you scroll down and select Google Services & Frameworks please, then select clear data?
    10:55:06 CustomerIVAN GUTIERREZ
    done
    10:55:16 AgentRyan
    Can you restart the phone when finished please?
    10:55:39 CustomerIVAN GUTIERREZ
    restarting....
    10:56:15 CustomerIVAN GUTIERREZ
    done
    10:56:28 CustomerIVAN GUTIERREZ
    pop up came
    10:56:45 CustomerIVAN GUTIERREZ
    asking for location consent
    10:56:53 CustomerIVAN GUTIERREZ
    agree or disagree
    10:56:58 CustomerIVAN GUTIERREZ
    ??
    10:57:16 AgentRyan
    You would agree please.
    10:58:16 CustomerIVAN GUTIERREZ
    another pop up , sasy in another version you turn off ..... wanna turn it on?? i clicked yes
    10:58:41 AgentRyan
    Okay , you would want it to be enabled.
    10:59:09 CustomerIVAN GUTIERREZ
    now im trying to use google now?
    10:59:21 AgentRyan
    Yes, that would be correct.
    10:59:33 CustomerIVAN GUTIERREZ
    sorry english its not my native language
    11:01:22 CustomerIVAN GUTIERREZ
    still not able to set it up tab just wont move to on
    11:02:52 AgentRyan
    Okay, I do apologize about that, what we can do next is called a Google Checkin, this will update your phone with the Google servers to make sure everything is working properly.
    11:03:17 AgentRyan
    Can you open your phone dialer please?
    11:03:31 CustomerIVAN GUTIERREZ
    done
    11:04:03 AgentRyan
    Can you now input *#*#2432546#*#* please?
    11:05:47 CustomerIVAN GUTIERREZ
    notificacion cheking succede

    11:06:46 AgentRyan
    Okay great, this will take up to 24 hours to update the Google Servers, of Google Now is still not working by this time tomorrow we can look further into that for you.
    11:07:11 CustomerIVAN GUTIERREZ
    Really?
  7. Thread Author  Thread Author    #7  

    Default Re: Unable to turn google now on

    Quote Originally Posted by ivanhtcm7 View Post
    hope u help long customer service lol . but after all. i just factory reset from recovery it solved.
    Print
    Exit
    10:41:51 CustomerIVAN GUTIERREZ
    Initial Question/Comment: location services on google now cant turn it on. not able to use google now.
    10:41:56 SystemSystem
    Ryan has joined this session!
    10:41:56 SystemSystem
    Connected with Ryan
    10:42:09 CustomerIVAN GUTIERREZ
    location services on google now cant turn it on. not able to use google now.
    10:42:14 AgentRyan
    Hello Ivan, I do apologize you are having this issue. I can certainly look into this for you.
    10:42:20 CustomerIVAN GUTIERREZ
    sorry before i was afk
    10:42:56 AgentRyan
    When did this issue begin?
    10:44:08 CustomerIVAN GUTIERREZ
    since las update to 4.4.2 htc sdk api level: 5.69
    10:44:31 AgentRyan
    Can I have you go into the settings of the phone, then select the option for "power" please? Once selected, can you disable the option for fastboot please, then power the phone completely off?
    10:44:53 CustomerIVAN GUTIERREZ
    ok
    10:45:11 AgentRyan
    Can you press and hold in your volume down key please, while holding in the volume down can you also press the power button in for three seconds? After releasing the power button you would want to continue to hold in your volume down until you reach a white screen with three androids at the bottom?
    10:46:01 CustomerIVAN GUTIERREZ
    ok
    10:46:07 CustomerIVAN GUTIERREZ
    fastboot
    10:46:09 CustomerIVAN GUTIERREZ
    recovery
    10:46:17 CustomerIVAN GUTIERREZ
    wich one?
    10:46:26 AgentRyan
    Once you are at that screen can you use the volume button to scroll down and highlight recovery in blue please, then select it with the power button?
    10:46:55 CustomerIVAN GUTIERREZ
    done recovery
    10:47:22 CustomerIVAN GUTIERREZ
    now?
    10:48:08 CustomerIVAN GUTIERREZ
    black screen htc one phone with red trinagle ! on it
    10:48:21 AgentRyan
    Now you would want to wait until you have a red triangle with an exclamation mark in the middle of it on your screen. When you see it can you hold in the volume up key, while holding it in can you press and release the power button please?
    10:48:46 AgentRyan
    Can you now use the volume button to scroll down and highlight "wipe cache partition" please, and select it with the power button? After the cache wipe is complete, the option for "reboot system now" will be highlighted automatically, can you select it with the power button as well please?
    10:50:09 CustomerIVAN GUTIERREZ
    done phone rebooting
    10:50:36 AgentRyan
    Okay, can you attempt to use Google please?
    10:52:18 CustomerIVAN GUTIERREZ
    nothing happen stil cant use google now still says off the tab wont move to on
    10:53:31 AgentRyan
    Okay, can you go into Settings>Apps>All please?
    10:53:59 CustomerIVAN GUTIERREZ
    done
    10:54:03 CustomerIVAN GUTIERREZ
    now?
    10:54:26 AgentRyan
    Can you scroll down and select Google Services & Frameworks please, then select clear data?
    10:55:06 CustomerIVAN GUTIERREZ
    done
    10:55:16 AgentRyan
    Can you restart the phone when finished please?
    10:55:39 CustomerIVAN GUTIERREZ
    restarting....
    10:56:15 CustomerIVAN GUTIERREZ
    done
    10:56:28 CustomerIVAN GUTIERREZ
    pop up came
    10:56:45 CustomerIVAN GUTIERREZ
    asking for location consent
    10:56:53 CustomerIVAN GUTIERREZ
    agree or disagree
    10:56:58 CustomerIVAN GUTIERREZ
    ??
    10:57:16 AgentRyan
    You would agree please.
    10:58:16 CustomerIVAN GUTIERREZ
    another pop up , sasy in another version you turn off ..... wanna turn it on?? i clicked yes
    10:58:41 AgentRyan
    Okay , you would want it to be enabled.
    10:59:09 CustomerIVAN GUTIERREZ
    now im trying to use google now?
    10:59:21 AgentRyan
    Yes, that would be correct.
    10:59:33 CustomerIVAN GUTIERREZ
    sorry english its not my native language
    11:01:22 CustomerIVAN GUTIERREZ
    still not able to set it up tab just wont move to on
    11:02:52 AgentRyan
    Okay, I do apologize about that, what we can do next is called a Google Checkin, this will update your phone with the Google servers to make sure everything is working properly.
    11:03:17 AgentRyan
    Can you open your phone dialer please?
    11:03:31 CustomerIVAN GUTIERREZ
    done
    11:04:03 AgentRyan
    Can you now input *#*#2432546#*#* please?
    11:05:47 CustomerIVAN GUTIERREZ
    notificacion cheking succede

    11:06:46 AgentRyan
    Okay great, this will take up to 24 hours to update the Google Servers, of Google Now is still not working by this time tomorrow we can look further into that for you.
    11:07:11 CustomerIVAN GUTIERREZ
    Really?

    Thanks
    I did everything,but there was no pop up asking for location consent
    I also did the Google Checkin
    I'll wait ,and see what happens
    Thanks again
  8. #8  

    Default Re: Unable to turn google now on

    Ok just wait 24h then factory reset =) at last resource

    Sent from my HTC One using AC Forums mobile app
  9. Thread Author  Thread Author    #9  

    Default Re: Unable to turn google now on

    Quote Originally Posted by ivanhtcm7 View Post
    Ok just wait 24h then factory reset =) at last resource

    Sent from my HTC One using AC Forums mobile app
    Ok I'll try that,Thanks
  10. #10  

    Default Re: Unable to turn google now on

    Quote Originally Posted by Chou An View Post
    Ok I'll try that,Thanks
    So how it is going, does work?
  11. Thread Author  Thread Author    #11  

    Default Re: Unable to turn google now on

    Quote Originally Posted by ivanhtcm7 View Post
    So how it is going, does work?
    I just did a factory reset
    nothing changed
    I hope anyone else would have a suggestion
  12. #12  

    Default Re: Unable to turn google now on

    How about enter into googe setting from pc an try to play around option in there. I erased al my previous cellphones and stuff

    Sent from my HTC One using AC Forums mobile app
  13. Thread Author  Thread Author    #13  

    Default Re: Unable to turn google now on

    Quote Originally Posted by ivanhtcm7 View Post
    How about enter into googe setting from pc an try to play around option in there. I erased al my previous cellphones and stuff

    Sent from my HTC One using AC Forums mobile app
    Tried that one too,no change unfortunately
    I hope the new update will solve the issue
  14. #14  

    Default Re: Unable to turn google now on

    May 4th b w U

    Sent from my HTC One using AC Forums mobile app
  15. #15  

    Default Re: Unable to turn google now on

    If you want Google voice to work from any screen you can root install xposed framework and then search and install a module called "ok Google for 3rd party" does what it says with very little bugs

    Noticed bugs
    After giving an app the ability to use "okay Google" and rebooting the device may reboot randomly for the next 30 minutes. I have never seen it do it after 30 minutes.

    On the LG g2 the lock may work sometimes and others there will be no lock

    Posted via Android Central App

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