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  1. Thread Author  Thread Author    #1  

    Default YouTube videos.. Not playing. Not supported platform! Help!

    Is there any reason why some videos on YouTube come up with this phrase. This is my wife's YouTube channel and some of her videos work and some do not. She's a Zumba instructor and all her videos have music to them and in the subject. I know YouTube is strict now on music being posted for copyright purposes. But the same video works on my wife's Windows phone and my daughters iPhone. Not sure if it's my phone. But other videos play from my wife too on my phone with no problems . Just some do not.. Any help? Thanks

    Sent from my HTC One using AC Forums mobile app
    Attached Thumbnails Attached Thumbnails YouTube videos.. Not playing. Not supported platform! Help!-1402181430935.jpg  
  2. #2  
    Golfdriver97's Avatar

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    Default Re: YouTube videos.. Not playing. Not supported platform! Help!

    Have you tried clearing cache for YouTube? Settings>apps>swipe over to All Apps>scroll down to YouTube. Click on it, then click clear cache.

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  3. Thread Author  Thread Author    #3  

    Default Re: YouTube videos.. Not playing. Not supported platform! Help!

    Quote Originally Posted by Golfdriver97 View Post
    Have you tried clearing cache for YouTube? Settings>apps>swipe over to All Apps>scroll down to YouTube. Click on it, then click clear cache.
    Thanks for the reply. Yes, I just tried that also and no go. Still the same problem... Odd... Don't know what to do..

    Sent from my HTC One using AC Forums mobile app
  4. #4  
    Golfdriver97's Avatar

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    Default Re: YouTube videos.. Not playing. Not supported platform! Help!

    Quote Originally Posted by MONDINGO View Post
    Thanks for the reply. Yes, I just tried that also and no go. Still the same problem... Odd... Don't know what to do..

    Sent from my HTC One using AC Forums mobile app
    Not exactly sure myself. Sorry I don't have any further suggestions.

    Phone Timeline
    'If we could change ourselves, the tendencies in the world would also change.' - Mahatma Gandhi
    Community Guidelines and also here
  5. Thread Author  Thread Author    #5  

    Default Re: YouTube videos.. Not playing. Not supported platform! Help!

    Quote Originally Posted by Golfdriver97 View Post
    Not exactly sure myself. Sorry I don't have any further suggestions.
    It's all good. I'd figured it out that the only way I can watch them is in the browser. So it's the app causing it. No big deal.. Thanks again!

    Sent from my HTC One using AC Forums mobile app
  6. #6  
    Golfdriver97's Avatar

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    Default Re: YouTube videos.. Not playing. Not supported platform! Help!

    At least you found a way around it. Hopefully the problem might get fixed in an update, but I would send feedback to Google just in case.

    Phone Timeline
    'If we could change ourselves, the tendencies in the world would also change.' - Mahatma Gandhi
    Community Guidelines and also here
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