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  1. Thread Author  Thread Author    #1  

    Default HTC One M7 Factory Reset not working

    HELP - I have AT+T HTC One - stock; I was happily using it too much let the power run down till it died and after that cannot restart.
    I can reach the Hard Reset Loader screen.
    I have already tried factory reset.
    I see a kind of battery picture pop up for a while with two green arrows making a circle and a little down arrow in the midddle - in the center of screen.
    A while later the screen goes black and nothing happens.
    The SIM card is still inside.
    I have tried 2-3 times - battery shows to be >80% as of now.
    Any suggestions?? am I doing something wrong??
    What to do next.

    Oh the phone is in Texas-USA

    This is info from the Hard reset (DownVol + Powre) screen:
    ****Locked****
    M7-UL PVT SHIP S-ON R/H
    HBOOT 1.56.0000
    RADIO-4T.24.3218.09
    OpenDSP-V32.120.274.0909
    OS-4.18.502.7
    eMMC-boot 2048mB
    JAN 28 2014, 09:32:4.1704
  2. #2  

    Default Re: HTC One M7 Factory Reset not working

    Welcome to Android Central! Are you following the steps here for Wipe Cache Partition? Reset: HTC One (LTE) | T-Mobile Support
  3. Thread Author  Thread Author    #3  

    Default Re: HTC One M7 Factory Reset not working

    Thanks for the T-Mobile link - it includes procedures not mentioned in the manual -
    Recovery - push and hold voldown and power cycle for a new menu
    Factory reset - push and hold volup and voldown and powercycle

    In my case neither worked for me I have manged to destroy somehow the factory loaded image, luckily device is unedr warranty and will replace - there online help system was pretty clueless for troubleshooting.

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