random restarts?

[cporier91]

Has anyone experienced a random reboot since having their vivid? I have had 2 in the last week. Phone will lock up and turn on saying 'your device shut down because of an abnormal problem'.

Any thoughts?

[knighthawk321]

Originally Posted by cporier91

Has anyone experienced a random reboot since having their vivid? I have had 2 in the last week. Phone will lock up and turn on saying 'your device shut down because of an abnormal problem'.

Any thoughts?

Worst case, back up the phone and do a factory reset to refresh the OS. Have you loaded any unusual apps?

[cporier91]

Originally Posted by knighthawk321

Worst case, back up the phone and do a factory reset to refresh the OS. Have you loaded any unusual apps?

Just dl normal apps, nothing that would cause harm to my phone...hmm it's just strange. i'll see if it happens again in the next week, and if so i'll do a reset

[spaceboyusa]

I've had my Vivid for 5 days now and it's randomly rebooted twice. I've only loaded some basic standard apps (Starbucks, Pandora, Chase, foursquare, etc.); nothing too hardcore. I'm not sure what caused it each time and it hasn't done it in the past 48 hours so...not sure what's up. I'll keep an eye on it and report back.

[cporier91]

Originally Posted by spaceboyusa

I've had my Vivid for 5 days now and it's randomly rebooted twice. I've only loaded some basic standard apps (Starbucks, Pandora, Chase, foursquare, etc.); nothing too hardcore. I'm not sure what caused it each time and it hasn't done it in the past 48 hours so...not sure what's up. I'll keep an eye on it and report back.

Yeah please do, if you find a fix or anything let me know. I appreciate it

[oldmaj]

Mine does this every night while charging. It wakes me up with the boot screen going white. I sent the logs to HTC each time. It only happens while charging (which is at night), happens usually 3 times each night.

[Pauley]

Mine has done it twice while I've been trying to unlock the screen with the power button on top. I press it and nothing, then press again, and again, then the phone would reboot. I also sent the logs to HTC.

[ntrimm]

Originally Posted by cporier91

Has anyone experienced a random reboot since having their vivid? I have had 2 in the last week. Phone will lock up and turn on saying 'your device shut down because of an abnormal problem'.

Any thoughts?

Have them about 10 times a day. Best Buy is going to exchange as soon as they get a new shipment in later this week. New phones are nice but there's always the bugs to work out.

[oldmaj]

Finally read through my logs and it looks like the battery gets hot while charging and then cools down some and generates a fatal reset.

[knighthawk321]

I haven't run into this problem at all so far. The phone does get warm, especially when running it on external power, but never to the point of thermal shutdown.