Huawei P9 sound problem

[remco1250]

I don't know if this is the right place to ask this, but I'm gonna try it. Whenever I open an app on my phone with the sound on, it just plays the sound as loud as the slider is, BUT then when I tap the screen, the volume of the sound lowers substantial. The slider will still stay at the same place. I hope you guys can help me!

 

[B. Diddy]

Welcome to Android Central! Does this happen in Safe Mode? http://consumer.huawei.com/ca/support/products/faqs/detail/y6-ca.htm?id=55398

 

[remco1250]

Hey! Thanks for your reply! I can't use my apps in safe mode, and it's changing the sound (as far as I know) in youtube or for that matter any video app or on any video. It doesn't even appear in every (for instance) game I try. Some games lower the volume after tapping and others don't (I think).

I've only had this phone for 2 days now and it's my first Android, so I don't really know how to use this haha.

 

[B. Diddy]

There still should be some video apps you can use in Safe Mode. If YouTube was preinstalled, it should work in Safe Mode. Otherwise, what if you play a video file using the stock video player?

 

[remco1250]

There still should be some video apps u can use in Safe Mode. If YouTube was preinstalled, it should work in Safe Mode. Otherwise, what if you play a video file using the stock video player?

Damnit I'm sorry, I meant to say it doesn't happen in video apps as far as I know.

EDIT: okay so i found out that it also happens in youtube. Also in safe mode. So appareantly it happens in every app (except pokemon go it seems).

 

[B. Diddy]

That suggests it's a problem with either the firmware or hardware. I'm not sure how easy it is to reinstall the firmware--a quick search on Google didn't come up with any straightforward process. Ultimately, you may need to contact Huawei about it.

 

[remco1250]

If you mean a factory reset I know how to do that

 

[B. Diddy]

No--factory reset isn't quite the same as reinstalling the firmware. A factory reset will use the firmware that is currently installed on your phone, and revert it to factory settings--but if the firmware is corrupt, then you won't be fixing the underlying problem. Reinstalling the firmware puts a fresh uncorrupted copy of the firmware on the phone.

 

[remco1250]

Oh, well I have no idea how to do that. I spoke to Huawei staff twice, one said it's the hardware, and the other the software. I searched a little more on youtube and found a video with the same problem. He said to wait for a later buildnumber than me, which the Huawei staff also said. So I guess I'll wait for a week or 2.

 

[remco1250]

UPDATE: the update released a few days ago, installed it and the problem is gone. Thanks for your help!