My charger stopped charging my phone this last weekend. It was probably my fault as it is frequently unplugged and plugged back in. I'm not the most careful with my chargers.
Anyways, I emailed LeEco support on Saturday, and I got my first reply on Tuesday. When it took them 4 days to respond I got a little wary but my guess is they don't look at emails over the weekend.
They responded to the initial email asking for my order #, imei, address and a few other things. After that we went back and forth a bit about what was up, then they said they were going to transfer me to "level 2 support". This is when it came to mind that it could be months before I get my new charger.
Surprisingly, they got back to me that same day! They needed me to confirm my address and they'd get right to it.
Now today I get an email with a tracking number and them saying it shipped. It's estimated arrival is Friday!
So in under a week from me sending the initial email the charger should be here. No sending mine back, no weeks of them trying to avoid sending me a charger, just great customer support.
If anything, the one thing that made me want to avoid this company was the fear of terrible customer support. I'm not saying it won't change or that they're not just great for the first few months after release, but right now I'd happily give them an A++ in terms of customer support.
Good job, LeEco!
Anyways, I emailed LeEco support on Saturday, and I got my first reply on Tuesday. When it took them 4 days to respond I got a little wary but my guess is they don't look at emails over the weekend.
They responded to the initial email asking for my order #, imei, address and a few other things. After that we went back and forth a bit about what was up, then they said they were going to transfer me to "level 2 support". This is when it came to mind that it could be months before I get my new charger.
Surprisingly, they got back to me that same day! They needed me to confirm my address and they'd get right to it.
Now today I get an email with a tracking number and them saying it shipped. It's estimated arrival is Friday!
So in under a week from me sending the initial email the charger should be here. No sending mine back, no weeks of them trying to avoid sending me a charger, just great customer support.
If anything, the one thing that made me want to avoid this company was the fear of terrible customer support. I'm not saying it won't change or that they're not just great for the first few months after release, but right now I'd happily give them an A++ in terms of customer support.
Good job, LeEco!
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