I set it up to activate when I say "LG Mobile", but it isn't turning on. Do I have to open the app first, or will it open automatically when I say that phrase?
Ok, here's one I'm not seeing on this thread... This has been the case with the last two G2's I've had. From a lock screen, I get the message at the top of the screen to say "LG Mobile" to initialize it. When I do so, it opens the Voice Mate app and immediately tells me, "There is a problem with the network connection. Please check the network status and try again", yet when I push the microphone button in the app itself, the app works just fine. It doesn't seem to be properly activating the command function without a physical push of he button. Any input?
Same problem here. Very frustrating.
I'm having this exact same issue. I googled "There is a problem with the network connection. Please check the network status and try again" and this thread was the only result!
I'm firing off a support email to LG about it right now. Also, I did a factory reset and it did NOT fix the issue. I only noticed this start to happen after I upgraded from Jelly Bean to Kit Kat, what about you?
Did you ever get a fix/reply from LG? I've got the same problem with Voice Mate from the lock screen, reads "There was a problem with the network connection. Please check the network status and try again" and the voice says"......please check for mobile network or WIFI connection and try again. I'm like the others and works fine after manually pushing the voice button or launching from apps, which doesn't help me with being hands free in the car. Tried changing all the settings/voice I could find with the same error.
OK so I finally got a moment to call the LG Service Centre and described the issue. The guy there said it sounds like something went wrong with my Kit Kat upgrade, and I should back up the phone, bring it in, and they will re-install Kit Kat from scratch. He said this would be more reliable than the OTA upgrade I'd originally done.
I'm sceptical though, because so many people with G2s are reporting all sorts of issues following their Kit Kat upgrades like battery drain, connection issues, not to mention the well-documented audio issue... and I don't have any of those issues, just this minor Voice Mate issue. What if I get the phone back and Voice Mate is fixed, but I end up with a whole swag of worse problems! I think I'm going to leave it alone.