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  1. Thread Author  Thread Author    #1  

    Default issues with voice mate....

    I set it up to activate when I say "LG Mobile", but it isn't turning on. Do I have to open the app first, or will it open automatically when I say that phrase?
  2. #2  

    Default Re: issues with voice mate....

    I'm having this issue as well. Anyone have a solution?
  3. #3  

    Default Re: issues with voice mate....

    Hasn't worked for me yet

    Sent from my LG-D800 using Tapatalk 4
  4. #4  

    Default Re: issues with voice mate....

    From what I understand, the "voice launch" phrase does not actually launch the App. What it does is activate the mic and sets it to "listening mode" in lieu of tapping the microphone icon at the bottom.

    When you launch the App, the mic automatically starts. However, after you do a speech phrase like "how's the weather", the mic turns off. To speak another phrase, you can either say "LG Mobile", or tap the icon.
  5. #5  
    bova80's Avatar

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    Default Re: issues with voice mate....

    I had it set to "Hello Genie" and it will only activate if the lock screen is on. At least that's how I had mine set. If your screen is off it isn't going to work.
  6. #6  

    Default Re: issues with voice mate....

    I got voice launch to work at the lock screen. If you go to settings on voice mate and check "voice launch on Lock screen" then when on the lock screen say the voice launch command (LG Mobile or Hello Genie) it will launch the app. It still is not working at the home screen or when you have any other app up.

    EDIT: bova80 beat me to it! Still weird you can't launch it when at the home screen but works out for me because i rather have it accessible via the lock screen.
  7. #7  

    Default Re: issues with voice mate....

    I stand corrected. It does seem odd that you can only voice launch the app from the lockscreen, but I'm sure there is a design decision behind it.
  8. Thread Author  Thread Author    #8  

    Default Re: issues with voice mate....

    It isn't on all the time, I called LG themselves and confirmed it. I was hoping it was always listening, like" Ok Google Now" on Droid Maxx. Not a deal breaker, but kind of disappointing.

    Sent from my VS980 4G using Tapatalk 2
  9. #9  

    Default Re: issues with voice mate....

    I've discovered this same quirk; glad I'm not alone in thinking it a little odd ... I guess.

    On a sort of related note, is anyone else having trouble with Voice Mate cutting off dictated text messages prematurely? No matter what I do - or how diligently I try to speak without extended pauses - I can't seem to get it to take more than a dozen words without cutting me off (and well before any character limits.) Very frustrating.

    Also, does anyone know if you can get Voice Mate or Google Now to read received text messages? It's probably the only thing I miss about my cursed iPhone so far; certainly not enough to go back to it, but would be nice if there was a G2 equivalent.
    LG G2 - VS980
  10. #10  

    Default Re: issues with voice mate....

    It's simple. Turn on Skip Lock screen, located in voice mate settings. Only down side is that the screen has to be lit up, plus side is even when someone hit's home is goes back to the lock screen.
  11. #11  

    Default Re: issues with voice mate....

    Maybe this is a stupid question, but how do i get at voice mate settings?
  12. #12  

    Default Re: issues with voice mate....

    Ok, here's one I'm not seeing on this thread... This has been the case with the last two G2's I've had. From a lock screen, I get the message at the top of the screen to say "LG Mobile" to initialize it. When I do so, it opens the Voice Mate app and immediately tells me, "There is a problem with the network connection. Please check the network status and try again", yet when I push the microphone button in the app itself, the app works just fine. It doesn't seem to be properly activating the command function without a physical push of he button. Any input?
  13. #13  

    Default Re: issues with voice mate....

    Quote Originally Posted by jforsha View Post
    Ok, here's one I'm not seeing on this thread... This has been the case with the last two G2's I've had. From a lock screen, I get the message at the top of the screen to say "LG Mobile" to initialize it. When I do so, it opens the Voice Mate app and immediately tells me, "There is a problem with the network connection. Please check the network status and try again", yet when I push the microphone button in the app itself, the app works just fine. It doesn't seem to be properly activating the command function without a physical push of he button. Any input?
    I'm having this exact same issue. I googled "There is a problem with the network connection. Please check the network status and try again" and this thread was the only result!

    I'm firing off a support email to LG about it right now. Also, I did a factory reset and it did NOT fix the issue. I only noticed this start to happen after I upgraded from Jelly Bean to Kit Kat, what about you?
  14. #14  

    Default Re: issues with voice mate....

    Same problem here. Very frustrating.
  15. #15  

    Default Re: issues with voice mate....

    Quote Originally Posted by David Mertha View Post
    Same problem here. Very frustrating.
    I will say one thing for LG Australia - they always respond to support requests very quickly. The responses are not usually particularly helpful... but you do get one. So, here is the response I just received re my Voice Mate issue - which, as we see from this thread, is affecting at least four G2s worldwide...

    "I understand your frustration right now because I know how important your phone is to you. Your phone may be needed to be assessed. Please call our service center which caters to mobile issues of our customers within Australia. The name is Evertec, and the phone number is 1300 789 011. We are looking forward this issue for you to get fixed as soon as possible."

    In other words, they have no idea. I will call the service center when I get a chance, but I have no intention of wasting my time taking it to them unless they can tell me they know exactly what's causing it, and that a service call will fix it. I don't want them buggerising around with my phone if they really have no idea what they're looking for - i can do that much myself!
    David Mertha likes this.
  16. #16  

    Default Re: issues with voice mate....

    I'm having this problem as well--always says 'network connection problem' when the app first launches. Sometimes if I tap the mic icon to re-enable voice entry, it says network error again, other times it proceeds as if all is normal. It doesn't appear that there is a network problem, because if I re-enable the mic by tapping on it, and speaking a command, the app continues to function. It appears that the problem happens only when the app is activated by the voice hot command...

    I uninstalled the most recent update, this still happens.

    Anyone else also notice that when your phone lock screen enables when voice mate was the most recently active app, that knock-on doesn't work unless you manually unlock the phone and exit the app.
  17. #17  

    Default Re: issues with voice mate....

    Did you ever get a fix/reply from LG? I've got the same problem with Voice Mate from the lock screen, reads "There was a problem with the network connection. Please check the network status and try again" and the voice says"......please check for mobile network or WIFI connection and try again. I'm like the others and works fine after manually pushing the voice button or launching from apps, which doesn't help me with being hands free in the car. Tried changing all the settings/voice I could find with the same error.

    On LG G2 with Android 4.4.2

    Quote Originally Posted by Ralph77 View Post
    I'm having this exact same issue. I googled "There is a problem with the network connection. Please check the network status and try again" and this thread was the only result!

    I'm firing off a support email to LG about it right now. Also, I did a factory reset and it did NOT fix the issue. I only noticed this start to happen after I upgraded from Jelly Bean to Kit Kat, what about you?
  18. #18  

    Default Re: issues with voice mate....

    Quote Originally Posted by Ron McDonald Junior View Post
    Did you ever get a fix/reply from LG? I've got the same problem with Voice Mate from the lock screen, reads "There was a problem with the network connection. Please check the network status and try again" and the voice says"......please check for mobile network or WIFI connection and try again. I'm like the others and works fine after manually pushing the voice button or launching from apps, which doesn't help me with being hands free in the car. Tried changing all the settings/voice I could find with the same error.
    I only got the emailed reply above which advised me to contact their service centre. I haven't had the chance to give them a call yet - but it seems like a futile thing to do anyway, since they'll only ask me to bring the phone in to them, which I know will be a complete waste of my time, since it's obviously not a hardware fault.

    I have tried factory-resetting the phone; disabling the 'LG On-Screen Phone' Accessibility service (since this was the cause for my "OK Google" hotword detection not working); disabling all other Accessibility services; clearing the app's cache... nothing helped.

    It's also not Nova Launcher. But of course i haven't tried installing ALL my apps to see if there's one which may be causing an incompatibility. That seems like way too much bother. Anyway, when I get the chance to call the service centre, I'll reply back here with what they advised to do, if anything.
  19. #19  

    Question Re: issues with voice mate....

    OK so I finally got a moment to call the LG Service Centre and described the issue. The guy there said it sounds like something went wrong with my Kit Kat upgrade, and I should back up the phone, bring it in, and they will re-install Kit Kat from scratch. He said this would be more reliable than the OTA upgrade I'd originally done.

    I'm sceptical though, because so many people with G2s are reporting all sorts of issues following their Kit Kat upgrades like battery drain, connection issues, not to mention the well-documented audio issue... and I don't have any of those issues, just this minor Voice Mate issue. What if I get the phone back and Voice Mate is fixed, but I end up with a whole swag of worse problems! I think I'm going to leave it alone.
  20. #20  

    Default Re: issues with voice mate....

    Quote Originally Posted by Ralph77 View Post
    OK so I finally got a moment to call the LG Service Centre and described the issue. The guy there said it sounds like something went wrong with my Kit Kat upgrade, and I should back up the phone, bring it in, and they will re-install Kit Kat from scratch. He said this would be more reliable than the OTA upgrade I'd originally done.

    I'm sceptical though, because so many people with G2s are reporting all sorts of issues following their Kit Kat upgrades like battery drain, connection issues, not to mention the well-documented audio issue... and I don't have any of those issues, just this minor Voice Mate issue. What if I get the phone back and Voice Mate is fixed, but I end up with a whole swag of worse problems! I think I'm going to leave it alone.
    Of course they said that. Nevermind the numerous people who are having this issue...I'm thankful the only apparent problem I'm having is with voicemate. I'll just turn it off.

    Thanks for posting back your answer!
  21. #21  
    zman_11's Avatar

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    Default Re: issues with voice mate....

    When I turn off the voice activation feature it works fine with no network error. Sad, but at least it works.
  22. #22  
    Klotar's Avatar

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    Default Re: issues with voice mate....

    i realize that my comment that I am making does not help the Voice Mate issues in this thread (and for that, I apologize), but lately, Google Now seems to be getting to the point where it seems much better and does more than Voice Mate. That said, I do not really use either on a day to day basis, so I don't know what might be missing or the differences between the two (perhaps more knowledgeable users can comment here), but Google Now does seem to do a lot. But I don't know if it can read your incoming text messages and emails which I think Voice Mate does...? I guess it depends on what you use the voice services for but for a few of you, GN might fit the bill instead of VM?
    Klotar -- Supervising Manager,
    The Department of Redundancy Department
    LG Optimus G3 D-852 | Android 4.4.2 | Rogers Wireless
  23. #23  

    Default Re: issues with voice mate....

    Thanks to a couple of reports from other Aussie users on the Whirlpool 'LG G2 general discussion' forum today (who also have model D802T, same as mine) I can confirm that this issue is NOT related to the Kit Kat upgrade. It also occurs for some users who are still on Jelly Bean. Very odd.
  24. #24  

    Default Re: issues with voice mate....

    Quote Originally Posted by Ralph77 View Post
    It also occurs for some users who are still on Jelly Bean. Very odd.
    That's right. My D802T running Jellybean had malfunctioning Voice Mate (partial failure on WiFi, complete failure on mobile data) due to "network connection" errors. I did a factory reset and then restored all apps and settings from a backup, and Voice Mate now works completely fine.
    Ralph77 likes this.
  25. #25  

    Default Re: issues with voice mate....

    I decided to contact LG about this issue again, not because it bothers me greatly (I think Google Now is perfectly fine instead of Voice Mate) but just because I am a curious so-and-so :-)

    Last time they referred me to their Service Centre, who told me that they'd re-install Kit Kat for me. I decided not to go to that much bother. This time I explained to LG that it's definitely not a KK issue, since others are reporting the same issue who are still on Jelly Bean.

    They told me that as far as they knew, this issue is unknown to them, but that it will be escalated to Level 2 support, who will call me back if they have anything to suggest which may help. I'm not holding my breath for that phone call, but if/when it happens, I'll post back here with any suggestions that they make.
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