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  1. Thread Author  Thread Author    #1  

    Default Loose back button poor customer service at&t

    I just exchanged my g2 for another after one week because the original kept powering off for no reason so I got a new one and when I got home I noticed that the volume up rocker felt a bit loose and wasn't as firm as the last g2 I had.

    Has anyone else had this issue?

    So I go back about 2 hours after and the csr couldn't tell what I was talking about. It was hard for me to explain that it's not on firm. There's some play at the volume up button. I was trying show him. To make a long story short they wouldn't take it back saying I was only aloud to make one exchange in 14 days!!
    I was so pissed. I went to my car and called customer service and they verified that they can replace it if defected. I went back in and they said the assistant manager had left and couldn't do anything. Now I have to go back tomorrow and go through this again.

    Am I wrong for wanting a new phone for a minor hardware issue?

    Sent from my LG-D800 using AC Forums mobile app
  2. #2  
    pirarre's Avatar

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    Default Re: Loose back button poor customer service at&t

    Nope..you're not. I had a similar issue with my S4 and before I exchanged it, I asked them would the exchange count towards my one and only exchange. And once they informed me that it wouldn't, I went ahead and exchanged it for another S4.

    Sent from my LG-D800 using Tapatalk 4


    Current Device:
    16GB Moto G
  3. Thread Author  Thread Author    #3  

    Default Re: Loose back button poor customer service at&t

    I know. I was so mad that they made it sound like I wad pulling a fast one since I already had it replaced. I'm asking for the same phone. This guy was so stupid. Plus I knew that they would look at me funny since they were not familiar with the phone. He got pissed when I said just cancel my contract and let me start a new one for the 35 bucks restock fee. What's the difference??

    Anyway. How do you like the g2 compared to the s4? I had that also before this for 6 months. Before that I was an iPhone slave, thank the Lord I switched.

    Sent from my LG-D800 using AC Forums mobile app

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