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  1. Thread Author  Thread Author    #1  

    Default LG G2: Please Help!

    I just got this G2 in a trade and man this thing is horrible! It worked well at first(of course) and now every time I try and turn it on it turns off...I can try it like 30x and it won't let me unlock the phone without turning off...knock on doesn't even work but knock off does....I found that I can unlock the phone by pressing the power key and then quickly pushing volume up before the screen turns itself off...please can anyone help? I already turned off the view case thing and took off my lock screen. Also tried to remove battery factory reset and all that. Thank you in advance.

    Posted via Android Central App
    Last edited by NotJustAPhone; 01-25-2014 at 11:39 AM.
  2. #2  

    Default Re: Please Help!

    A trade you say? Sounds like a defective device to me.
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  3. #3  
    UJ95x's Avatar

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    Default Re: Please Help!

    Quote Originally Posted by Adrian Rangel View Post
    I just got this G2 in a trade and man this thing is horrible! It worked well at first(of course) and now every time I try and turn it on it turns off...I can try it like 30x and it won't let me unlock the phone without turning off...knock on doesn't even work but knock off does....I found that I can unlock the phone by pressing the power key and then quickly pushing volume up before the screen turns itself off...please can anyone help? I already turned off the view case thing and took off my lock screen. Also tried to remove battery factory reset and all that. Thank you in advance.

    Posted via Android Central App
    Agree with the post above. Was this trade with a friend/someone you know or was it online like on Craigslist. Sounds to me like they scammed you. They knew there phone was defective and traded for the S4. Even though most G2 owners talk about how superior it is to the S4...
    Try a factory reset in recovery, if that doesn't work, you're out of luck

    Posted via Android Central App
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
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  4. #4  

    Default Re: Please Help!

    It certainly doesn't sound like it's working correctly. Factory reset is probably your only hope (just in case the previous owner had messed it up somehow).

    It may also be possible that he's tried to flash a different version of Android and fouled up, so re - flashing to stock may be a last resort

    Sent from my LG-D802 using Tapatalk
    A fanatic is one who can't change his mind and won't change the subject.
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  5. #5  

    Default Re: Please Help!

    Sounds like possible water damage.

    David
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  6. #6  

    Default Re: Please Help!

    Quote Originally Posted by Adrian Rangel View Post
    I just got this G2 in a trade
    How reputable was the person you traded with? Could be the reason why he/she traded was because they had major issues with the phone.

    You don't mention how long you've had the before it started this.

    Sent from my LG-LS980 using AC Forums mobile app
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  7. Thread Author  Thread Author    #7  

    Default Re: Please Help!

    Yeah guys I agree I believe this was a scam...I've done many trades before and had a funny feeling about this one but went with it anyway. Gonna do another wipe and see how it goes. Also, could it be the sim card causing the problem? Its a used one I had in my HTC one a while back.

    Posted via Android Central App
  8. #8  

    Default Re: Please Help!

    Quote Originally Posted by Adrian Rangel View Post
    Yeah guys I agree I believe this was a scam...I've done many trades before and had a funny feeling about this one but went with it anyway. Gonna do another wipe and see how it goes. Also, could it be the sim card causing the problem? Its a used one I had in my HTC one a while back.

    Posted via Android Central App
    I doubt it could be the sim card's fault because it doesn't relates to your phone not being able to unlock. Sounds like a hardware issue to me but can't possibly rule that out.

    Sent from my GT-I9505 using Tapatalk
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  9. #9  
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    Default Re: Please Help!

    Quote Originally Posted by Adrian Rangel View Post
    Yeah guys I agree I believe this was a scam...I've done many trades before and had a funny feeling about this one but went with it anyway. Gonna do another wipe and see how it goes. Also, could it be the sim card causing the problem? Its a used one I had in my HTC one a while back.

    Posted via Android Central App
    Was this online? Craigslist? Swappa?

    Posted via Android Central App
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
  10. Thread Author  Thread Author    #10  

    Default Re: Please Help!

    It was craigslist(I know I shouldn't have). I think I found the problem. Its the Proximity sensor. If I wake the phone it turns itself off....but, if I wipe my hand on the sensor then it will turn on and knock on works. Same thing with calls. If I move the phone away from my ear, the screen stays black. If I wipe the sensor it turns on again.

    Posted via Android Central App
  11. Thread Author  Thread Author    #11  

    Default

    Quote Originally Posted by Mikey47 View Post
    How reputable was the person you traded with? Could be the reason why he/she traded was because they had major issues with the phone.

    You don't mention how long you've had the before it started this.

    Sent from my LG-LS980 using AC Forums mobile app
    I actually just traded last night. As for how reputable, he was a stranger to me. I believe he did con me and he knew of this issue and so that's why he traded. I'm stuck now because I want to trade this phone, but don't wanna be like the other dude and give someone a defected phone. Btw I traded a Moto X for this G2.

    Posted via Android Central App
  12. #12  
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    Default Re: Please Help!

    I thought you had an S4 lol
    That sucks, man. Any luck with the factory reset?

    Posted via Android Central App
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
  13. Thread Author  Thread Author    #13  

    Default Re: Please Help!

    Quote Originally Posted by UJ95x View Post
    I thought you had an S4 lol
    That sucks, man. Any luck with the factory reset?

    Posted via Android Central App
    I actually had the S4 before the Moto X haha. Nope no luck still same issue. I'm just gonna test my luck with being honest and trying to find a Trade. I mean everything works you just gotta work around it lol

    Posted via Android Central App
  14. #14  
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    Default Re: Please Help!

    Quote Originally Posted by Adrian Rangel View Post
    I actually had the S4 before the Moto X haha. Nope no luck still same issue. I'm just gonna test my luck with being honest and trying to find a Trade. I mean everything works you just gotta work around it lol

    Posted via Android Central App
    I'm sure someone would be willing to repair it. Anyway, good luck. Sorry it didn't work

    Posted via Android Central App
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
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  15. #15  

    Default Re: LG G2: Please Help!

    What about the manufacture warranty? You're within the 1 year time frame

    Sent from my HTCONE using AC Forums mobile app
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  16. Thread Author  Thread Author    #16  

    Default Re: LG G2: Please Help!

    Quote Originally Posted by ffejjj View Post
    What about the manufacture warranty? You're within the 1 year time frame

    Sent from my HTCONE using AC Forums mobile app
    Even if I don't have the reciept?

    Posted via Android Central App
  17. #17  

    Default Re: LG G2: Please Help!

    It's worth a shot? The phone is less than a year old. Send LG email and ask them to stand behind their product. Long as the damage is not be physical.

    Samsung did this for me when I was having issues with my daughters s3

    Sent from my HTCONE using AC Forums mobile app
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  18. #18  

    Default

    Proximity sensor. Make sure it is clean. Make sure you don't block it when turning on. Make sure there is not a screen protector covering it.


    Edit: I missed the post above where you know this. Yeah, call LG and see if they'll fix it.



    Posted via Android Central App using an LG G2.
  19. Thread Author  Thread Author    #19  

    Default Re: LG G2: Please Help!

    Quote Originally Posted by ffejjj View Post
    It's worth a shot? The phone is less than a year old. Send LG email and ask them to stand behind their product. Long as the damage is not be physical.

    Samsung did this for me when I was having issues with my daughters s3

    Sent from my HTCONE using AC Forums mobile app
    I think I will give this a shot. I'll comment here if I have any luck. Thanks for all the support guys.

    Posted via Android Central App
  20. #20  

    Default Re: LG G2: Please Help!

    some great advice given, this forum has a lot of cool posters
    Adrian Rangel likes this.
  21. Thread Author  Thread Author    #21  

    Default Re: LG G2: Please Help!

    I found the fix! It was dust which was causing the problem. I blew threw the speaker grill, and opened up the phone and blew by the sensor and brushed off all the dust I saw and now it is giving me zero problems! Can't believe a little dust was causing all that. Lol well if anybody is having this problem, try this out!

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  22. #22  
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    Default Re: LG G2: Please Help!

    Quote Originally Posted by Adrian Rangel View Post
    I found the fix! It was dust which was causing the problem. I blew threw the speaker grill, and opened up the phone and blew by the sensor and brushed off all the dust I saw and now it is giving me zero problems! Can't believe a little dust was causing all that. Lol well if anybody is having this problem, try this out!

    Posted via Android Central App
    Cool! Glad you got it to work

    Posted via Android Central App
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
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    Adrian Rangel likes this.

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