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  1. Thread Author  Thread Author    #1  
    Virgil52's Avatar

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    Default LG G2: dead zone on screen

    Hey guys I have an issue with my G2. All of the sudden without any phone drops or scratches there is a line that is about a half of an inch from the top that the touch sensor does not work. There is no pixel discoloration or any difference on the screen. I have done the touch calibration from the gestures menu, no help. Any suggestions besides what I've tried?

    Posted via Android Central App
  2. #2  
    srkmagnus's Avatar

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    Default Re: dead zone on screen

    Quote Originally Posted by Virgil52 View Post
    Hey guys I have an issue with my G2. All of the sudden without any phone drops or scratches there is a line that is about a half of an inch from the top that the touch sensor does not work. There is no pixel discoloration or any difference on the screen. I have done the touch calibration from the gestures menu, no help. Any suggestions besides what I've tried?

    Posted via Android Central App
    I believe there are apps in the Play Store that will test and tell you if there is an issue with your screen. You might want to check and see if in fact there is an issue - it sounds like there is.

    Even though the device seems to be in good working order and was not dropped, cracked, etc., it may have developed a hardware issue (digitizer) or may have been hit without you knowing causing the damage. Say you had the device in your pocket, for example, and bumped into a table. That could be enough force to damage the digitizer and cause that problem.
  3. #3  

    Default Re: dead zone on screen

    I had that issue a day after I got my phone. The phone also offer to up hardware buttons to answer calls. It said that the screen was not functioning properly. I took it in to an AT&T store and they replaced it. The trouble may be finding one. My original was black but the store only had white. It's been a week now. No issues with the replacement.

    Big06Daddy
    Posted via Android Central App
  4. #4  

    Default Re: LG G2: dead zone on screen

    Same issue with mine- Verizon replacing
  5. #5  

    Default Re: LG G2: dead zone on screen

    I have the same issue about an inch from the top of the screen I have a rectangle about an inch wife the doesn't respond to touch at all. I turned on the dev tools and show screen touches. If you touch the dead zone it puts a dot on the tip edge and on the bottom edge of the dead zone at the same time. I rather not have to get a refurbished replacement device from verizon.
  6. #6  

    Default Re: LG G2: dead zone on screen

    Quote Originally Posted by Derek Sharp View Post
    I have the same issue about an inch from the top of the screen I have a rectangle about an inch wife the doesn't respond to touch at all. I turned on the dev tools and show screen touches. If you touch the dead zone it puts a dot on the tip edge and on the bottom edge of the dead zone at the same time. I rather not have to get a refurbished replacement device from verizon.
    Same issue, same size/position. I'm curious since this seems anecdotally to happen in the same spot if it has to do with the position of the buttons on the back of the phone.
  7. #7  

    Default Re: LG G2: dead zone on screen

    same thing happen to both my and my wife's phone, it's easiest to tell if you turn on note taking and draw lines up and down theLG G2: dead zone on screen-lgg2-deadspot.jpg. Seems like there's a build issue with the G2, we had verizon replaced both phones, had the refurbished phone for 3 months now I'm worried that the problem will arise again after we fallout of the warranty period.
  8. #8  

    Default Re: LG G2: dead zone on screen

    Quote Originally Posted by Heath Braunstein View Post
    Same issue with mine- Verizon replacing
    Same thing happened to me after the Verizon 26A update; only it was a quarter-sized spot near the bottom left corner of my phone. After several attempts to remedy the problem, Verizon ultimately determined they had to send me a new phone. They acknowledged that this is a known issue for them. Not happy about it, as my phone was working fine before the update; but at least I now have a functioning phone again. If Verizon is your carrier, I recommend contacting their support folks.
    LG G2 - VS980
  9. #9  

    Default Re: LG G2: dead zone on screen

    it appears a lot have the same problem with the G2. But has anyone found the cure for it other than replacing it?

    hope there is and someone could share

    thanks
  10. #10  

    Default Re: LG G2: dead zone on screen

    Quote Originally Posted by JoelMarquez View Post
    it appears a lot have the same problem with the G2. But has anyone found the cure for it other than replacing it?

    hope there is and someone could share

    thanks
    i read on another thread that if the dead spot is near your sim card tray, try removing and reinserting the tray, according to that poster it help fixed the problem for him/her
  11. Thread Author  Thread Author    #11  
    Virgil52's Avatar

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    Default Re: LG G2: dead zone on screen

    I've actually had my g2 replaced three times so far. Verizon saying it's not a known issue. All three times phone gets extremely hot near the camera then that line I guess burns into the screen. Verizon has been cool, replacing all 3 phones and sending me a new charger on the last one all next day and all free. I love the phone and when LG releases their next flagship I'll be their day 1 to get it.

    Posted via the Android Central App
  12. #12  

    Thumbs up Re: LG G2: dead zone on screen [FIX]

    This is not really a fix but more of a workaround. On the cloudyG2 rom, there is a "mini-view" setting which resizes the screen to only use a specific area. I feel I will be using this until I could afford to buy a replacement. LG G2: dead zone on screen-screenshot_2015-06-15-00-26-11.jpg

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