A
AC Question
I am on my 6th phone. 1 was stolen, 1 got destroyed in an X-Ray lab and 4 stopped working. When they were replaced, the contacts were difficult for the agents to transfer. Eventually what happened was that they kept duplicating contacts when transferring from one phone to the new. Then I had duplicates. When they transferred again, they transferred the duplicates, the new ones were added. This happened again and again and each time the number of contacts transferred grew exponentially. I ended up with over 10,000 contacts. Someone at Verizon managed to get it down to 700 but said I had to do the rest by hand. There must be some way to get rid of duplicates and combine all the information on each one in one entry. They eliminated some completely and I have 16 of the same one. What happened to the safety of the so-called "cloud." More like smog. I thought that nothing got lost but I lost a lot of contacts. Anyway, now I am whining, so I would appreciate some guidance here. Thanks.