How can I get my LG G3 smart unlock to work?

[Matt Mullen]

how do i get Smart face unlock to work - i cannot seem to get it working

Hi all wonder if anybody can help me
iv recently bought an lg g3 and once setup I found out that it included something called smart unlock which allows me to unlock the mobile with my face.

Now I went into settings - general - security - trusted agents - and enabled smart lock ( google)

then

went into display - lock screen - smart lock - and turned on trusted face, did that setup and made sure I had my pattern setup

then I turned the screen off and turned it back on but it doesn't show anything to say its looking for my face, it just shows the pattern thing

iv restarted the phone - still doesn't work

iv even factory reset the phone ( as asked by o2) - still doesn't work

does anybody know what could be stopping it from working please

 

[belodion]

Re: how do i get Smart face unlock to work - i cannot seem to get it working

Have you poked about in Settings, Security, Device Administrators? Just an idea.

Posted via the Android Central App

 

[Matt Mullen]

Re: how do i get Smart face unlock to work - i cannot seem to get it working

hi yes

iv had a look in security - device admins and their is

android device manager - enabled
mobile superhero - enabled
mcafee security disabled

 

[sreerag ag]

Re: how do i get Smart face unlock to work - i cannot seem to get it working

Same problem here.

I can't get my smart lock to work. I tried both trusted places and trusted places. Both of them is not unlocking my phone.

Posted via the Android Central App

 

[underway99]

Re: how do i get Smart face unlock to work - i cannot seem to get it working

I've loaded an app from the Play store called Smart Unlock. It uses trusted BT and WiFi connections to lock/unlock the phone.

Smart Unlock

 

[Umass021]

Re: how do i get Smart face unlock to work - i cannot seem to get it working

Mine has been working just fine. When my smart watch is connected the lock screen is disabled thru smart lock.