I got an LG G4 from my Verizon store last October.
There have been many times, when texting, that the keyboard would not "come up".
I would have to turn the phone off, and then on to get the keyboard to work.
MANY MANY calls to tech support. Hours on the phone.
Reset. Did this. Did that.
I am now on warranty replacement phone #3, and having the same problem.
I have been told by tech support that this is indeed a problem.
Since I am on #3 phone, with the same problem, and have been a Verizon customer exclusively since they started the company, I have been trying to get into another LG model, or another brand of phone.
The latest hour at the Verizon store was last Wednesday, with the Indirect Account Manager saying to give him 24-48 hours to see if he can figure out a way to get me a new phone, and NOT an LG G4.
He was going to try to see if he could do something for me other than the following:
I could buy my way out of this phone for $350.00 (no acceptable) or trade-it in with a trade value of $63.00 (not acceptable).
I called my salesman at the Verizon store this past Saturday morning. Said I had not gotten a call with the status of what's going on. The salesman (who worked with me that Wednesday) said he would call the Indirect Account Manager and advise me.
No call back, so I called my salesmen Monday afternoon. He said he had emailed the Manager and hadn't heard back. I said "you told me you were going to call him. Can you call him and let me know if he's done anything and what's going on"? Yes.
It's now Tuesday night. No call back. No status.
My next call to the Verizon store will be to the Team Leader, who I spoke with 3 weeks ago. He understands my problem. He turned me over to his salesman.
I will explain to the Team Leader that I have no call backs or status in one week.
And that if I don't hear back by 5:00 PM on Wednesday as to what if anything is going on to get me out of this phone, then I file a formal complaint with Verizon Wireless Correspondence Team in Wallingford, CT and give them 5 days to respond, and tell them that if I have no response in those 5 days, I will file a complaint with the FCC and the Florida Sate Attorney General's office.
There have been many times, when texting, that the keyboard would not "come up".
I would have to turn the phone off, and then on to get the keyboard to work.
MANY MANY calls to tech support. Hours on the phone.
Reset. Did this. Did that.
I am now on warranty replacement phone #3, and having the same problem.
I have been told by tech support that this is indeed a problem.
Since I am on #3 phone, with the same problem, and have been a Verizon customer exclusively since they started the company, I have been trying to get into another LG model, or another brand of phone.
The latest hour at the Verizon store was last Wednesday, with the Indirect Account Manager saying to give him 24-48 hours to see if he can figure out a way to get me a new phone, and NOT an LG G4.
He was going to try to see if he could do something for me other than the following:
I could buy my way out of this phone for $350.00 (no acceptable) or trade-it in with a trade value of $63.00 (not acceptable).
I called my salesman at the Verizon store this past Saturday morning. Said I had not gotten a call with the status of what's going on. The salesman (who worked with me that Wednesday) said he would call the Indirect Account Manager and advise me.
No call back, so I called my salesmen Monday afternoon. He said he had emailed the Manager and hadn't heard back. I said "you told me you were going to call him. Can you call him and let me know if he's done anything and what's going on"? Yes.
It's now Tuesday night. No call back. No status.
My next call to the Verizon store will be to the Team Leader, who I spoke with 3 weeks ago. He understands my problem. He turned me over to his salesman.
I will explain to the Team Leader that I have no call backs or status in one week.
And that if I don't hear back by 5:00 PM on Wednesday as to what if anything is going on to get me out of this phone, then I file a formal complaint with Verizon Wireless Correspondence Team in Wallingford, CT and give them 5 days to respond, and tell them that if I have no response in those 5 days, I will file a complaint with the FCC and the Florida Sate Attorney General's office.
Facebook
Twitter
Instagram