T-Mobile reception

[emscapt47]

Hey folks does anyone else have a issue with your g6 going from T-mobile to AT&T and back?

Thanks

 

[hawklet00]

havent had any issues here. you might want to see if there is an update or something for it. the nuclear option would be to factory reset the phone. if the issue persists, it might be a good idea to have them trade it in for a new g6

 

[emscapt47]

Did the update and my battery is way worse and same issue

 

[emscapt47]

Getting really mad every time I leave AT&T my phone still won't switch to T-Mobile

 

[hawklet00]

Try a factory rest. If that doesnt work make them trade it in for a working model

 

[emscapt47]

I did a reset and they told me it wouldn't help me getting a new one. They opened a ticket... BS

 

[Almeuit]

Getting really mad every time I leave AT&T my phone still won't switch to T-Mobile

Check the APN. Maybe it isn't switching like it should.

 

[emscapt47]

Ummm APN? Lol

 

[Almeuit]

Ummm APN? Lol

Settings, mobile networks, access point names. You can find carrier APN settings by Google using "(carrier) APN settings"

If they aren't right it won't connect up properly.

 

[hawklet00]

is there a way to reload the os, like a clean install?

 

[emscapt47]

For some reason its working now well for now lol

 

[hawklet00]

nice! also, if you start seeing the issue again and the regular cs keeps giving you the run around, try emailing john legere. his email is john.legere@t-mobile.com ive had to do that a couple of times and there is a higher level of cs that will contact you.

 

[emscapt47]

Ok cool