[HOW-TO] Unbrick your phone using KDZ

[AVanover5]

Introduction:
All of you have probably heard of zefie's post "[How-To] Unroot your phone and return to stock" which can be found in the stickys. Other than unrooting and returning to stock, it's a great way to unbrick your phone. Okay, but let's say that this didn't work out right for some reason. Perhaps you have a segmentation in your cache, system, or userdata partition due to a flashing or updating malfunction. Perhaps you don't have Nandroid Recovery. Well, no fear because there is a way to still unbrick your phone from stock recovery as I've discovered in relentless phone bricking. I've never tried this method in which there was no recovery but I believe it would work.

Step 1:
Download LG mobile update software. Run the program and click "Install USB Driver". Pick which carrier have from the drop-down menu i.e. Sprint. Then double-click where it says "LGLS670". Follow the installation instructions. Ignore the archives that pop-up at the end. These are just back-ups of what has already been installed.

Step 2:
Download KDZ_FW_UPD, a fancy Russian software (now translated to English). Extract it and install msxml.msi. The program will hang/crash if you don't.

Step 3:
Download the original firmware for the Optimus S. For the curious, the authentication in the url (ASPRCQ) can be found here: http://csmg.lgmobile.com:9002/csmg/b2c/client/ezlooks_model_list.jsp?model=LS670 and the name of the firmware file can be found here: http://csmg.lgmobile.com:9002/csmg/b2c/client/auth_model_check2.jsp?esn=A00000284EEC0A (had to enter my serial number on some site to get to here).

If you run into an extraction error when KDZ calls the LG Software Update tool then it's likely that there was an error in downloading or storing the file. To be sure that this is the case, compare with this MD5 checksum "54d830c33567fccbb550f879a2ede136". I recommend using MD5sums, a free command-line based checksum utility.

If the checksum doesn't match, then download from one of these third-party sources:
• zefie
• 2shared

Optimus V
People have messaged me and come to my personal Facebook asking about the Optimus V. I apologize for not answering some of those people, but I'm not active here anymore. I believe zefie is still active, he's really smart, and works across multiple platforms; so I'd recommend speaking with him. I cannot be sure whether or not this same procedure works for the V since this guide was built for the Optimus S. It *should* theoretically work for any android phone though, provided you have the appropriate firmware images. Well, here they are my friends:

• http://csmg.lgmobile.com:9002/swdata/WEBSW/LGVM670/AVGMBK/VM670ZV5_07/VM670ZV5_07.S5_07.P61007.cab Baseband V5
• http://csmg.lgmobile.com:9002/swdata/WEBSW/LGVM670/AVGMBK/VM670ZV4_13/VM670ZV4_13.S4_13.P61007.cab Baseband V4

I do not have copies of the original firmware, so I don't the MD5 sum that should correspond to these. Therefore, it's impossible to know whether or not these files were corrupted during download or not (which can happen with large cab files). In fact, sometimes there are even temporary issues with the LG site, which we found out when using KP500 (CLI version of KDZ). We compared images and found they were different. Be aware that you might have problems in the regard. Best of luck to you!

Consult your local community
http://forums.androidcentral.com/optimus-v-rooting-roms-hacks/
http://forum.xda-developers.com/forumdisplay.php?f=836

Step 4:
Rename the extension of the cabinet file to "kdz" rather than "cab". If you don't see the extension: open a (any) folder, click organize, folder and search options, view tab, and uncheck the box that says "Hide extensions for known file types". Hit apply and ok.

Step 5:
Open KDZ_FW_UPD as administrator by choosing "Run as administrator" in the right-click menu. Once it's open, set the type to "CDMA" and the mode to "DIAG". The people over at XDA Developers will often tell you to set it to "3gqct" and "EMERGENCY MODE", ignore this as it will not work properly.

Step 6:
Click the open folder icon and select the kdz file which you downloaded. Plugin your phone, go into recovery mode (Hold Power+Volume Up+Home from Power Off), and click "Launch Software Update". It will say [Not Responding] for a moment, this is normal. Don't freak out. You should now have a red LG logo on your phone screen that says downloading. KDZ_FW_UPD will output a log file that looks like this:

 [R&D Test Tools Log File]

12:29:00 : Launching SW update  
12:29:00 : Unpacking KDZ   
12:29:01 : KDZ file extraced  
12:29:06 : Files were extracted.
12:29:06 : LGMobileDL Load.
12:29:06 : Port = -1
12:29:06 : Connecting to phone    
12:29:15 : Check Phone mode = 1
12:29:22 : Phone type check.......
12:29:22 : LGMobileDL.DLL Loading....
12:29:22 : _SetAuthMark Ok : wAuthMark(5205)
12:29:22 : _DetachDLL Call
12:29:22 : _DetachDLL Call End
12:29:22 : Param : Path = C:\ProgramData\LGMOBILEAX\Phone\LS670ZV9_20.S9_20.P60671.wdb
12:29:22 : Param : moduleDir = 
12:29:22 : Param : waitTime = 33000
12:29:22 : Param : UsbHighSpeed = 0
12:29:22 : Param : PhoneMode = 1
12:29:22 : Param : BinVersion = LS670ZV9_20.S9_20.P60671
12:29:22 : Param : AuthMark = 5205
12:29:22 : Call fn_StartUpgrade
12:29:23 : CDMA: wParam = 20, lParam = 570
12:29:23 : Model Dll Msg Not Found(20, 570)
12:29:37 : CDMA: wParam = 4, lParam = 0
12:29:37 : Step : DLOAD Change
12:29:49 : CDMA: wParam = 5, lParam = 1
12:29:49 : Step : Main Binary Download to SDRAM
12:29:49 : CDMA: wParam = 5, lParam = 0
12:29:54 : CDMA: wParam = 5, lParam = 1
12:29:58 : CDMA: wParam = 5, lParam = 2
12:30:02 : CDMA: wParam = 5, lParam = 3
12:30:07 : CDMA: wParam = 5, lParam = 4
12:30:11 : CDMA: wParam = 5, lParam = 5
12:30:15 : CDMA: wParam = 5, lParam = 6
12:30:19 : CDMA: wParam = 5, lParam = 7
12:30:24 : CDMA: wParam = 5, lParam = 8
12:30:28 : CDMA: wParam = 5, lParam = 9
12:30:32 : CDMA: wParam = 20, lParam = 552
12:30:32 : Model Dll Msg Not Found(20, 552)
12:30:32 : CDMA: wParam = 5, lParam = 10
12:30:36 : CDMA: wParam = 5, lParam = 11
12:30:40 : CDMA: wParam = 5, lParam = 12
12:30:45 : CDMA: wParam = 5, lParam = 13
12:30:49 : CDMA: wParam = 5, lParam = 14
12:30:53 : CDMA: wParam = 5, lParam = 15
12:30:57 : CDMA: wParam = 5, lParam = 16
12:31:02 : CDMA: wParam = 5, lParam = 17
12:31:06 : CDMA: wParam = 5, lParam = 18
12:31:10 : CDMA: wParam = 5, lParam = 19
12:31:14 : CDMA: wParam = 5, lParam = 20
12:31:19 : CDMA: wParam = 5, lParam = 21
12:31:23 : CDMA: wParam = 5, lParam = 22
12:31:27 : CDMA: wParam = 5, lParam = 23
12:31:31 : CDMA: wParam = 5, lParam = 24
12:31:36 : CDMA: wParam = 5, lParam = 25
12:31:40 : CDMA: wParam = 5, lParam = 26
12:31:44 : CDMA: wParam = 5, lParam = 27
12:31:48 : CDMA: wParam = 5, lParam = 28
12:31:52 : CDMA: wParam = 5, lParam = 29
12:31:57 : CDMA: wParam = 20, lParam = 461
12:31:57 : Model Dll Msg Not Found(20, 461)
12:31:57 : CDMA: wParam = 5, lParam = 30
12:32:01 : CDMA: wParam = 5, lParam = 31
12:32:05 : CDMA: wParam = 5, lParam = 32
12:32:10 : CDMA: wParam = 5, lParam = 33
12:32:14 : CDMA: wParam = 5, lParam = 34
12:32:18 : CDMA: wParam = 5, lParam = 35
12:32:22 : CDMA: wParam = 5, lParam = 36
12:32:27 : CDMA: wParam = 5, lParam = 37
12:32:31 : CDMA: wParam = 5, lParam = 38
12:32:35 : CDMA: wParam = 5, lParam = 39
12:32:39 : CDMA: wParam = 5, lParam = 40
12:32:44 : CDMA: wParam = 5, lParam = 41
12:32:48 : CDMA: wParam = 5, lParam = 42
12:32:52 : CDMA: wParam = 5, lParam = 43
12:32:57 : CDMA: wParam = 5, lParam = 44
12:33:01 : CDMA: wParam = 5, lParam = 45
12:33:05 : CDMA: wParam = 5, lParam = 46
12:33:09 : CDMA: wParam = 5, lParam = 47
12:33:14 : CDMA: wParam = 5, lParam = 48
12:33:18 : CDMA: wParam = 5, lParam = 49
12:33:22 : CDMA: wParam = 5, lParam = 50
12:33:22 : CDMA: wParam = 20, lParam = 378
12:33:22 : Model Dll Msg Not Found(20, 378)
12:33:22 : CDMA: wParam = 5, lParam = 50
12:33:26 : CDMA: wParam = 5, lParam = 51
12:33:30 : CDMA: wParam = 5, lParam = 52
12:33:35 : CDMA: wParam = 5, lParam = 53
12:33:39 : CDMA: wParam = 5, lParam = 54
12:33:43 : CDMA: wParam = 5, lParam = 55
12:33:48 : CDMA: wParam = 5, lParam = 56
12:33:52 : CDMA: wParam = 5, lParam = 57
12:33:56 : CDMA: wParam = 5, lParam = 58
12:34:01 : CDMA: wParam = 5, lParam = 59
12:34:05 : CDMA: wParam = 5, lParam = 60
12:34:09 : CDMA: wParam = 5, lParam = 61
12:34:13 : CDMA: wParam = 5, lParam = 62
12:34:18 : CDMA: wParam = 5, lParam = 63
12:34:22 : CDMA: wParam = 5, lParam = 64
12:34:26 : CDMA: wParam = 5, lParam = 65
12:34:31 : CDMA: wParam = 5, lParam = 66
12:34:35 : CDMA: wParam = 5, lParam = 67
12:34:39 : CDMA: wParam = 5, lParam = 68
12:34:44 : CDMA: wParam = 5, lParam = 69
12:34:48 : CDMA: wParam = 20, lParam = 293
12:34:48 : Model Dll Msg Not Found(20, 293)
12:34:48 : CDMA: wParam = 5, lParam = 70
12:34:52 : CDMA: wParam = 5, lParam = 71
12:34:57 : CDMA: wParam = 5, lParam = 72
12:35:01 : CDMA: wParam = 5, lParam = 73
12:35:05 : CDMA: wParam = 5, lParam = 74
12:35:10 : CDMA: wParam = 5, lParam = 75
12:35:15 : CDMA: wParam = 5, lParam = 76
12:35:20 : CDMA: wParam = 5, lParam = 77
12:35:24 : CDMA: wParam = 5, lParam = 78
12:35:28 : CDMA: wParam = 5, lParam = 79
12:35:33 : CDMA: wParam = 5, lParam = 80
12:35:38 : CDMA: wParam = 5, lParam = 81
12:35:42 : CDMA: wParam = 5, lParam = 82
12:35:46 : CDMA: wParam = 5, lParam = 83
12:35:50 : CDMA: wParam = 5, lParam = 84
12:35:54 : CDMA: wParam = 5, lParam = 85
12:35:59 : CDMA: wParam = 5, lParam = 86
12:36:03 : CDMA: wParam = 5, lParam = 87
12:36:07 : CDMA: wParam = 5, lParam = 88
12:36:11 : CDMA: wParam = 5, lParam = 89
12:36:16 : CDMA: wParam = 5, lParam = 90
12:36:20 : CDMA: wParam = 5, lParam = 91
12:36:24 : CDMA: wParam = 5, lParam = 92
12:36:28 : CDMA: wParam = 5, lParam = 93
12:36:32 : CDMA: wParam = 5, lParam = 94
12:36:37 : CDMA: wParam = 5, lParam = 95
12:36:41 : CDMA: wParam = 5, lParam = 96
12:36:45 : CDMA: wParam = 5, lParam = 97
12:36:49 : CDMA: wParam = 5, lParam = 98
12:36:54 : CDMA: wParam = 5, lParam = 99
12:36:58 : CDMA: wParam = 5, lParam = 100
12:36:58 : CDMA: wParam = 6, lParam = 0
12:36:58 : Step : Main Binary Flash Erase
12:37:25 : CDMA: wParam = 20, lParam = 110
12:37:25 : Model Dll Msg Not Found(20, 110)
12:37:25 : CDMA: wParam = 8, lParam = 0
12:37:25 : Step : Phone Reset(DLL Cmd)
12:38:02 : CDMA: wParam = 10, lParam = 1
12:38:02 : Step : C Drive Write
12:38:02 : CDMA: wParam = 10, lParam = 2
12:38:02 : CDMA: wParam = 10, lParam = 4
12:38:02 : CDMA: wParam = 10, lParam = 6
12:38:02 : CDMA: wParam = 10, lParam = 8
12:38:02 : CDMA: wParam = 10, lParam = 10
12:38:02 : CDMA: wParam = 10, lParam = 12
12:38:02 : CDMA: wParam = 10, lParam = 14
12:38:02 : CDMA: wParam = 10, lParam = 16
12:38:02 : CDMA: wParam = 10, lParam = 18
12:38:03 : CDMA: wParam = 10, lParam = 20
12:38:03 : CDMA: wParam = 10, lParam = 22
12:38:03 : CDMA: wParam = 10, lParam = 24
12:38:03 : CDMA: wParam = 10, lParam = 26
12:38:03 : CDMA: wParam = 10, lParam = 28
12:38:03 : CDMA: wParam = 10, lParam = 30
12:38:03 : CDMA: wParam = 10, lParam = 32
12:38:03 : CDMA: wParam = 10, lParam = 34
12:38:03 : CDMA: wParam = 10, lParam = 36
12:38:03 : CDMA: wParam = 10, lParam = 38
12:38:04 : CDMA: wParam = 10, lParam = 40
12:38:04 : CDMA: wParam = 10, lParam = 42
12:38:04 : CDMA: wParam = 10, lParam = 44
12:38:04 : CDMA: wParam = 10, lParam = 46
12:38:04 : CDMA: wParam = 10, lParam = 48
12:38:04 : CDMA: wParam = 10, lParam = 50
12:38:04 : CDMA: wParam = 10, lParam = 52
12:38:04 : CDMA: wParam = 10, lParam = 54
12:38:04 : CDMA: wParam = 10, lParam = 56
12:38:04 : CDMA: wParam = 10, lParam = 58
12:38:05 : CDMA: wParam = 10, lParam = 60
12:38:05 : CDMA: wParam = 10, lParam = 62
12:38:05 : CDMA: wParam = 10, lParam = 64
12:38:05 : CDMA: wParam = 10, lParam = 66
12:38:05 : CDMA: wParam = 10, lParam = 68
12:38:05 : CDMA: wParam = 10, lParam = 70
12:38:05 : CDMA: wParam = 10, lParam = 72
12:38:05 : CDMA: wParam = 10, lParam = 74
12:38:05 : CDMA: wParam = 10, lParam = 76
12:38:05 : CDMA: wParam = 10, lParam = 78
12:38:06 : CDMA: wParam = 10, lParam = 80
12:38:06 : CDMA: wParam = 10, lParam = 82
12:38:06 : CDMA: wParam = 10, lParam = 84
12:38:06 : CDMA: wParam = 10, lParam = 86
12:38:06 : CDMA: wParam = 10, lParam = 88
12:38:06 : CDMA: wParam = 10, lParam = 90
12:38:06 : CDMA: wParam = 10, lParam = 92
12:38:06 : CDMA: wParam = 10, lParam = 94
12:38:06 : CDMA: wParam = 10, lParam = 96
12:38:06 : CDMA: wParam = 10, lParam = 98
12:38:07 : CDMA: wParam = 10, lParam = 100
12:38:07 : CDMA: wParam = 20, lParam = 0
12:38:07 : Model Dll Msg Not Found(20, 0)
12:38:07 : CDMA: wParam = 12, lParam = 1
12:38:07 : Step : UPDATE FINISHED!     
12:38:07 : ResetStartInfo() Call
12:38:07 : _DetachDLL Call
12:38:07 : _DetachDLL Call End
12:38:07 : FreeLibrary Call
12:38:09 : FreeLibrary Call End
12:38:09 : ResetStartInfo() Call End
12:38:09 : OnModelDllMsg(OnMsgFromModelDll-CDMA) delete m_pLGCyonUpdate
12:38:09 : ===FINISHED===

Stuck at LG logo screen:
I haven't tried this while stuck at the black and white LG logo screen but you can try it. It's worth a shot. If it doesn't work then you're going to have to write the original firmware on the flash via quantum tunneling. No, but seriously: if you can't get it to work; go to Sprint and tell them that you were accepting an OTA update, your phone shut off in the middle of it, and now it won't boot up. Then Sprint will send it to LG and then they'll fix it via quantum tunneling. Sprint will just give you a new phone while they do all that fancy stuff. If Sprint can't help then consult LG.

 

[shortyjacobs]

I really hope I never have to use this, but I'm thanking you in advance, just for the sake of karma!

 

[Nick7]

I've been looking for something like this. Thanks.

 

[dstnd]

No Luck

Currently my phone boots to either the LG splash on normal boot or black screen when going into recovery mode.

When I follow the steps from either screen this is what I get:

14:32:22 : Launching SW update
14:32:22 : Unpacking KDZ
14:32:57 : KDZ file extraced
14:33:08 : Files were extracted.
14:33:08 : LGMobileDL Load.
14:33:08 : Port = -1
14:33:08 : Connecting to phone
14:33:08 : PHONE WAS NOT FOUND!
14:33:10 : ===FINISHED===

I didn't buy it new but the local sprint store is letting me replace with a refurb for $35 so I think I'm headed in that direction unless anyone else has any suggestions. Thanks!

 

[AVanover5]

Currently my phone boots to either the LG splash on normal boot or black screen when going into recovery mode.

When I follow the steps from either screen this is what I get:

14:32:22 : Launching SW update
14:32:22 : Unpacking KDZ
14:32:57 : KDZ file extraced
14:33:08 : Files were extracted.
14:33:08 : LGMobileDL Load.
14:33:08 : Port = -1
14:33:08 : Connecting to phone
14:33:08 : PHONE WAS NOT FOUND!
14:33:10 : ===FINISHED===

I didn't buy it new but the local sprint store is letting me replace with a refurb for $35 so I think I'm headed in that direction unless anyone else has any suggestions. Thanks!

You probably just have a bad driver. I would uninstall all the drivers for the phone. In device manager, you'll find them in three sections: adb interface, usb, and modem. Then reinstall them from LG mobile update without your phone plugged in. Hope all goes well.

If it doesn't go well, go to sprint and tell them it messed up when you were accepting an OTA update. Or just pay $35...

 

[prittyboy203]

hey guys i saw this and downloaded everything down to the t and when i change the name of the file once to kdz.kdz i thought maybe its not how im supposed to name it so the i deleted the file then tried again with just the full name then i changed the last part from cab to kdz and tryed that and all i keep getting is when it starts up is (launching sw update) then it comes up with this (unpacking kdz file extracted) then i get this error which is getting me pissed lol it says (extract file error) then it goes now where after it just says ---- finished--- what am i doing wrog im in recovery my phone only does go into recovery because the girlfriend used the privicy factory reset by accident and now just keeps rebooting into recovery just to let you know what version of recovery i have is RA-thunderc-1.2.0-GNM recovery image if any one knows what im doing wrong please help thanks

 

[KSmithInNY]

.

http://forum.androidcentral.com/lg-...45403-how-unroot-your-phone-return-stock.html

 

[gmap516]

Introduction:
No, but seriously: if you can't get it to work; go to Sprint and tell them that you were accepting an OTA update, your phone shut off in the middle of it, and now it won't boot up. Then Sprint will send it to LG and then they'll fix it via quantum tunneling. Sprint will just give you a new phone while they do all that fancy stuff. If Sprint can't help then consult LG.

Just curious. My phone isn't bricked but if it was can I still bring it into Sprint if I bought it used and/or it doesn't have the insurance on it? Would they really give me a new Optimus to use?

 

[ka5023]

No, standard procedure is to replace from refurbished stock. The LS670 has been around long enough that most corporate stores should have refurbished units.

-- Starfox

 

[gmap516]

No, standard procedure is to replace from refurbished stock. The LS670 has been around long enough that most corporate stores should have refurbished units.

-- Starfox

So if it's bricked from trying to factory reset from the settings while rooted I just bring it in, tell them I was accepting an OTA update and the phone shut off, and they'll look at it - Tell me they can't fix it in the store, and I walk away with a refurbished unit?

 

[prittyboy203]

Hey ksmithinny I truer that back to stock trick and I got all the files ready and when it comes to the point to oust the files to the phone it will not let me connect to the PC it I.can only use the USB toggle to get what I need but for some reason unknown to me the damn thing wont show in and devices and don't know how ill get it to connect with adb to get the commands done? I can't get past this one?

-------> 7) adb push flash_image /data/local/tmp ) <------

8) adb shell

9) su

10) chmod 755 /data/local/tmp/flash_image

11) /data/local/tmp/flash_image recovery /sdcard/recovery-RA-GNM-thunderc-s-1.1.0.img

12) reboot recovery

Sent from my PC36100 using Tapatalk

 

[ka5023]

So if it's bricked from trying to factory reset from the settings while rooted I just bring it in, tell them I was accepting an OTA update and the phone shut off, and they'll look at it - Tell me they can't fix it in the store, and I walk away with a refurbished unit?

If the phone has been active on the account (ie. they show it's been making calls) and the phone is not capable of operating, they will have the tech look at it. Tech will probably try recovering it, and if it doesn't recover, then yes you will get a replacement phone (usually refurbished).

As for whether insurance covers it or not, if you don't have TEP or ESRP, you will get charged $35 when you bring it in, or else they will tell it you can try to have it fixed by the mfg. If you have TEP, then it doesn't matter if the phone was brought from them or from someone used. I've bought used phones that ended up being replaced when it malfunctioned, without question.

-- Starfox

 

[gmap516]

If the phone has been active on the account (ie. they show it's been making calls) and the phone is not capable of operating, they will have the tech look at it. Tech will probably try recovering it, and if it doesn't recover, then yes you will get a replacement phone (usually refurbished).

As for whether insurance covers it or not, if you don't have TEP or ESRP, you will get charged $35 when you bring it in, or else they will tell it you can try to have it fixed by the mfg. If you have TEP, then it doesn't matter if the phone was brought from them or from someone used. I've bought used phones that ended up being replaced when it malfunctioned, without question.

-- Starfox

Seems like a good way to get a new phone if you scratched yours up or something. Or do they repair screens for $35 too?

 

[ka5023]

Screen cracks and liquid damage is not covered afaik. However, "normal wear and tear" will be replaced by a refurbished phone in new housing.

-- Starfox

 

[AzNxJoHnNy]

This worked for me, but during the process:

01:39:31 : _SetAuthMark Fail
01:39:31 : AuthMark?? ??Ȯ?? Phone?? Write ???? ?ʾҽ??ϴ?!
01:39:31 : _SetAuthMark Fail
01:39:31 : LoadCDMAPhoneData() Error

I've had to redo this process a few times due to failed attempts at the custom recovery, and each time it always fails. Anyone know why this keeps happening?

 

[zefie]

Guess I'm the only one getting file extract error.

 

[cordell]

Guess I'm the only one getting file extract error.

Nope I got the same thing, I figured it was because it wasnt connecting to my phone. That program is just a GUI over a command prompt, I will see if I can locate the link. HERE, or this is wrote as a command prompt over the KDZ prog. But if you click the read phone information in the KDZ prog some LG stuff will pop up, the same stuff thats in the link above as command prompt.

 

[lionedas]

Guess I'm the only one getting file extract error.

Zefie cordell

I had the same error until I had LG Support tool running in the background.

 

[kingdavidbaker]

Zefie cordell

I had the same error until I had LG Support tool running in the background.

Okay I left LG Support Tool running in the background. It sees the phone and type perfectly fine and says its up to date with version LS670ZVC. When i reboot into the LG recovery mode the LG Support Tool hangs at "Checking the Model". I try clicking "launch software update" in KDZ but I get "Extract File Error". I have tried with and without the lg tool running and get the same error.

Any suggestions would be greatly appreciated!

 

[zefie]

Okay I left LG Support Tool running in the background. It sees the phone and type perfectly fine and says its up to date with version LS670ZVC. When i reboot into the LG recovery mode the LG Support Tool hangs at "Checking the Model". I try clicking "launch software update" in KDZ but I get "Extract File Error". I have tried with and without the lg tool running and get the same error.

Any suggestions would be greatly appreciated!

same :/