05-20-2017 02:48 PM
115 ... 345
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  1. ahungv10's Avatar
    My wife and I bought a pair of v10 in November 2015. Mine experience the bootloop issue in October 2016, luckily just shy of the 12 month warranty expiration. It got fixed under warranty. My wife's phone just got the bootloop curse over the weekend which has passed the warranty period. I'm going through phone equipment insurance claim via "Asurion". Asurion said v10 has discontinued so they will give my wife a v20 as replacement. Deductible is only $149.

    If any of you folks have been paying insurance coverage, just place a claim instead of paying the $72 out of warranty repair to LG to fix your v10.
    03-30-2017 08:30 PM
  2. Susan0260's Avatar
    My phone is doing something very similar as of today. I am PISSED. NEVER again LG.


    So Im getting an oil change just browsing the internet when my phone freezes. Reboots and is now stuck on the life is good screen. You know its hilarious when your phone is fked up but the screen is telling me life is good non stop. Fk you!


    Hello :-D

    I had the same thing happen to my phone yesterday. I called tech support and we tried everything. Nothing worked! Fortunately my phone was under warrenty.
    They order a new phone for me. :-D
    The tech told me that the LG v10 had a small Bach with this model and have corrected the problem by using a different material for soldering.

    I hope this helps !
    Susan
    03-31-2017 12:33 PM
  3. RaRa85's Avatar
    Well, seems I just joined the "Life's Good" club today. I was grabbing a bite at my favorite local mom & pop Indian restaurant and my LG V10 just shut itself down. I haven't had too many crashes since I got the phone but it seems it's toast. Won't get past the Life's Good screen for love or money. I'll have to see what I can do tomorrow at T-Mobile...probably get a refurb from the insurance plan (I'm pretty sure I'm beyond the warranty).
    Please get out while you can. The V10 is such a beautiful device outside of this reality that at any moment on any day it could be completely unusable. That uncertainty is just unacceptable.
    03-31-2017 01:25 PM
  4. Cdskidso1's Avatar
    Hi All,

    I had the dreaded boot loop on my LG v10 in early January, about a month out of warranty. I heard that LG was sometimes replacing out of warranty units, except that I accidentally dropped the phone onto pavement back in October. The top glass had a large spider web on it, but the phone had been fully functional from October to January until the boot loop started . Because of the broken glass, LG told me to take a hike. Usually, the phone would run for about two minutes from a cold boot, and after that the loop started 10 to 20 seconds past the initial boot. Back in August, the phone often started running very hot and battery life became very bad. I heard that all of this heat helped to further degrade the soldering on the motherboard to the point where it eventually fails which is why the boot loop is happening.

    I was forced to buy another phone, since I could not be without one even for a day or two. Even with this issue on my LG V10, I got the LG v20 which has been great.

    I am stubborn so I kept the LG v10 because I still wanted to try to make it functional again. With nothing to lose, I decided to bake it. ONLY bake the motherboard and not the entire phone, especially do not bake the battery!!!

    Make sure that your remove your SIM card and any micro SD card that is installed. Set them aside until you are ready to reassemble after baking.

    Definitely, you have to get a set of jewelers screwdrivers, find the right size and unscrew about 14 screws to remove the back plate that is below the rubberized back cover. Under that is the motherboard which is not screwed down. On either side are three screws that hold in the aluminum side pieces. I only removed the 3 on the right side of the phone when you are looking at the back of the phone. near the bottom of the right side you will notice two silver metal contacts that make contact to a thin part of the motherboard. Once you remove the three screws to the side piece, you can slide it a little without removing it and carefully use the screwdriver to lift up two ribbon connectors just below the battery compartment on the right side. They will snap right off but make sure you don't tear them when you are removing and reinstalling the motherboard (or you are finished with this phone). Once the two connectors are released, carefully and gently use the screwdriver to pop the motherboard free.

    Now you are ready to bake. Please don't make the one mistake that I made. You need to remove the main rear camera assembly and the two lense front camera assembly. Both of these also have a ribbon cable with a connector to the motherboard. carefully use the screwdriver to pop the connector off and set those aside since the plastic lenses will not survive the baking process. My camera's work, but because I baked them on the board, the plastic lenses have warped and the resulting photos or videos are a blurry mess. I just ordered replacement camera assemblies on ebay for about $10.00 each so my stupidity did not cost too much.

    I followed these steps from another internet post.

    Preheat your oven to 385 degrees farenheit.

    Put Aluminum foil on a cookie sheet.

    Take 3 smaller pieces of foil, fold them into a v shape so that the point supports the
    motherboard at the point, about an inch above the larger piece of foil on the cookie sheet.
    One support on the middle of the motherboard and the others on each end. Place the motherboard (without the camera assemblies attached) On the cookie sheet, with the foil sheet and on the foil supports with the EMI shielding facing up.

    Once the oven is at 385 degrees, carefully place the cookie sheet with motherboard on the middle shelf and close the door. Bake for about 8 minutes.

    When time is up, turn off your oven, open the door to allow the heat to escape. DO NOT TOUCH OR MOVE THE COOKIE TRAY OR ANYTHING ON IT FOR ABOUT AN HOUR. This is important, because if the solder has been liquified, it needs to cool in place without being jostled to make sure that there are solid solder connnections at the end of this procedure.

    After an hour, everything is cool to the touch and you can carefully reassemble your phone.

    Snap both the front and back camera assemblies into their connectors.

    Gently reinstall the motherboard, shifting the aluminum side piece and jiggling the motherboard so that the board slides under the two silver contact points making sure that you don't tear the other two connectors below the battery compartment. If the board is not going under the silver contacts, don't force it, just slide and gently pull the aluminum side to remove it, you can hold the board at a 45 degree angle to help it get past the right wall of the battery compartment.

    Once the board is down you can slide the aluminum side back on and push toward the center of the phone to make sure it is securely re-seated with no spaces at the glass bezel.

    Rescrew any of the three screws that you removed that hold in the aluminum side piece.

    Make sure all cameras are properly attached and flush in their recesses, make sure the two tabs are making contact with the silver contacts and make sure that both connectors below the battery case are securely snapped in place.

    put the cover back on and replace the 14 screws that hold it down.

    Replace your SIM card and micro SD card, put the battery back in, replace the back cover and hold down the fingerprint/power button and hope for the startup.

    Mine did and I was very happy. It has been on and I have been playing around with it for the last four hours with no boot loop so in my case, baking the mother board is a fix to this issue. Just make sure that you pop out the cameras before baking.

    Because I have an LG V20 now that is using the phone SIM from the LG V10, I will use this repaired LG V10 as a very powerful wi-fi only secondary web browser, GPS, music player and game player. I did all of that and used it as a phone with the spider web glass, so now I am back in busines with this phone for limited service.

    I hope this helps some folks to save some money, and gets your phone fully functional especially if your LG V10 is out of warranty or had screen damage like mine did.

    Good Luck and Best Regards,
    kixfan likes this.
    04-12-2017 09:58 AM
  5. tardus's Avatar
    Hi All,

    I had the dreaded boot loop on my LG v10 in early January, about a month out of warranty. I heard that LG was sometimes replacing out of warranty units, except that I accidentally dropped the phone onto pavement back in October. The top glass had a large spider web on it, but the phone had been fully functional from October to January until the boot loop started . Because of the broken glass, LG told me to take a hike. Usually, the phone would run for about two minutes from a cold boot, and after that the loop started 10 to 20 seconds past the initial boot. Back in August, the phone often started running very hot and battery life became very bad. I heard that all of this heat helped to further degrade the soldering on the motherboard to the point where it eventually fails which is why the boot loop is happening.

    I was forced to buy another phone, since I could not be without one even for a day or two. Even with this issue on my LG V10, I got the LG v20 which has been great.

    I am stubborn so I kept the LG v10 because I still wanted to try to make it functional again. With nothing to lose, I decided to bake it. ONLY bake the motherboard and not the entire phone, especially do not bake the battery!!!

    Make sure that your remove your SIM card and any micro SD card that is installed. Set them aside until you are ready to reassemble after baking.

    Definitely, you have to get a set of jewelers screwdrivers, find the right size and unscrew about 14 screws to remove the back plate that is below the rubberized back cover. Under that is the motherboard which is not screwed down. On either side are three screws that hold in the aluminum side pieces. I only removed the 3 on the right side of the phone when you are looking at the back of the phone. near the bottom of the right side you will notice two silver metal contacts that make contact to a thin part of the motherboard. Once you remove the three screws to the side piece, you can slide it a little without removing it and carefully use the screwdriver to lift up two ribbon connectors just below the battery compartment on the right side. They will snap right off but make sure you don't tear them when you are removing and reinstalling the motherboard (or you are finished with this phone). Once the two connectors are released, carefully and gently use the screwdriver to pop the motherboard free.

    Now you are ready to bake. Please don't make the one mistake that I made. You need to remove the main rear camera assembly and the two lense front camera assembly. Both of these also have a ribbon cable with a connector to the motherboard. carefully use the screwdriver to pop the connector off and set those aside since the plastic lenses will not survive the baking process. My camera's work, but because I baked them on the board, the plastic lenses have warped and the resulting photos or videos are a blurry mess. I just ordered replacement camera assemblies on ebay for about $10.00 each so my stupidity did not cost too much.

    I followed these steps from another internet post.

    Preheat your oven to 385 degrees farenheit.

    Put Aluminum foil on a cookie sheet.

    Take 3 smaller pieces of foil, fold them into a v shape so that the point supports the
    motherboard at the point, about an inch above the larger piece of foil on the cookie sheet.
    One support on the middle of the motherboard and the others on each end. Place the motherboard (without the camera assemblies attached) On the cookie sheet, with the foil sheet and on the foil supports with the EMI shielding facing up.

    Once the oven is at 385 degrees, carefully place the cookie sheet with motherboard on the middle shelf and close the door. Bake for about 8 minutes.

    When time is up, turn off your oven, open the door to allow the heat to escape. DO NOT TOUCH OR MOVE THE COOKIE TRAY OR ANYTHING ON IT FOR ABOUT AN HOUR. This is important, because if the solder has been liquified, it needs to cool in place without being jostled to make sure that there are solid solder connnections at the end of this procedure.

    After an hour, everything is cool to the touch and you can carefully reassemble your phone.

    Snap both the front and back camera assemblies into their connectors.

    Gently reinstall the motherboard, shifting the aluminum side piece and jiggling the motherboard so that the board slides under the two silver contact points making sure that you don't tear the other two connectors below the battery compartment. If the board is not going under the silver contacts, don't force it, just slide and gently pull the aluminum side to remove it, you can hold the board at a 45 degree angle to help it get past the right wall of the battery compartment.

    Once the board is down you can slide the aluminum side back on and push toward the center of the phone to make sure it is securely re-seated with no spaces at the glass bezel.

    Rescrew any of the three screws that you removed that hold in the aluminum side piece.

    Make sure all cameras are properly attached and flush in their recesses, make sure the two tabs are making contact with the silver contacts and make sure that both connectors below the battery case are securely snapped in place.

    put the cover back on and replace the 14 screws that hold it down.

    Replace your SIM card and micro SD card, put the battery back in, replace the back cover and hold down the fingerprint/power button and hope for the startup.

    Mine did and I was very happy. It has been on and I have been playing around with it for the last four hours with no boot loop so in my case, baking the mother board is a fix to this issue. Just make sure that you pop out the cameras before baking.

    Because I have an LG V20 now that is using the phone SIM from the LG V10, I will use this repaired LG V10 as a very powerful wi-fi only secondary web browser, GPS, music player and game player. I did all of that and used it as a phone with the spider web glass, so now I am back in busines with this phone for limited service.

    I hope this helps some folks to save some money, and gets your phone fully functional especially if your LG V10 is out of warranty or had screen damage like mine did.

    Good Luck and Best Regards,
    Let us know if it continues to work. This made good sense for your situation. Not much to loose and kind of a fun project!
    04-13-2017 03:14 PM
  6. Spraguex's Avatar
    Looks like LG has extended the warranty for the LG v10 to 24 months. Free repair and shipping is covered by them as well.

    here is the email I received back:

    In response to this concern, we have been made aware that some customers have experienced a booting issue with the LG V10 smart phone and we are providing repair service for those devices.

    Your phone has 24 months warranty from the manufacturing date. You can provide us the IMEI or MEID of the phone so we will know the manufacture date of the phone. Just a reminder, we don&#39t cover physical, cosmetic and liquid damage.

    You are more than welcome to send in the device to our facility so that our licensed technicians may run a full diagnostic test on the device and perform necessary repairs to address the issue.

    We have setup an easy process for you to complete a request online at your earliest convenience. What I can do is send you an email with a link to complete your repair request on (www.lgmobilerepair.com). After completing the request, you will receive the shipping information and instantly be provided with your free of charge shipping labels so that you won’t have to pay for the shipping.

    I have already sent the link so you can setup the repair request. Please check your inbox, spam or junk folder.

    Should you have any other questions, please feel free to contact us via Email, Live Chat, or Phone by calling 1-800-793-8896. For any concern about phone, tablets and headsets repair request you can visit WWW.LGMOBILEREPAIR.COM


    Good luck
    04-24-2017 04:01 PM
  7. Cdskidso1's Avatar
    Update from my baking test. After reassembling the phone it worked great. I used it for about 8 hours, leaving it on and reinstalling apps that I could run off of Wi-Fi only and gps.

    At 8 hours of continuous use, the boot loop returned along with a warm battery and warm processor.

    Had I needed to backup and recover all of my files, 7 to 8 hours would have been more than enough time to accomplish that. In that regard, I consider my experience a success.

    Again with nothing to lose, I will bake one more time, this time for 11 minutes at 385 Fahrenheit to see if that can fully seat the solder connections.

    If that fails, even with a cracked screen, maybe I can take advantage of LG extending the V10 warranty to 24 months. We will see.

    Thanks
    04-25-2017 06:18 AM
  8. Spraguex's Avatar
    Update from my baking test. After reassembling the phone it worked great. I used it for about 8 hours, leaving it on and reinstalling apps that I could run off of Wi-Fi only and gps.

    At 8 hours of continuous use, the boot loop returned along with a warm battery and warm processor.

    Had I needed to backup and recover all of my files, 7 to 8 hours would have been more than enough time to accomplish that. In that regard, I consider my experience a success.

    Again with nothing to lose, I will bake one more time, this time for 11 minutes at 385 Fahrenheit to see if that can fully seat the solder connections.

    If that fails, even with a cracked screen, maybe I can take advantage of LG extending the V10 warranty to 24 months. We will see.

    Thanks
    Yeah I would say give it a try. They say they won't cover cosmetic damage like cracked screens but the might just leave that alone and fix the other issue. Good luck!
    04-25-2017 03:56 PM
  9. Cdskidso1's Avatar
    Follow up from 2nd bake test.

    11 minutes at 385 degrees. I would no go any longer because the thin part of the motherboard was starting to bow up about 1/16th of an inch due to the heat. It went back down easily and is in good shape with all the screws replaced.

    I have been running my LG V10 for about two days with only 1 reboot when it got hot from a game that draws heavily on the processor. If I limit the duration time for that game I don't expect any boot loops.

    For all of the other apps I have been running, the battery and the phone have been relatively cool. Because of that the battery life is better now too.

    Definitely a fun experiment which is even better because of the successful outcome. (Does the Rock like what I am cooking?, LOL)
    Who would have thought that baking a motherboard would be a viable repair? Not me initially, but I'm a believer now.

    Hope that I have helped some of you, if you used these steps to bring your phone back to life, even if it was just long enough to recover your data, files and media.

    Regards,

    Cdskidso
    04-28-2017 11:24 PM
  10. brooklyn520's Avatar
    Has anyone else got a response from LG as a wrong diagnosis? I clearly told them that it was a bootloop problem before I shipped. They are trying to say it was a charging problem. Plus I have two batteries and a travel charger so there diagnostics is BS. It may not charge while it is in life is good mode. But both my batteries were fully charged when it went into bootloop. [ATTACH=CONFIG]259958
    Attached Thumbnails LG V10 stuck on "Life's Good" screen but won't turn on-capture.jpg  
    05-13-2017 02:07 AM
  11. brooklyn520's Avatar
    I did this twice a couple weeks ago and it actually worked. The first time the phone lasted for 1.5 days and the second time it lasted about 8 hours. I got all my photos off my phone.
    05-13-2017 02:44 AM
  12. Adam Frix's Avatar
    Don't take their stated diagnosis literally. They said the same thing to me on one of my repairs. They changed the main board under warranty, and all was well.
    brooklyn520 likes this.
    05-13-2017 04:59 PM
  13. Mike Dee's Avatar
    Has anyone else got a response from LG as a wrong diagnosis? I clearly told them that it was a bootloop problem before I shipped. They are trying to say it was a charging problem. Plus I have two batteries and a travel charger so there diagnostics is BS. It may not charge while it is in life is good mode. But both my batteries were fully charged when it went into bootloop. [ATTACH=CONFIG]259958
    Their diagnosis is usually different than what it states. They select from a drop down menu and plug in whatever comes close though at times it doesn't seem that way.
    brooklyn520 likes this.
    05-14-2017 09:04 PM
  14. ilovemyv10's Avatar
    My V10 was over 2 years old before boot loop happened
    Why is used v10 so much money if it this problem
    There's got to be a way to fix it
    05-20-2017 03:02 AM
  15. Adam Frix's Avatar
    V10 hasn't been out for two years yet.

    Maybe you meant G4?
    05-20-2017 02:48 PM
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