OK, so 9 days ago my V10 went into boot loop. Tuesday night 12/6. I thought about a V20, but T-Mobile annoyed me so I hit Swappa and got a very very very nice used V10 for a great deal. So by Friday afternoon I was back in business.
But over the weekend I thought about it, and decided to send my original back to LG and see what they said. There was no downside, after all. So Monday I sent it off, on their dime, and they got it Wednesday--yesterday.
According to their repair tracking, they logged it in just before noon their time (Texas). By 10:30pm yesterday--10.5 hours later--they had it boxed back up and a label on it. It now awaits FedEx to pick it up and transport it back to me.
Color me shocked.
Now, there's a punch line to all of this: I bought this V10 used, and have zero paperwork for it. All I know is, I got it the day after Thanksgiving, 2015. That's all I told LG. When I entered my information, they asked for my purchase paperwork--but because I don't have any, I left that blank.
I did describe the phone as having the "dreaded boot loop" in my description. Maybe that's all they needed. Or maybe they know that some serial number ranges all need fixed, no matter what. I do remember seeing that they've extended the warranty an extra 3 months; by definition, all V10s are in warranty, right? Maybe that's it. Or maybe they're trying to avoid getting bad press like Samsung did with batteries. Who knows.
I halfway expected a call or an email outlining how they know how to fix it, and it will cost $X. Or maybe just an email telling me, too bad, so sad, we fix only warranty issues, you didn't present this as a warranty claim with any paperwork, so we're sending it back. And maybe that's what they've done, who knows.
I'll know in a few days.
But over the weekend I thought about it, and decided to send my original back to LG and see what they said. There was no downside, after all. So Monday I sent it off, on their dime, and they got it Wednesday--yesterday.
According to their repair tracking, they logged it in just before noon their time (Texas). By 10:30pm yesterday--10.5 hours later--they had it boxed back up and a label on it. It now awaits FedEx to pick it up and transport it back to me.
Color me shocked.
Now, there's a punch line to all of this: I bought this V10 used, and have zero paperwork for it. All I know is, I got it the day after Thanksgiving, 2015. That's all I told LG. When I entered my information, they asked for my purchase paperwork--but because I don't have any, I left that blank.
I did describe the phone as having the "dreaded boot loop" in my description. Maybe that's all they needed. Or maybe they know that some serial number ranges all need fixed, no matter what. I do remember seeing that they've extended the warranty an extra 3 months; by definition, all V10s are in warranty, right? Maybe that's it. Or maybe they're trying to avoid getting bad press like Samsung did with batteries. Who knows.
I halfway expected a call or an email outlining how they know how to fix it, and it will cost $X. Or maybe just an email telling me, too bad, so sad, we fix only warranty issues, you didn't present this as a warranty claim with any paperwork, so we're sending it back. And maybe that's what they've done, who knows.
I'll know in a few days.