anon(782252)
Well-known member
That's exactly how manufacturer repairs work. Send it in, they fix it, send it back.The way dop with describing it was if they were going to be without a phone for a while and that they were going to be charged for the repairs. This is different from LG supplying him with a new phone and then dealing with the repairs on the other one on their own time and expense. They could also a refund him for the phone.
Until this becomes more widespread or someone with deep enough pockets gets a lawyer to force LG into action, they are going to act like any other manufacturer and consider this user damage. There is no evidence that the glass wasn't scratched or damaged in some way before cracking.