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  1. #26  
    thenameisnigel's Avatar

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    Default Re: Viper lte replacement

    Quote Originally Posted by slinkies View Post
    Idk I think he's trippin the galaxy 2 is 2yrs old so why would they send u a new device when your phones 2yrs old the viper just came out in the middle of 2012 so it would make sense that they would replace it with a different one idk just my thoughts on it.

    Sent from my paranoid galaxy Nexus on 4.2.1 which really has no reason to be paranoid unless he never quit smoking.
    Let me state a couple of things to both of you. One, I'm not tripping. I was informing you what I was told about a Sprint representative told me. Two, the S2 is not two years old, do your research. The Viper is only a couple of months newer than it. Three, the S2 has much better specs than the Galaxy Nexus, the only thing that the Nexus has over it is the LTE and LTE isn't nowhere near fully deployed yet. And as I stated earlier, Sprint said that they flag accounts that has more than three claims in a one year (365 day) period as account fraud. I just visited a Sprint Field Tech Office to confirm this. He said Sprint will replace your device with another device of the SAME model now unless the device is known to have issues such as the S II which they are replacing with the Note II and I just have to pay a $100 fee (which I don't mind paying considering this is my second S II and the field rep saw the same problem with my initial S2.).
    Quote Originally Posted by whymista View Post
    Yea sprint doesn't owe him/her anything but a phone that is comparable to the old s2. It makes no sense to think you can turn in an old phone thats "defective" and get a new one. I might try to turn my photon q 4glte in in may and say I wan an s4 lol
    I get what you're saying but I didn't say anything about getting a brand new phone that just came out. For one, the representative asked me did I want to exchange for the Galaxy Nexus, then when he tried to process it, it failed so he had to call somewhere to find out that Sprint stopped the model exchange. But as I stated above, he's going to replace my S II for the Note II for a small price. Thanks for the advice though, I'll try to remember it.


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  2. #27  

    Default Re: Viper lte replacement

    The Nexus also has NFC the s2 does not and this would only be my second claim as I only had 1 viper before I got the Nexus and I did the research the s2 came out in 2011 the viper 2012 either way almost 2yrs old sorry if it came off wrong was just saying I've been with sprint for 15 years no red flags ever so I don't think they'll flag it this time.

    Sent from my paranoid galaxy Nexus on 4.2.1 which really has no reason to be paranoid unless he never quit smoking.
  3. #28  
    mij9895's Avatar

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    Default Re: Viper lte replacement

    Quote Originally Posted by thenameisnigel View Post
    Let me state a couple of things to both of you. One, I'm not tripping. I was informing you what I was told about a Sprint representative told me. Two, the S2 is not two years old, do your research. The Viper is only a couple of months newer than it. Three, the S2 has much better specs than the Galaxy Nexus, the only thing that the Nexus has over it is the LTE and LTE isn't nowhere near fully deployed yet. And as I stated earlier, Sprint said that they flag accounts that has more than three claims in a one year (365 day) period as account fraud. I just visited a Sprint Field Tech Office to confirm this. He said Sprint will replace your device with another device of the SAME model now unless the device is known to have issues such as the S II which they are replacing with the Note II and I just have to pay a $100 fee (which I don't mind paying considering this is my second S II and the field rep saw the same problem with my initial S2.).

    I get what you're saying but I didn't say anything about getting a brand new phone that just came out. For one, the representative asked me did I want to exchange for the Galaxy Nexus, then when he tried to process it, it failed so he had to call somewhere to find out that Sprint stopped the model exchange. But as I stated above, he's going to replace my S II for the Note II for a small price. Thanks for the advice though, I'll try to remember it.
    They flag accounts after 3 claims? Man, I'm already at 3 claims, but all 3 devices were proven to have wrong what I claimed was wrong, and now my 4th device has issues too. I hope I don't have any problems.

    Sent from my Galaxy Nexus using Tapatalk 2
    Current Device: Sprint Samsung Galaxy Nexus Jelly Bean 4.2.1
    Previous Devices: HTC Evo Shift 4G & iPhone 3GS 16GB
  4. #29  
    thenameisnigel's Avatar

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    Default Re: Viper lte replacement

    Quote Originally Posted by mij9895 View Post
    They flag accounts after 3 claims? Man, I'm already at 3 claims, but all 3 devices were proven to have wrong what I claimed was wrong, and now my 4th device has issues too. I hope I don't have any problems.

    Sent from my Galaxy Nexus using Tapatalk 2
    I'm guessing the overheating issue is universal because my Note 2 has been doing it too as well as my Nexus 10.

    - - - Updated - - -

    Quote Originally Posted by mij9895 View Post
    They flag accounts after 3 claims? Man, I'm already at 3 claims, but all 3 devices were proven to have wrong what I claimed was wrong, and now my 4th device has issues too. I hope I don't have any problems.

    Sent from my Galaxy Nexus using Tapatalk 2
    I'm guessing the overheating issue is universal because my Note 2 has been doing it too as well as my Nexus 10.


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  5. #30  

    Default Re: Viper lte replacement

    Just popping back in here...i honestly didnt read everyones posts...but i see alot of confliction...
    between my wifes viper and my viper, we had ours replaced, overnighted, (no insurance), a total of 6 times. (mine 4x, hers 2x), Now i have a free airave , and two Gnex's.
    Tip: Google Sprint Account Executive direct #'s, I randomly found one that worked, and w/in 5 minutes he took care of everything i needed.
    Note:, all 6 replacement vipers, I did not pay a penny, and i have never had insurance on my lines.
  6. Thread Author  Thread Author    #31  

    Default Re: Viper lte replacement

    Overheating I think is related to the 4g lte.

    - - - Updated - - -

    Overheating I think is related to the 4g lte.
  7. #32  
    mij9895's Avatar

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    Default Re: Viper lte replacement

    Quote Originally Posted by Justin Cardwell View Post
    Overheating I think is related to the 4g lte.

    - - - Updated - - -

    Overheating I think is related to the 4g lte.
    My Galaxy Nexus overheats all the time and I don't live in an LTE market. My Viper did the same thing.

    Sent from my Galaxy Nexus using Tapatalk 2
    Current Device: Sprint Samsung Galaxy Nexus Jelly Bean 4.2.1
    Previous Devices: HTC Evo Shift 4G & iPhone 3GS 16GB
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