Connected to WiFi, but not Internet. Help!

cat010983

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Jul 2, 2013
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Over the weekend, my LG Viper stopped connecting to my Comcast modem/router combo that it had worked well on for a month. No settings were changed on my end on the phone or router. The modem and router work fine for computers and my husband's HTC. The phone shows that it's connected to WiFi, but cannot complete the connection to the internet. I've done a factory reset on the phone, rebooted the modem/router and messed with the security settings of the wifi connection, all to no avail. Mobile data is enabled on the phone, I'm out of ideas of where to look, and Sprint customer service in person thought the phone connected to their wifi (but I'm not 100% sure it was that vs connecting over 3G).

Any suggestions?
 

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