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Re: Google play store keeps force closing
My wife has a Galaxy Tab Model SCH-I800 Firmware 2.3.5 on a Verizon Wireless Data plan. She kept getting constant errors saying various apps unexpectedly quit; most common were Google Play, Facebook and Pandora (among a few others). Being an Apple guy, I searched and searched for troubleshooting ideas. We tried EVERYTHING we've found that was suggested including going to App Manager and clearing data and cache, and making sure download manager was enabled and cleared, etc. etc.. Nothing is working. She cancelled the data plan and was ready to throw it in the trash, but I want to try to fix this as an alternative to my iPhone since the display is so much bigger.
We have no data that needs saved, so I wanted to just zap it back to factory fresh. However, when I do (or think I do), it restarts and still has all the goofy games she and the kids downloaded, such as Bad Piggies, Angry Birds, Lets Gold, etc. I seriously doubt those are factory apps. On top of that, every time I reboot, it tells me I should reboot and upgrade. I've tried doing that, but after the reboot it asks me the same question over and over. It also runs me through the set-up wizard and I have to establish the WiFi again.
This seems like a nice device and I really want to get this working and keep it for myself. Can anyone help me either fix this problem or tell me how to REALLY take it back to factory install. Going through the interface via Settings -> About Device -> System Updates isn't working, nor is selecting 'Restore to Factory Settings' while it's rebooting.
Downloads also fail, and there is nothing in the Download Manager. Network connection is confirmed. In fact right now the only thing it's good for is surfing the Net if you can stand the constant Google Play error messages.
Thanks in advance for any help.