Google Play Card Error... "Could not redeem code at this time"

**TvTechGuru** · 12-28-2012, 09:32 AM

So I received 3 Google Play Gift Cards for Christmas. I scratched off the backs of 2 of them to reveal the redeem codes. I have been trying since Christmas Day to redeem them and I keep getting this same error.... "Could not redeem code at this time. Please try again later" At first I thought maybe a lot of people were trying to redeem since it was right after Christmas. But now 3 days later it's not funny. After searching it doesn't seem like Google has invested in a good customer support system. Maybe they should buy one up, just like they are doing with other small companies.

Anywho, I would greatly appreciate anyone's help with this as I have $70 in Google Play cards and can't use them!! Argh it's annoying!

Edit: I should add that I have tried to redeem them on both my phone via the Play Store, on my tablet via the Play Store and within a game trying to make an in-game purchase.

**TvTechGuru** · 12-28-2012, 08:44 PM

200 views and no help?

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**hawkwise** · 12-29-2012, 01:22 PM

I just received 2 go gift cards and one wouldn't redeem. That's really lame considering its only a $10 card.

**TvTechGuru** · 01-03-2013, 06:46 AM

What is a go gift card?

I still can't redeem my 2 $10 Google play cards. Something is really wrong with Google play.

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**andie93** · 01-04-2013, 10:28 AM

Have you tried to calling the 800 number (855-466-4438) on the back of the card?

I have a $10 one where the clear sticker that covers the code and has the scratch-off coating peeled up while scratching it and consequently scratched away two of the characters. I'm waiting to call right now since the line doesn't open until 11 Pacific time. I haven't called them before, but I'll update on their helpfulness once I do.

**TvTechGuru** · 01-04-2013, 01:50 PM

Okay thanks please let me know how helpful they are. I have not tried calling the number. My other $50 card redeemed fine so it's just these 2 $10 ones.

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**andie93** · 01-05-2013, 10:09 PM

Definitely try giving them a call.

I called yesterday a few minutes after they opened. I was on hold for maybe 30 seconds, tops. I was on the phone for less than five minutes, and that was even with taking the optional automated survey afterwards. I know my situation isn't quite the same, but they were easy to deal with. They just asked for a couple numbers off my card and said they'd email me and need me to send a picture of the back of my card. I'm still waiting to hear back, but I figured it might take a bit longer because of the weekend. Hopefully I'll hear back on Monday.