Assuming you mean the 'clear' version. I have it and it's pretty good. Smudges a bit but easilly wipeable. For a VZM branded SP it's good. I agree the anti-glare ones are horrrible.
Keep calling. Be persistent. Obviously the Bionic isn't working for you. They certainly can, they may need to check with a supervisor but it can be done. I guess as to speak to a supervisor if they still balk.
No LED while charging wth phone on. (is one when phone is off). Initially annoyed me but I more appreciate the LED for missed calls or texts when charging than I do a charging light.
Never heard of this status. I received a Razr to replace my Bionic several weeks ago. Took a bit of persuasion from me with tech support (was initially offered a Charge, Rezound and something else. I politely declined and held firm).