Recent content by Nicole Summers

Rocknocker, The Moto G does not support adapters of any kind and it might actually damage the SIM card slot if you use one. Virgin has this policy that they don't provide any micro SIM cards anymore and they send out adapters. That can break your SIM slot! Hopefully it's not that - have someone...

Hey, You could reset the APNs, just go to settings--> more--> mobile networks--> access points--> tap on the 3 little dots on the upper right corner--> reset the APN to standard. This will force the phone to reread the APNs from the SIM card. There is also the possibility to start your phone...

Hey all, that's a Kitkat issue, using a different launcher such as Nova launcher should help. Cheers, Nicole

Hey JohnCenaFan, Can you take the call and speak normally? Can you end the call as well? What I am seeing on the screenshot is the stock Android way to make the call button more visible. This is normal. Cheers, Nicole

Can you post a screenshot? Is the whole screen black, as if the proximity sensor darkens the display? Do you use any display protectors/ housing? Cheers, Nicole

That's a known issue - it has something to do with how Android terminates the stock launcher and has been seen on other Android devices as well. If you download another launcher then you won't have this anymore. Some seem to work better than others - I personally use the Nova launcher. Hope...

Hi James, In other forums users say that it only happens once. Has this happened more than once for you? Cheers, Nicole

Re: Battery glitch? Hey all, As far as I know the Kitkat update applied changes to the battery meter. A full charging cycle (0% to 100% and then +1h on 100%) should help. Cheers, Nicole

Hey Groovynik, You can try another app such as hangout, it works there. Cheers, Nicole

Hey, are you using a MAC? If so you need Android File Transfer: Android.com If you are using Windows XP try updating your computers media structure. Download all these from the official Microsoft website though: - NET Framework 4.0 - Windows Media Player 12 - all 3 servicepacks (SP1,2&3)...

@shmotog: remaining files after an update can cause issues, so if anyone experiences funky issues which happen as well in safe mode, it is well worth a shot to reset the phone @lagging home screen: An app such as cache cleaner from the Google Play Store might help Cheers, Nicole

That usually happens when an old number is transferred. The phone only reads from the SIM card where the number is stored. If the number on the SIM has not been updated then the phone will either show the old number or <invalid>. The phone manufacturer can't really do anything here, but maybe...

Hey all, it might depend on what the network provider offers. I am on Giffgaff in the UK and I only get shown 3G. My partner is on 3 and can see both 2G and 3G. We both have retail UK. I would assume Giffgaff only rents 3G capacity from O2, but doesn't rent 2G capacity. Therefore Giffgaff wold...

...or Skype? Skype seems to cause a wakelock on an app that counts towards the media server app. Cheers, Nicole

Hey both, does that happen as well with a different SIM? If yes, the issue lies with the phone, if not, then the issue lies with the SIM card. If the issue lies with the phone, try to reboot into safe mode and use it for a day. If that doesn't happen anymore, then the issue lies with an app...