I recently upgraded to a Galaxy Note 4 (running KitKat the day I got it). When I installed MobileIron and TouchDown (my company's email solution package), I of course got the message that I would need to set a password to lock my device. I dutifully did, and settled down to the drudgery of entering a password every 15 minutes for the rest of my life again.
Then came Lollipop. I was noodling around in the security settings about a week after I upgraded, and lo and behold the fingerprint reader became an option! I trained it and all was happy and joyful in me-land.
After about a week, though, Lollipop got a little sour on me and I did a factory reset to try and clear it up. Sure enough, the factory reset fixed my problems - but - but - now the fingerprint reader is no longer an option. I haz a sad. :'(
Is anyone aware of any setting that would allow me to use the fingerprint reader again? Something in Knox that I missed, maybe? My IT department doesn't seem to mind if it works, they just don't have a setting in MobileIron on the Android side that can turn on fingerprint readers specifically since, of course, there is no standard fingerprint reader implementation that spans more than one manufacturer.
Then came Lollipop. I was noodling around in the security settings about a week after I upgraded, and lo and behold the fingerprint reader became an option! I trained it and all was happy and joyful in me-land.
After about a week, though, Lollipop got a little sour on me and I did a factory reset to try and clear it up. Sure enough, the factory reset fixed my problems - but - but - now the fingerprint reader is no longer an option. I haz a sad. :'(
Is anyone aware of any setting that would allow me to use the fingerprint reader again? Something in Knox that I missed, maybe? My IT department doesn't seem to mind if it works, they just don't have a setting in MobileIron on the Android side that can turn on fingerprint readers specifically since, of course, there is no standard fingerprint reader implementation that spans more than one manufacturer.