Why can't I seem to open my picture messages?

[AC Question]

i can't open my picture messages

I just got the lg stylo i can send picture messages but when i recive them i can't open them it just says retry or unable to open
I have connection and heads already restated the phone

 

[sydneycooper1979]

Re: i can't open my picture messages

Double check the settings in your message app and make sure MMS is checked. You can also try downloading a third party app like textra and see if you can get them through that app. If that doesn't work, you may want to take it to your carrier and have them help. It could be something on their end.