Galaxy J3 Sky won't receive calls or texts when powered up

[Boston02116]

Sorry to post this twice. I couldn't find the Samsung forum.

A couple weeks ago I changed my Straight Talk phone from a Moto E to the new Samsung Galaxy J3 Sky.

Sometimes I turn my phone off at night so I'm not disturbed. I noticed that when I turn it back on in the morning, it won't receive calls, texts or voicemail notifications unless I make a call with it or toggle the data off and on. I didn't realize this was happening and was missing calls and voicemails for days. If I make a call to my phone, it goes right to voicemail like it's not even on the network. But signal is great. I can see a Verizon tower from my window.

Does anyone else have this problem? Is this normal for Samsung phones?

 

[B. Diddy]

Can you tell if the calls and texts are actually coming through, but just without an audible notification tone, or even a notification icon in the status bar? Or are they definitely not reaching your phone at all? Have you tried contacting Straight Talk support (although I know they tend not to be very helpful)?

 

[Boston02116]

Thanks for your reply.

Calls were definitely not coming through. When I called from other phones it went straight to voicemail.

I messed with the phone all night. Called Samsung. They blamed network issues. But my other phone was fine.

A factory reset seems to have fixed the problem. Don't know why. The phone is new. Not much on it except a few apps that were on my old phone. Do apps corrupt a phone? I'd think the part of the OS which controls the phone and associated chipsets etc would be immune to anything which affects it's basic functions as a phone. Unless you root the phone that is. I just hope the problem doesn't come back.

 

[B. Diddy]

Glad it's working again. If the problem comes back, see if it goes away in Safe Mode: How to turn on safe mode on Samsung Galaxy J3 (2016)

 

[Boston02116]

Cool thanks!