My Moto phone,is offline,, Please Help! Thanks

[Judy Jetson 2]

It has been 3-4days now , I have full bars! but My 3Ggoes from "1x to 3G-"to only having the bars!?? And I Don't know what to do, I don't know Why it is happening!! I have Never seen this before.. please Help me,. Thank you!

 

[Judy Jetson 2]

This does mess with my messages,/messaging and it is frustrating! you know, I really appreciate your help!! Thank you.