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  1. Thread Author  Thread Author    #1  

    Default Moto G and USB cables (charging & data)....some don't work?

    Hi guys...was wondering if anyone who owns a Moto G can tell me if their phone does not always connect to their PC (in USB connectivity mode) or simply does NOT charge using certain micro-USB cables?

    Anyone find they have an issue with a certain charger or cable that does not want the Moto G to charge or connect to PC??


    Thanks in advance for your help!


    Sent from my Moto G using Tapatalk
  2. #2  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    in a USB cable, there are multiple wires. Some are specifically for carrying current (to power/charge the device), some for carrying data. Cheap USB cables (esp from eBay) tend to be "charge only" cables - meaning the data wires are not connected or simply not there to save manufacturing costs. If you pay for a reasonable brand name you should be getting a proper USB cable which can and will charge as well as carry data to and from the device. Or if the cable you're using is old or damaged the wires inside could be kinked or broken which would affect how well it would work - if it would work at all.

    If you are having problems connecting your MotoG to the computer, try a different cable - preferably the one that came in the box. If you have a couple spare USB cables try each one to see. You might have one that is "Charge only" - I get rid of these whenever I find them. Mostly I charge my devices using a wall charger, but occasionally I need to transfer data on or off of them - and I don't want to be messing around with cables that are built to be "charge only". If I plug it into my computer I know that it can charge as well as transfer data.
    "I can only see half of what's going on
    But i'm alright
    'Cause I can still smile"

    Wide Mouth Mason - Smile
  3. #3  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    Hi GravityMan,
    There's definitely something weird going on with cables and chargers with the Moto G, it likes some and not others as you'll find in various threads in the forum.
    I was initially using the Motorola supplied cable with an old HTC plug/charger, sometimes it would be fine and other times it wouldn't work properly...I since bought another plug/charger which works without any problems.
    The plug/charger I bought is 2100mA
  4. Thread Author  Thread Author    #4  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    I see.....ur right.... It seems to like some cables/chargers combinations and not others.....in not sure why? U seem to know a bit more about it...

    Sent from my XT1033 using Tapatalk
  5. #5  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    Quote Originally Posted by GravityMan View Post
    can tell me if their phone does not always connect to their PC
    Lemme try and throw some clear light on this issue as many things in play.

    I would be very surprised if it is the actual cables as there are a bunch of variables.

    Many USB ports especially on laptops are not powered, they only have data lines. Often just one of the two or three ports will actually be powered internally.
    Many USB ports especially on laptops will have power but able to be turned off/on according to some settings.
    Many USB ports especially on laptops will have power turned off if the battery is getting low or the laptop is running on battery and not plugged into the mains.
    Many USB ports especially on laptops deliver differing amounts of current. The USB protocol 2 is rated at a max of 500mA and USB 3 at 900mA. Either or both of those can be throttled back and/or shut off on some PCs, laptops especially.
    Many walwart power supplies are apple tweaked to require a signal from the device to let the flow begin. Dumb idea but hey, it's apple OK. Without that signal nothing happens and that's why you will often see two USB ports on a walwart and one will have a tiny "A" alongside it. That port will not deliver current unless an apply-type signal is present whereas the other port is "normal."

    Very, very unlikely to be the cable -- unless it is a faulty cable..
  6. #6  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    Recently bought a Moto g in india. I have the same USB cable issue (not charging my Moto G) . The cable is working fine and it is charging other adroid phones connected to my laptop USB ports. That means there is no issue with USB ports as well. Even if I buy another USB cable for moto G ,what's the guarantee that it would work?
  7. Thread Author  Thread Author    #7  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    Good question..... Trial and error my friend

    Sent from my XT1033 using Tapatalk
  8. #8  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    Hi Friends,

    Even i am facing the Similar issue as a alternative resort i am using Google Drive to transfer my files to Fone, Even Moto Migrate feature is so simple to transfer data as sited in most of the reviews online.

    i have used 2 different USB cable an Sony one & a Samsung one & they are original ones ,Still the issue continues.

    I hope someone would have cracked a solution if yes, please share the solution here.
  9. #9  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    I used 2 cable of Sammy's one did work but other one only charging.

    Moto G DS
  10. #10  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    I was grossly disappointed with the same issue on my Moto G. But I have found a quick-fix with regards to this. All you have to do is restart the phone while connecting it to the laptop via the usb cable. It works after that. It's still a mighty pain to do that every time.

    Edit: It's been two days now since the problem but after restarting the phone that time, it hasn't given me any issues again.
    Last edited by vincekeel; 03-21-2014 at 06:52 AM.
    Thanked by:
  11. #11  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    Quote Originally Posted by vincekeel View Post
    I was grossly disappointed with the same issue on my Moto G. But I have found a quick-fix with regards to this. All you have to do is restart the phone while connecting it to the laptop via the usb cable. It works after that. It's still a mighty pain to do that every time.

    Edit: It's been two days now since the problem but after restarting the phone that time, it hasn't given me any issues again.
    This worked!! Thankss
  12. #12  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    I am facing the same problem. After rebooting phone, moto g connects to pc. But once i remove usb cable, and try again to connect, it doesn't. So have to reboot phone again.
    My phone came with the kitkat version and on PC windows 7 is installed. Any fix to this ?
  13. #13  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    I have tried few usb cables with different results.
    -While the old nokia cable(very old one) worked absolutely fine with reasonable data transfer speed along wiht charging
    -Samsung cable (relatively new provided with Samsung Galaxy Y) sucked all my battery power (80% to 0 in matter of second). I'm not quite sure if there was a problem with laptop port.
    As of now I have stopped using data cable
  14. #14  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    Here is the solution..go to the settings->Storage->USB Computer connection->check the media device
    And enjoy you data sharing with laptop/PC.
    Thanked by:
  15. #15  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    same thing happened to my mobile when I connected my MOTO G to my laptop through a samsung datacable, it sucked all the power from my mobile. Let me know if any one have an idea about this issue.
  16. #16  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    yesterday I plugged my Moto G to transfer data to my Laptop.... first thing the connection doesn't establish properly. it often fluctuates.
    second thing when I tapped on MTP mode phone got turned off and when I plugged it out then I saw that battery power drained to 0% from 84%.

    Kindly advise which is the best suitable cable to buy which ensure both charging and Data transfer.

    Thanks!
  17. #17  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    by mistake i switched off my usb connection (moto E)
    & was wondering why i am unable to connect moto e on my system via usb .. even usb chargers were not recognised by moto E .. tried many things.. when solution was so simple :|

    any ways i hope this might help you as well

    for forming usb connection do the following steps on your moto phone

    settings>storage>> : (settings of storage) >> usb computer connection >> mtp (check the 1st option)

    & install moto usb driver on your system i.e

    https://motorola-global-portal.custh...p/30,6720,9050

    (ps: found link via google only)

    i hope this helps you
    Thanked by 2:
    Mahesh Naikare likes this.
  18. #18  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    USB Cables with only two wires (ground and 5V) do not work. USB Cables with all 4 cables do work. I have been testing with a lot of cables. That is what I discovered after cutting some cables. Besides the older Blackberries, these are the only phones that seem to have this limitation.
  19. #19  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    What I have observed for MOTO E is the USB cable can be used for data connection and charging. But NOT in XP OS based system where it is only transferring data, where as in Windows 7 based system the Phone is charging as well as transferring data
    I have tried both in 2-3 systems ( of both type each) and the result was same. I have tried with 3 different cable in different PC each time result was same. However the MOTO G was tried only in one XP based ( and one cable only) system where it was charging
    Has anyone else had the same experience
    Can someone explain the reason for it
  20. #20  
    Inundated's Avatar

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    Default Re: Moto G and USB cables (charging & data)....some don't work?

    Bought 3, 6 foot cables for 81 cents a piece (that is not a typo) from Monoprice. So far, they work like a champ on my G. Nice, snug fit.

    Cost me more to ship them than to buy 3!
  21. #21  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    Quote Originally Posted by GravityMan View Post
    Hi guys...was wondering if anyone who owns a Moto G can tell me if their phone does not always connect to their PC (in USB connectivity mode) or simply does NOT charge using certain micro-USB cables?

    Anyone find they have an issue with a certain charger or cable that does not want the Moto G to charge or connect to PC??


    Thanks in advance for your help!


    Sent from my Moto G using Tapatalk
  22. #22  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    Thank you Swati for sharing the info.

    I was so frustrated for not finding usb connectivity option for my MOTO E.

    i tried debugging also but it was not at all useful. Thank you one again for info.
  23. #23  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    I didn't receive a USB cable with my Moto G, just a wall charger. Anyway, I have tried to use a cable I had with no luck. The PC sees the phone as a
    portable device and I can see the folders and copy FROM them, but I cannot copy to them. It fails. I had no trouble using wifi to transfer. Sometimes, as mentioned, it drained the battery. I guess I will have to get another cable and try again or just do wifi with software.
  24. #24  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    Hey guys even I'm facing the same problem with my moto g. The only temporary solution is to restart the phone whenever it never gets detected on the laptop/PC, following which connectivity is successful for the time being.. I've brought this to the notice of moto xperts on the Motorola web forum, and have been asked to hand in the handset into a service centre which I didn't as I needed the phone during my examinations. I'll be handing it in to them soon and update y'all what happens.. In the meanwhile I suggest that others voice this issue together on the Motorola owners forum PLEASE.

    Posted via Android Central App
  25. #25  

    Default Re: Moto G and USB cables (charging & data)....some don't work?

    Btw the cable that I've been using is a BlackBerry USB cable, which works pretty smoothly for connecting any other device to the pc, with the exception of the moto g. So its clearly not the cable's fault.

    Posted via Android Central App
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