Moto G: Unable to download any apps from Play Store

[Jeroz Coelho]

I had the same issue. I did a simple task and it started working.

Go to Settings-> Apps -> All -> Settings -> Reset app preferences.

It started working immediately after I did this.

Try and see. All the best.

 

[Abhishek k]

I had also faced this problem and find out this solution:

go to Settings-> App ->Google Play store

1) do forced stop.
2) Clear Cache

restart your phone

go to play store and download app. Make sure you have a valid data plan or wifi.

It might be fix your problem.

 

[Jyothish Kumar1]

I tried the following as per your advice..Problem solved..
Go to settings->Apps->Google Play-> Uninstall Updates

Thank you..

 

[Jenny Christopher]

Hi,

I have upgraded android Lollipop 5.0.2 in my Motorola Moto G 1st Gen mobile. Now i unable to get updates any apps from play store so if u know any problem about that pls let me know how to get updates.


Thanks
J.Jenny

 

[Samy Nathan1]

thanks Abhishek k ... this method worked....

 

[Cassidy Thor]

you have to use the play store app on the phone.do not use through the internet

 

[lubna karkaria]

Hello,

Your method really worked for my new Moto E.

Thank you for your help.

 

[psjoshi999]

I had the same issue. I did a simple task and it started working.

Go to Settings-> Apps -> All -> Settings -> Reset app preferences.

It started working immediately after I did this.

Try and see. All the best.

It worked 4 me. I did cleared preferences.
Setting..... App...all...::clear preference.

+

I also uninstalled Google play store app

 

[Rajashekar Reddy Pandiri]

1.When U r downloading UPDATES of an app Don't use UPDATE ALL button in Playstore, instead go to that particular APP's page and click on UPDATE. It should work 5n.
otherwise
2.Go to Settings -> Appa -> "Your App" then click CLEAR CACHE and then try point 1.

 

[BHARATH S N]

am not able to download facebook from play store n my Moto G2..i am getting some error.. s there any problem wth play store. Unknown Error code during application installation : 504

 

[Vasence]

Go to Settinggs -> Apps -> All
Then Google Pay store and clear cache and clear data.
Also do the same for Google Services Framework
Start Play store and try few times to reload it if you get some error message.
This is working for me when I had same issue with Facebook.

 

[Sasmita Sahoo]

Mine in MOTO G 2nd gen set
First time messenger for fb has no problem of installation , but on unstallation and again reinstallation, unable me to install any of the application in my mobile.

I had tried with these suggestions -
1. Go to settings->Apps->Google Play-> Uninstall Updates
restarted my mobile and again tried to install an apps. It starts installation , but stops after 91% sometime 99%

2. Go to settings->Apps->Apps-> All ->settings '....' (Reset all apps preferences)
restarted my mobile and again tried to install an apps. It starts installation , but stops after 91% sometime 99%


Please help me out someone.

 

[KUMAR UJJWAL]

That really helped. I think the new updates are having some issues.

 

[Imtiyaz P]

This worked for me

go to Settings-> App ->Google Play store

1) do forced stop.
2) Clear Cache

restart your phone.

 

[Yesica1993]

Your response is from 2014, but I was having the issue now and it looks like your solution may be fixing it.

Thank you so much. It's a bit of an emergency situation!

 

[kathrivnak]

I had the same issue. I did a simple task and it started working.

Go to Settings-> Apps -> All -> Settings -> Reset app preferences.

It started working immediately after I did this.

Try and see. All the best.

Thank you for this tip after trying unsuccessfully to get help from the playstore and my carrier for months now this tip finally did the trick and saved me from buying another phone which I really couldn't afford. You're the best!

 

[Streuen Videos]

Click here and watch the video How to fix downloading problem https://youtu.be/MstvBqpGRMU

 

[Thomas Vijay]

I had also faced this problem and find out this solution:

go to Settings-> App ->Google Play store

1) do forced stop.
2) Clear Cache

restart your phone

go to play store and download app. Make sure you have a valid data plan or wifi.

It might be fix your problem.

Thank you it worked successfully.