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  1. Thread Author  Thread Author    #1  

    Default Moto G: error on update

    My phone will not update. When I do it powers off, tries to update and it ends in an error. It then reboots to its former state. Bootloader has been unlocked, and have tried to update with a rooted and unrooted state. Still no joy. Even tried factory settings and recovery. Still no joy. Any ideas?
  2. #2  
    Ry
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    Default Re: Moto error on update

    Quote Originally Posted by berlin00 View Post
    My phone will not update. When I do it powers off, tries to update and it ends in an error. It then reboots to its former state. Bootloader has been unlocked, and have tried to update with a rooted and unrooted state. Still no joy. Even tried factory settings and recovery. Still no joy. Any ideas?
    Which Moto G do you have?
    Android Central Moderator

    Motorola Moto X (212.55.26.ghost_verizon.Verizon.en.US, KitKat 4.4.4)
    Motorola Moto G (210.12.41.falcon_cdma.Verizon.en.US, KitKat 4.4.4)
    Google Nexus 7 2012 (LRX21P, Lollipop 5.0)
    What other devices have I had? Here's my phone timeline.
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  3. Thread Author  Thread Author    #3  

    Default Re: Moto error on update

    Erm. 16gb, 4.4.2. GB Retail, if that is what you mean.
  4. #4  

    Default Re: Moto error on update

    What update do you mean..

    If you are on kk it's updated already. Gsm or cdma?

    sent from my Nos M7 DNA
  5. Thread Author  Thread Author    #5  

    Default Re: Moto error on update

    It is a secondary update to the major new kitkat. Get back to you on whether Gsm or CDMA. It is boot locker unlocked. Just get Error message with this update. Probably done something to screw it up. Your help is appreciated big time.
  6. Thread Author  Thread Author    #6  

    Default Re: Moto G: error on update

    Yes
    It is a sim phone... Tried it without the sim. Same result.
  7. Thread Author  Thread Author    #7  

    Default Re: Moto G: error on update

    Yeah. Sim phone. Bootloader unlocked. It was rooted. I unrooted it. Update goes ahead. Phone reboots to "updating" pic of Android. Then comes up with Error. It reboots again, back to its formal state. Saught advice from Motorola. They said try Recovery. Would not update. They then said try Factory Reset. Tried it. No joy. Have tried it with the SIM and without.
    Do you think I will have to flash the phone with a Retail Firmware, or is their something simpler I could do?

    Thanks
  8. Thread Author  Thread Author    #8  

    Default Re: Moto G: error on update

    Does anyone have any ideas about this? Sick of this constant update error.
  9. Thread Author  Thread Author    #9  

    Default Re: Moto G: error on update

    So I take it this is unfixable and nobody has a clue about this? Should I just take the phone back and request a new one, after all it is under guarantee. Been all over the web and no one is reporting this this apart from me. What do you think?
  10. #10  

    Default Re: Moto G: error on update

    I'd take it back and see if you can swap it out. Not had any issues myself since I bought it on Saturday.

    Fantastic phone.

    Posted via Android Central App
  11. Thread Author  Thread Author    #11  

    Default Re: Moto G: error on update

    Aye. Brilliant phone, but it just just won't update. Pain in the arse, but heyho. Has to be through Mototola, as phones4u will only take replace within a month. Had it for a month and a half. Should be oh hopefully.

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