Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 11 of 11
Like Tree1Likes
  • 1 Post By abhibh
  1. Thread Author  Thread Author    #1  

    Question Whatsapp saved media keeps on disappearing in my MOTO G

    Hello everyone,

    I bought a new Moto G about two weeks back. It was working fine with all the apps that I had installed on it but I have just discovered a new discrepancy in my phone.

    All the media coming on my Whatsapp messenger (videos/photos etc.) are auto saved in the Gallery under the Whatsapp folder, which is as expected. But after 2-3 days, some of it starts disappearing from the phone and I am not able to view it either in the Gallery or directly through Whatsapp and the error given is "Sorry, this media file doesn't exist on your SD card". For example, I had around 30 pics yesterday in Gallery in the Whatsapp folder but now it's reduced to just 11.
    I don't know whether it's happening with everyone having Moto G or is it just me. Please help me with this problem.

    Thanks in Advance!!!
  2. #2  

    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    Quote Originally Posted by Ankit Oberai View Post
    Hello everyone,

    I bought a new Moto G about two weeks back. It was working fine with all the apps that I had installed on it but I have just discovered a new discrepancy in my phone.

    All the media coming on my Whatsapp messenger (videos/photos etc.) are auto saved in the Gallery under the Whatsapp folder, which is as expected. But after 2-3 days, some of it starts disappearing from the phone and I am not able to view it either in the Gallery or directly through Whatsapp and the error given is "Sorry, this media file doesn't exist on your SD card". For example, I had around 30 pics yesterday in Gallery in the Whatsapp folder but now it's reduced to just 11.
    I don't know whether it's happening with everyone having Moto G or is it just me. Please help me with this problem.

    Thanks in Advance!!!
    Do you have some cleaning application such as Clean Master? Have you set it to auto remove files regularly? Check with the settings of such apps.

    Sent from my XT1033 using AC Forums mobile app
  3. Thread Author  Thread Author    #3  

    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    Quote Originally Posted by Nikhil Ramakrishnan View Post
    Do you have some cleaning application such as Clean Master? Have you set it to auto remove files regularly? Check with the settings of such apps.

    Sent from my XT1033 using AC Forums mobile app
    Hi Nikhil,

    I am not using any such cleaning app and checked with the app settings as well as the mobile settings. No such option of automatically removing files is available there.
  4. #4  
    abhibh's Avatar

    Posts
    22 Posts
    Global Posts
    112 Global Posts

    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    Try restarting your phone and see if the media comes back. If not check with es file explorer or Astro if the files are there in Whatsapp media folder.
    vadali sarma likes this.
  5. #5  

    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    Gud afternoon

    i too suffering from the same problem. I am using moto-g for the last three monthss. Suddenly it developed a problem, on the subject referred above.

    I have more than 200 app accounts and used to send msgs regularly. Y.day night it started giving problems.
    All my worries r of no use. I have checked it up with other moto-g users, who confirmed having such inaccuracies. After putting the phone in switch off mode, by luck they r gtg okyy.

    In my case, it is not so. Okay. I could not retrieve old video files. Even the day's files r also facing problems. With msgs like.. Message forwarding failed. Media file is missing

    what is this how to rectify the perennial problem ? Pl suggest how to get rid of such problems pl

    === v.v.s.s.sarma, visakhapatnam
  6. #6  

    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    I am recently facing the same issue though I am using moto g for last 3 month. Please tell me what to do now to recover old pics
  7. #7  

    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    I am also facing the same issue. Whatsapp pictures disappear automatically. I contacted Whatsapp support but no solution.
    I am using Nexus 4.
  8. #8  

    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    I have newly purchased Samsung S6 EDGE 64 GB phone two weeks ago and since the first week All the media coming on my Whatsapp messenger (videos/photos etc.) I am not able to view it either in the Gallery or directly through Whatsapp and the error given is "Sorry, this media file doesn't exist on your SD card".
    I was using IPHONE earlier never had any problems with my Iphone. I am very much disappointed and regret my decision of taking Samsung edge.
    It has 2 years service warranty, but the outlet where I purchased the phone refused to give replacement.
  9. #9  

    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    I have newly purchased Samsung Galaxynote EDGE 32 GB phone two weeks ago and since the first week All the media coming on my Whatsapp messenger (videos/photos etc.) I am not able to view it either in the Gallery or directly through Whatsapp and the error given is "Sorry, this media file doesn't exist on your SD card".
    I was using IPHONE earlier never had any problems with my Iphone. I am very much disappointed and regret my decision of taking Samsung edge.
    It has 2 years service warranty, but the outlet where I purchased the phone refused to give a replacement or solve the issue
  10. #10  

    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    Hello ankit..have u resloved ur whatsapp media disappearing problem??if yes then tell me how..becz i am facing the same problem right nw...i bought moto g2 a week ago and since then i am facing that problem.
  11. #11  

    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    Hi Ankit,

    were you able to resolve your problem? I have a HTC and am facing the problem.

Similar Threads

  1. Deleted emails keep coming back
    By cstrasz in forum Samsung Galaxy Note 3
    Replies: 3
    Last Post: 04-29-2015, 02:23 PM
  2. Sideloaded apps disappearing from Apps list.
    By Joel Aarhus in forum Samsung Galaxy Gear
    Replies: 7
    Last Post: 04-23-2015, 01:47 AM
  3. My phone just died..
    By Aj Irawan in forum Google Nexus 5
    Replies: 3
    Last Post: 04-19-2014, 10:05 AM
  4. Replies: 4
    Last Post: 04-18-2014, 12:53 AM
  5. Media Scanner
    By calvingphotos in forum Sprint LG G2
    Replies: 0
    Last Post: 04-18-2014, 12:06 AM

Posting Permissions