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  • 1 Post By abhibh
  1. Thread Author  Thread Author    #1  

    Question Whatsapp saved media keeps on disappearing in my MOTO G

    Hello everyone,

    I bought a new Moto G about two weeks back. It was working fine with all the apps that I had installed on it but I have just discovered a new discrepancy in my phone.

    All the media coming on my Whatsapp messenger (videos/photos etc.) are auto saved in the Gallery under the Whatsapp folder, which is as expected. But after 2-3 days, some of it starts disappearing from the phone and I am not able to view it either in the Gallery or directly through Whatsapp and the error given is "Sorry, this media file doesn't exist on your SD card". For example, I had around 30 pics yesterday in Gallery in the Whatsapp folder but now it's reduced to just 11.
    I don't know whether it's happening with everyone having Moto G or is it just me. Please help me with this problem.

    Thanks in Advance!!!
  2. #2  

    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    Quote Originally Posted by Ankit Oberai View Post
    Hello everyone,

    I bought a new Moto G about two weeks back. It was working fine with all the apps that I had installed on it but I have just discovered a new discrepancy in my phone.

    All the media coming on my Whatsapp messenger (videos/photos etc.) are auto saved in the Gallery under the Whatsapp folder, which is as expected. But after 2-3 days, some of it starts disappearing from the phone and I am not able to view it either in the Gallery or directly through Whatsapp and the error given is "Sorry, this media file doesn't exist on your SD card". For example, I had around 30 pics yesterday in Gallery in the Whatsapp folder but now it's reduced to just 11.
    I don't know whether it's happening with everyone having Moto G or is it just me. Please help me with this problem.

    Thanks in Advance!!!
    Do you have some cleaning application such as Clean Master? Have you set it to auto remove files regularly? Check with the settings of such apps.

    Sent from my XT1033 using AC Forums mobile app
  3. Thread Author  Thread Author    #3  

    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    Quote Originally Posted by Nikhil Ramakrishnan View Post
    Do you have some cleaning application such as Clean Master? Have you set it to auto remove files regularly? Check with the settings of such apps.

    Sent from my XT1033 using AC Forums mobile app
    Hi Nikhil,

    I am not using any such cleaning app and checked with the app settings as well as the mobile settings. No such option of automatically removing files is available there.
  4. #4  
    abhibh's Avatar

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    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    Try restarting your phone and see if the media comes back. If not check with es file explorer or Astro if the files are there in Whatsapp media folder.
    vadali sarma likes this.
  5. #5  

    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    Gud afternoon

    i too suffering from the same problem. I am using moto-g for the last three monthss. Suddenly it developed a problem, on the subject referred above.

    I have more than 200 app accounts and used to send msgs regularly. Y.day night it started giving problems.
    All my worries r of no use. I have checked it up with other moto-g users, who confirmed having such inaccuracies. After putting the phone in switch off mode, by luck they r gtg okyy.

    In my case, it is not so. Okay. I could not retrieve old video files. Even the day's files r also facing problems. With msgs like.. Message forwarding failed. Media file is missing

    what is this how to rectify the perennial problem ? Pl suggest how to get rid of such problems pl

    === v.v.s.s.sarma, visakhapatnam
  6. #6  

    Default Re: Whatsapp saved media keeps on disappearing in my MOTO G

    I am recently facing the same issue though I am using moto g for last 3 month. Please tell me what to do now to recover old pics

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