1. Brian9999's Avatar
    HELP My moto G now refuses to play almost all of my music after this update

    Anyone else with similar problems?
    07-26-2014 02:39 AM
  2. blackveils's Avatar
    have you tried clearing the system cache? (using the following method)
    https://motorola-global-portal.custh...p/30,6720,8696

    sometimes when a function is not working correctly, this can fix it.
    Scott Langewisch likes this.
    07-26-2014 04:26 AM
  3. Brian9999's Avatar
    Hi Tried this on my Moto G but no dice thanks for the try

    Noticed that the ringtones I was trying to use were all tracks from the albums my machine will not play.

    All of these albums are ones which I own the CD, legally and have ripped them to transfer them to the phone.

    On the previous Android version they all played perfect but on 4.4.4 Kitkat DISASTER DO NOT DOWNLOAD THIS UPDATE
    07-26-2014 07:54 AM
  4. kitkatkid's Avatar
    are you also facing any such problems?

    @Brian9999 do you know anyone else with such problems? Also you're suggested to do a factory reset...
    07-27-2014 02:28 AM
  5. Brian9999's Avatar
    All the files that cannot now be played are WMA files ripped from legally owned CDs via windows media player. Looks like the latest Kitkat update stops Google play music from now playing these files. Have downloaded a 3rd party music player app. that plays mp3 AND wma files. So far so good but no shuffle feature. Nil points to Android for this.
    07-31-2014 10:46 AM
  6. Ry's Avatar
    So the issue is with Google Play Music no longer recognizing WMA files locally after the KitKat 4.4.4 update?

    What do you see in Google Play Music? Do your tracks show up? Please clarify "refuse".
    07-31-2014 11:52 AM
  7. Ry's Avatar
    Which model Moto G do you have?
    07-31-2014 12:07 PM
  8. Mangalam1's Avatar
    I have the same problem. Cannot play any wma music files anymore. Have cleared cache. Have done 'factory reset'. Have insttalled other players than Google Play Music ( Rocket Play, Player Pro, AIMP). Each time same problem. Can only play MP3 files. Before update to 4.4.4 there was no problem. Any suggestions?
    08-02-2014 11:31 AM
  9. Mangalam1's Avatar
    Yes.

    Posted via Android Central App
    08-02-2014 04:51 PM
  10. BuckWilde's Avatar
    I've been having this same issue as well. I have music on my phone, stuff I ripped myself from my own CD's, and now it doesn't work anymore. It was when my phone updated to 4.4.4 that it stopped reading WMA files. I've tried several different apps, and they wont play. What's funny is the music I down loaded works fine because that's all mp3's.
    09-01-2014 01:42 PM
  11. Scott Langewisch's Avatar
    clearing the cache seems to of fixed my moto X will know more after I use more thanks for the link
    09-24-2014 07:25 PM
  12. Beckerman's Avatar
    Same problem! After the upgrade none of my WMA files will play.
    When I tried Rocket Play the same thing happened. My Moto G no longer plays music.
    I tried clearing the cache and the data but that did nothing.
    I also tried adding a new album, but Google Play couldn't find it and Rocket play said "sorry, the free player failed to play the song."
    11-12-2014 04:16 PM
  13. maxell_magic's Avatar
    The problem that I am having is that Play Music detects all the audio files in the memory card and not just one specific folder, so when I try to play music everything is mixed in the same list. In the other hand, when I try to use another music player the audios stop suddenly after I lock the phone, so I have no idea what could be doing the players from shutting down or how to configure Play Music to only play music from an specific folder.
    Any ideas, suggestions?
    12-16-2014 03:32 PM
  14. Ry's Avatar
    The problem that I am having is that Play Music detects all the audio files in the memory card and not just one specific folder, so when I try to play music everything is mixed in the same list
    That is how Play Music is designed.
    12-16-2014 03:45 PM
  15. F111Droid's Avatar
    It is even more complicated. I had no issues with any WMA in Android 4.4, other than some album art showing up and some not. In Android 4.4.2, I get a message for some of those same songs that "Sorry, the player cannot play this audio file for it is modified or deleted." for multiple songs from multiple albums I own. Each of the folders and songs shows up in File Manager, Music Player and Google Play Music. However, every song from one album plays either when I select it from File Manager and click on it or select it to play from either Music Player or Google Play Music. I have not determined why every song from this one album backed up in WMA format plays and the others do not.
    11-18-2015 05:23 PM

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