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  1. Thread Author  Thread Author    #1  

    Default Moto G My Phone Number in About Phone Incorrect

    I have purchased a New Moto G but transfered my old phone number across but kept the new sim.(All done via Tesco Customer Care)

    Therefore under Status - My Phone number shows as the one that came with the phone.

    Can it be made to show my new Phone Number

    Thanks
  2. #2  

    Default Re: Moto G My Phone Number in About Phone Incorrect

    Quote Originally Posted by mjc1216 View Post
    I have purchased a New Moto G but transfered my old phone number across but kept the new sim.(All done via Tesco Customer Care)

    Therefore under Status - My Phone number shows as the one that came with the phone.

    Can it be made to show my new Phone Number

    Thanks
    Hi mjc1216,

    Mine was like that too even though I took my sim from my old phone and put it into the new Moto G...then after a few weeks I noticed it had changed to the correct number by itself. Not sure if it was an update from my phone company EE/Orange or what...I wouldn't worry about it.
  3. #3  

    Default Re: Moto G My Phone Number in About Phone Incorrect

    Same situation here. It shouldn't cause any problems and may well update itself at some point. If not and you know someone willing to lend you a Blackberry handset for 5 minutes, Blackberry's include a sim editor which you can use to manually correct it (You'll need to put your Moto G Sim into the Blackberry temporarily to do this).
  4. #4  

    Default Re: Moto G My Phone Number in About Phone Incorrect

    Mine does not even show a phone number just says 'unknown'.
  5. #5  

    Default Re: Moto G My Phone Number in About Phone Incorrect

    Quote Originally Posted by MotoClive View Post
    Mine does not even show a phone number just says 'unknown'.
    Same here. Mine is sim free phone though, Im using giffgaff on it.
  6. #6  

    Default Re: Moto G My Phone Number in About Phone Incorrect

    That usually happens when an old number is transferred. The phone only reads from the SIM card where the number is stored. If the number on the SIM has not been updated then the phone will either show the old number or <invalid>.

    The phone manufacturer can't really do anything here, but maybe the store can?

    Cheers,
    Nicole
  7. #7  

    Default Re: Moto G My Phone Number in About Phone Incorrect

    Hi all I had the same problem after having my number ported after a lot of searching I found out the following
    1) you normally cant change the sim phone number on a android phone
    2) you can on a blackberry = did not have access to one to check if poss
    3) you can on ios = again could not check
    4) you can on some old none android phones I had a old Samsung d900 and I put my sim in and changed it (settings/own number/edit)
    Hope this helps = from what I read the fact that the sim number is wrong/no existent does not give any probs at all

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