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  1. Thread Author  Thread Author    #1  
    jakemonO's Avatar

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    Angry google search on my moto g not finding contacts

    When I use google search and type in a contact name, I used to get that contact at the top of the search results and be able to click through to dial that person. I don't know exactly when that stopped working but for the last month or so, the only way for me to search contacts is directly from the contacts app. In the phone search tab of the google settings app, the contacts app is not even listed, which -I don't know that it ever was- I find incongruous. All I see is Chrome, Play Books and Play Music.

    This is an important basic functionality that is broken for me, anyone have any ideas?

    I have Kitkat 4.4.3 and the following linked sync accounts:
    facebook
    linkedin
    youmail
    whatsapp
    jabber
    skype
    meetup
    +3 google accounts

    (in case one of those providers is causing a known issue)

    google search on my moto g not finding contacts-screenshot_2014-06-09-09-55-24.png

    Any help is appreciated.

    (cross post from android forums)
  2. #2  

    Default Re: google search on my moto g not finding contacts

    Welcome to Android Central! That's kind of weird. Go to Settings/Accounts-Google, select any of your Google accounts, then make sure Contacts is checked in that list.
  3. Thread Author  Thread Author    #3  
    jakemonO's Avatar

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    Default Re: google search on my moto g not finding contacts

    tried that, see screenshot...

    google search on my moto g not finding contacts-sync-screenie.png
    Quote Originally Posted by B. Diddy View Post
    Welcome to Android Central! That's kind of weird. Go to Settings/Accounts-Google, select any of your Google accounts, then make sure Contacts is checked in that list.
  4. #4  

    Default Re: google search on my moto g not finding contacts

    Not sure what's going on. Try clearing the system cache partition. The steps for the Moto G are the same as those for the X: https://motorola-global-portal.custh...he/action/auth
  5. Thread Author  Thread Author    #5  
    jakemonO's Avatar

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    Default Re: google search on my moto g not finding contacts

    Tried wiping cache as suggested, still no contacts in search.
    Last edited by jakemonO; 06-12-2014 at 07:08 AM. Reason: readability
  6. #6  

    Default Re: google search on my moto g not finding contacts

    How about removing your Google account, then adding it back?

    Posted via Android Central App--please excuse the brevity and any typos!
  7. Thread Author  Thread Author    #7  
    jakemonO's Avatar

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    Default Re: google search on my moto g not finding contacts

    I've been on with Mtorola support all morning. I've actually did a factory reset. If anything, the problem is worse as now all I see in the google phone search app listing is play music
  8. #8  

    Default Re: google search on my moto g not finding contacts

    This may seem like a stupid question, but are you sure your Google Search version is up to date? If a Google system app has never been updated, it won't necessarily prompt you--you have to look for it yourself. Go to the Google Play Store and search for Google Search, and see if there is an Update button. Or go to Settings>Apps>All, select Google Search, and tell us what version it is. Mine is 3.4.16.1149292.arm.
  9. Thread Author  Thread Author    #9  
    jakemonO's Avatar

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    Default Re: google search on my moto g not finding contacts

    I checked and I have the latest version. Its definitely a 4.4.3 incompatibility as Motorola actually sent me a new phone that worked fine until I (stupidly) did the 4.4.3 upgrade this morning and now I'm back to square one. Is there any way for me to downgrade from 4.4.3?
  10. #10  

    Default Re: google search on my moto g not finding contacts

    I can't help you with downgrading, but definitely give feedback to Motorola about this!

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