Has anyone done this? If there is something wrong with the phone you receive (defects and whatnot), how are you getting exchanges? Has anyone had any successes with exchanging a motomaker phone for a new one?
Yes, They replaced mine very graciously with no hassles and no questions asked.
When I was ordering it, somehow my Moto X ended up with a black front instead of the white I intended and did not notice it when I completed the order. After a few days of mild disappointment I contacted them and they said no problem to replace it and provided a code to use on MotoMaker. I chose advance replacement and gave them a credit card to secure it ($479) until they received and processed my original unit. They provided a FedEx RMA label for the return.
I think you have 14 days to return if you are not satisfied with the design.