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  1. Thread Author  Thread Author    #1  

    Default Moto X: Camera stuck in front facing

    My moto x's camera is stuck in the front facing mode. when i open the camera app there is no option to switch the camera to "selfie" mode. The icon that had been in the bottom left has disappeared. I chatted with motorola support and they walked me through clearing the partition and doing a factory reset and after i opened the app after the factory reset everything looked fixed but when i opened it again the icon had disappeared. Any idea whats wrong?
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  2. #2  
    atkjhi's Avatar

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    Default Re: Camera stuck in front facing

    I have the exact same problem.

    Sent from my XT1053 using AC Forums mobile app
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  3. #3  
    anthony2558's Avatar

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    Default Re: Camera stuck in front facing

    Very strange. Have u updated the camera in the play store? Did it happen after this? Have you tried uninstalling the update then reinstall?

    Sent from my XT1053 using Tapatalk
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    yyue 
  4. Thread Author  Thread Author    #4  

    Default Re: Camera stuck in front facing

    Yep uninstalled and reinstalled the update. Motorola says I can send it back under warranty. Trying to decide if I should just send it in to be repaired or I should return it because i have dropped it.
  5. #5  
    atkjhi's Avatar

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    Default Re: Camera stuck in front facing

    What are we supposed to do for the two weeks it takes to repair the phone?

    Sent from my XT1053 using AC Forums mobile app
  6. #6  

    Default Re: Camera stuck in front facing

    Quote Originally Posted by atkjhi View Post
    What are we supposed to do for the two weeks it takes to repair the phone?

    Sent from my XT1053 using AC Forums mobile app
    That's why I always keep my last phone just in case I need to send the new one back.
  7. #7  
    anthony2558's Avatar

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    Default Re: Camera stuck in front facing

    Quote Originally Posted by atkjhi View Post
    What are we supposed to do for the two weeks it takes to repair the phone?

    Sent from my XT1053 using AC Forums mobile app
    Pretend its 1983!

    Sent from my XT1053 using Tapatalk
  8. #8  
    anthony2558's Avatar

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    Default Re: Camera stuck in front facing

    Quote Originally Posted by coopdogyo View Post
    Yep uninstalled and reinstalled the update. Motorola says I can send it back under warranty. Trying to decide if I should just send it in to be repaired or I should return it because i have dropped it.
    Did u uninstall completely? I would return it and get a new one, assuming u have insurance.

    Sent from my XT1053 using Tapatalk
  9. #9  

    Default Re: Camera stuck in front facing

    Its good to know that I'm not alone in this. I have the same problem too on my Droid Maxx (X1080M) and I can only make use of the front facing camera. Anyone figured out a solution yet?
  10. #10  

    Default Re: Camera stuck in front facing

    Factory reset tried?
  11. #11  
    KWKSLVR's Avatar

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    Default Re: Camera stuck in front facing

    Sounds like a hardware failure to me. I remember my old Samsung Vibrant (T-Mobile variant of the original Galaxy S). A lot of us added a front facing camera once someone figured out that the firmware was the same and the front facing camera hole was painted over. It was plug and play, other than not being able to record video in HD.

    Anyway, I seem to remember the option to swap to the front facing camera only being present when it was installed. No FFC, no option to swap. I know that's anecdotal, but like I said, it sounds like the rear camera isn't registering as being there at all - hence dead camera.

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  12. #12  
    atkjhi's Avatar

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    Default Re: Moto X: Camera stuck in front facing

    There is no solution, it's hardware failure when this happens.

    Sent from my XT1053 using AC Forums mobile app
  13. #13  
    captcooper's Avatar

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    Default Re: Moto X: Camera stuck in front facing

    Moto support says hardware issue and they no longer repair. Sending out new phone FedEx under 1 year warranty.
  14. #14  

    Default Re: Moto X: Camera stuck in front facing

    I have the same issue . Talked to Motorola and they will repair/replace the phone under warranty . I need to wait 24/48 hours for someone to call me back and get the exchange going because it was a built to order phone. Nice. This is the second time in 8 months the phone has had to be replaced because of a camera malfunction. I should have known better after the camera broke after the first week of ownership and moved on to another device.
  15. #15  

    Default Re: Moto X: Camera stuck in front facing

    my camera crashes everytime i try to open it. on snapchat my back camera dont work either, it doesnt give me an option when usually it does :/ can someone tell me how to get my camera working again ? my phone is an android by the way.
  16. #16  

    Default Re: Moto X: Camera stuck in front facing

    I tackled this issue. Called Motorola and talked my way to a cool tech. They know it's an issue. Question is software or hardware. In short if you cant fix it in safe mode then it's hardware. My fix was hardware and I'm up and running. Paid 10.00 from ebay install took an hour +. Not bad at all.. torx 3 is your friend on this one..

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